UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Just got off work. Ordered some food. And this is the first time ever it doesn't arrive at all. And they said they did. They didn't take a pic when saying it arrived. I went out there immediately and door cam didnt catch anything to no food. Called support right away and said unfortunately we cant reimburse you. So screwed out of $20 and no food.”

Helpful Report

Posted 9 months ago

“I live in the far north of the city and usually when Im searching for food, the local restaurants come up first. However when I ordred my food, the location was in the south of the city so I cancelled it immediately. The next morning I received a message from uber eats saying there will be no refund as the merchant already began to prepare the food. I spoke with Uber eats and they said there would be no refund. The reason why i cancelled it right away was there was no way a driver would of picked it up and drive 45 minutes. I cancelled my uber eats account as there customer service is horrible and wont do business with them again.”

Helpful Report

Posted 9 months ago

“This is my 3rd and last time canceling and Uber Eats order in just the past few weeks. They take hours longer for delivery than what it is supposed to. If I want something in 2-3 hours I’d go myself! The point is to get quick service. I’ll never use Uber Eats again. Terrible service.”

Helpful Report

Posted 9 months ago

“If you have this app deleted it. Doordash is a better option. The app used panda express as my home address. Instead of a refund, I got an apology.Horrible customer service.”

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Posted 9 months ago

“The driver we had, Chrisas(I dunno, justan evil Marvelvillain, was rude to my husband and threatened to drop off our delivery and a random spot and just to take the tip, she had another thing coming..DO NOT GIVE HER A TIP!!! She obviously doesn't care about doing her job! I've been in touch with both Firehouse and Uber. Hopefully she doesn't work with either soon!”

Helpful Report

Posted 9 months ago

“I was charged for two Uber Eats orders I never made while on a trip to Mexico. My phone was in my pocket the whole time. The app was no help — just useless chatbots. I called support twice, and both times they transferred me to Spanish-speaking agents who recited something and hung up. I had to call my bank to cancel the charges. This is stealing. Uber should be ashamed. I deleted the app and will never use their services again.”

Helpful Report

Posted 9 months ago

“I spent 45 dollars they gave me the wrong item and wouldn’t give me my money back or give me what I paid for. I also have problems with stores messing up my order not getting order missing multi items and they never help me just basically rob me, no credit or refund given.”

Helpful Report

Posted 9 months ago

“I spent my last on food for my kids the food came basically raw!! I spent 38 bucks plus tip I received 3.67 refund All I wanted was my food but I can’t talk to anyone!! I will never use there services again, and I wouldn’t recommend them to anyone I know!!”

Helpful Report

Posted 9 months ago

“Customer service and resolution awful. Ordered a Chinese totalling to £27. Worst Chinese ever had & couldn’t even eat it, asked to refunded…. They refunded me £1 site credit, what a joke!”

Helpful Report

Posted 9 months ago

“Uber eats will only credit an item that is wrong or missing and when the item is dessert we know that this can ruin the meal and we pay for delivery and pick up all items should be accounted for. If we were in a restaurant the entire meal would be credited.”

Helpful Report

Posted 9 months ago

“Horrible company the driver said he was here marked completely and I didn’t no food or my mine back now I understand why the keep getting suef”

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Posted 9 months ago

“Ordered from Chilis a little after 5:30. The uber eats driver kept saying he was having car trouble. So i told him i would go meet him. 4 hours later he was still having " car trouble" I followed the map on my phone to where he was located and messaged him to let him know i was coming i rolled up to some people eating my supper. At the same time recieving a message that he was "returning" my food to the hostess at the resturant. So I left and headed to the resturant. They were closing, had no hostess, and no returns had been made!! If i could put a lesser star I would!”

Helpful Report

Posted 9 months ago

“Terrible customer service, 0 accountability, need to leave a review here cause you can't anywhere else another human will see it. Drivers are rude and always in a rush. Chat bots and follow-up customer service is a severe joke”

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Posted 9 months ago

“I have been ordering through UberEats for a long time. Its always hit and miss. This time I ordered from this Bubble Tea place and attached a code to my order for delivery. My order was never delivered and customer service says they saw no problem and denied my claim. I never received my order. Driver didn't take a picture nor did I give my code attached to my order. Im really getting tired and frustrated with this app. I pay my monthly subscription, pay for my order and tip drivers on every order; therefore I expect to have my order delivered on time and correctly. Im really thinking about leaving the app and just use Uber for rides only.”

Helpful Report

Posted 9 months ago

“Worst. We ordered sandwiches from our local Wawa. Driver got there and food was picked up by someone else. He said he would ask them to remake and then just cancelled the order. No communication from the driver! Now, we have to wait 3 to 5 to get our money back and have no food. Uber Eats has no phone number and chat people dont care just disconnected us . We wanted to share information from store manager. Its a scam. Use Door Dash. We only tried Uber because of coupon. Not worth it. Pay full price with Door Dash and get your food!!!”

Helpful Report

Posted 9 months ago

“They are ridiculous. I canceled my food order within seconds of ordering and it never cancelled. When I went to help in chat boys I hit cancel and because I cancelled I got charged for the whole meal because the merchant would have prepared the food. It was fast food it’s not like chef Ramsey is cooking it!!! I understand a cancellation fee but to charge you the whole meal? That is absolutely absurd!!! This app sucks I tried them 3 times and I will delete them off my phone! Door dash is so much better!!!! I will make sure my family and friends does not use Uber eats and”

Helpful Report

Posted 9 months ago

“They kept my $31 for a cancellation which was cancelled in less than few seconds. Their excuse was that order was already picked up. They are making money from lies.”

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Posted 9 months ago

“Customer service is basically impossible to interact with. There is no phone support team; you can only contact customer service via chat. When chatting, agents respond only with pre-generated responses. If their pre-generated responses don't address the issue you're having, they'll simply end the chat and you'll have to begin again. I spent hours trying to resolve an issue that no one would help me resolve.”

Helpful Report

Posted 9 months ago

“Place an order while I was out of town. Tried several times to change the address and cancel the order. Would not allow me to cancel the order they still delivered the food to the wrong address. Had another friend order the food to get delivery so we can eat. Made it Uber purchase over the weekend that I also had to cancel cuz it will not let me put in the new address. So a month later Uber eats takes $82 out of my bank account from the transaction in September with NO warning now my bank account is in the negative and I cannot pay my mortgage payment. I will stick with doordash. I will never use Uber eats ever again. Will be reaching out to BBB.”

Helpful Report

Posted 9 months ago

“Stressful horrible experience, I ordered food through this app my food was jumping from driver to driver 3 drivers kept my food going back and forth and at the end of the day I didn't get nothing delivered, oh but Uber eats was smart enough to charge me $89.49 for food I've never received and now that I call their useless customer service representatives who are answering out of the United states don't know what to say to customers to be honest ridiculous service unprofessional where is my money Uber eats 🖕🏻🤷🏻🤬”

Helpful Report

Posted 9 months ago

UberEATS is rated 1.1 based on 10,877 reviews