UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,347 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ripped off for over £48 for a service that they never provided. We ordered our food and 3 times they changed drivers over an hour long period, so we tried to cancel it because our food would have been stone cold and they refused us a refund. SO WE GOT NO FOOD AND NO REFUND 🤬🤬🤬”

Helpful Report

Posted 3 months ago

“I have been getting cold food, empty bags with notes written on them that food was unavailable, and drivers that cancel last minute lately. Then I’m hassled when I ask for a refund. I guess I’ll go back to DoorDash!”

Helpful Report

Posted 3 months ago

“I ordered from KFC, They didn't deliver a beverage for my meal. I tried for a couple days to ask for a resolution, They are arguing with me and denying any wrong doing. I am diabetic. They think it's normal to rip off customers of their orders and think it's just dandy. You can't do that to long time customers! They are extremely unethical and unprofessional! Avoid them!”

Helpful Report

Posted 3 months ago

“I did not get my order. I watched the tracker and kept telling the driver she was getting further away from my home. Suddenly it said delivered and Uber eats absolutely refused to resolve the issue by replacing the order or refunding my $70”

Helpful Report

Posted 3 months ago

“They charged me more than the food itself for cancelling … they have horrible and I mean horrible customer service. If I could give them a negative star rating I would. They don’t deserve any stars.”

Helpful Report

Posted 3 months ago

“Very poor customer service. Very difficult to contact a live person. They refuse to provide a full refund for unacceptable service.”

Helpful Report

Posted 3 months ago

“Disappointing Experience with SuperSpud (Chadwell Heath) via Uber Eats Ordered a jacket potato with tuna mayo and sweetcorn from SuperSpud, paying extra (£3.60) for additional tuna mayo and butter. What arrived was completely wrong—a jacket potato with tuna and cheese (which I cannot eat), and none of the extras I paid for. Not only was my order incorrect, but I was left with food I couldn't eat, meaning one portion went straight into the bin. I reached out to Uber Eats to report the issue, and their response? A £2.33 refund, even though I never asked for one. This doesn’t even begin to cover the extras I paid for, let alone compensate for the inconvenience. Overall, a frustrating and disappointing experience—wrong order, missing extras, and a poor resolution. Won’t be ordering from here again. Zero attention to detail.”

Helpful Report

Posted 3 months ago

“Impossible to get in touch with a living person by phone. Website says you can pay cash on delivery. Try to order that way couldn’t. Finally found a phone number and the woman didn’t speak English. She kept babbling never answered my question.”

Helpful Report

Posted 3 months ago

“I think some of the uber eats delivery drivers are crooked. I had ordered eggs from Safeway that were 2.46 per dozen so I ordered 20 cartons. I ended up with nothing close to what I ordered and paid almost the same price. The driver Lloyd knew exactly what he was doing and clearly wanted to make his money for the delivery that was ridiculous!!!!!! I will never use uber eats again and will encourage people I know to do the same.”

Helpful Report

Posted 3 months ago

“It’s nonsense with pre/tipping. Slow, incompetent people. I wouldn’t tip at all.”

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Posted 3 months ago

“My girlfriend and I ordered food from Arby's; jalapeno poppers, milkshake, fries, cheese sticks, soda and sandwich. Not only did we ONLY get a milkshake, literally one item from the order, but it was the completely wrong flavor. 0 stars, I would absolutely NOT RECOMMEND using ubereats if you value your time and money.”

Helpful Report

Posted 3 months ago

“"Title: Unacceptable Experience - Refund Refused Rating: 1/5 I'm extremely disappointed with my recent experience with Uber Eats. Despite multiple attempts to resolve the issue, I was refused a refund for my cancelled order ([02974]). The customer support team was unhelpful and unresponsive, leaving me feeling frustrated and ignored. The lack of accountability and poor customer service is alarming. As a loyal customer, I expect more from Uber Eats. I hope the company takes steps to address these issues and provide better support to its customers. Order details: - Order number: 02974 - Date: February 4/2025] - Amount: $80.88 I hope this review serves as a warning to others and prompts Uber Eats to reevaluate its customer service standards."”

Helpful Report

Posted 3 months ago

“I hate they make 3 -4 deliveries on one run!! Dragging my food around town!! Last time I will use them!”

Helpful Report

Posted 3 months ago

“Ordered a large coffee double cream received a large ice cap. Something or other that I don’t drink my receipt clearly states large original coffee double cream could not find anyone to help me couldn’t find a number to contact Uber Eats just an email that says they’ll get back to me, but they still haven’t in the meantime my food is cold and no longer fresh. I want a full refund and I want my coffee.”

Helpful Report

Posted 3 months ago

“Cancelled an order after waiting an hour past expected delivery time and was charged”

Helpful Report

Posted 3 months ago

“Worst customer service and scam and fraud app and they tie up with fraud restaurant”

Helpful Report

Posted 3 months ago

“Ordered food was picked up then delivered two hours later cold and hard. Review link didn't work and customer service was no help.”

Helpful Report

Posted 3 months ago

“Very bad customer service! Food came wrong the day before didn’t even make a complaint. My next order was cold hard, and dry tasted like food was made over a week ago. Contacted Uber eats and they did nothing about it! Will not be using Uber eats again. They might as well close down their customer service because it is horrible!”

Helpful Report

Posted 3 months ago

“Very bad, never resolve problems, too high commissions.”

Helpful Report

Posted 3 months ago

“Food from this restaurant is usually good but the rice taste a little burnt”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 9,347 reviews