UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,347 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a relic nowadays. Will accept any orders and everything I receive (if ever) is woefully late!”

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Posted 3 months ago

“S..t s........t”

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Posted 3 months ago

“Uber Eats has the worst customer service. The uber eats driver came to pick up an order and left before the order was ready. We contacted customer service and received the WORST support. The customer service rep would not help us with the issue or send us to a supervisor. We will be cancelling our account with them.”

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Posted 3 months ago

“they said my card didn’t have money when it did and then it processed to work for a different store”

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Posted 3 months ago

“Horrible. We will never use them again. They were 45 minutes late and the only options were to cancel the order or to get an insulting 20% refund. We could have gone to the restaurant ourselves. If we’d known the driver was going to make so many stops the food would arrive past kids bedtimes and cold we’d have gone tot he restaurant ourselves. I hope the business fails miserably. Total crooks.”

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Posted 3 months ago

“Muy mala experiencia hoy con ustedes, ordené mi cómida que costó más de 90 dólares y por error tenía otra dirección y ustedes no me devolvieron el dinero porque cancelé. Son lo peor en no darme opciones y un respuesta tan fría, además que perdí mi comida y mi dinero.”

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Posted 3 months ago

“Ordered from Starbucks which is .2 miles away! Paid for speedy delivery. Took almost an hour to get 2 coffees and a frozen beverage. The coffees were cold and the frozen was melted. First and last time EVER using UberEats!!!”

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Posted 3 months ago

“The driver delivered the wrong item. She could not speak English, so I never received my order. I entered a complaint but they charged my card anyway without resolving the errors.”

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Posted 3 months ago

“I do not recommend them at all they are horrible my orders are always wrong and canceled all the time ant they do not give you a reason and there is no phone number to call now so u just have to wait for a refund just like tonight I ordered and after waiting for 45 minutes for my order all of a sudden its canceled and I can't even call and ask what happened smh never using then again... yall are horrible”

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Posted 3 months ago

“The customer service reps are rude and inconsiderate!! When you’re trying to get a refund when the merchant neglects to fulfill your order they tend to lie. The representative named Nate told me he couldn’t pull up my order and was very nasty!! I called right back and oh my a different rep located my order. Horrible customer service.”

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Posted 3 months ago

“Terrible service I’ll post pictures of the representative conversations”

UberEATS 1 star review on 4th February 2025

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Posted 3 months ago

“In general, Uber eats charges premium fees for barely mediocre service but when you are feeling lazy and don't want to get your own food are usually tolerable. The food usually gets there, and it is mostly correct. I have never left a review good (frankly that has only happened once) or bad (all the other times) but last night was the worst and I thought that a company like uber which makes such a big deal about service couldn't possibly be aware of how bad the actual service was performing so reached out with a complaint. The food was to be delivered by 6:30 the latest with an estimated actual delivery time of 6:25. I then received an alert from the app the food was ready and had been picked up at 6:08. The restaurant is straight shot 5 miles away down a very little trafficked rural road with no stoplights and a 45MPH speed limit so about 15 minutes seemed correct. About 2-3 minutes later I received an update that the delivery schedule had changed and it would now be delivered at 6:50 with a latest of 6:55. That now means my food was going to sit in a car for a minimum of over 40 minutes for what is a 10-15 minute drive. 20 minutes later the estimated delivery time was now 6:56 (the latest time of 6:55 never changed) then i would get updates every couple of minutes that it was later and later. The food finally arrived between 7:15-7:20 approximately 70 minutes after it left the restaurant. The fries were cold but also so soggy reheating was not an option. The burgers were ice cold (ironically the sodas were warm) and with the topping soaking through buns when you touched the buns they were so soggy they disintegrated. All food was inedible, so we threw it out made dinner at home. Uber eats acknowledged all the facts above were accurate and that I spent $73 on food that could not be eaten and was delivered almost an hour late. They offered a $16 credit which barely covered the mandatory fees (~15$). The mandatory fees (higher than all other comparable services) and voluntary tip I left my .49 delivery fee turned into $25 just in fees and tip. Mandatory fee was approximately 50% higher than tip. I will never use this service again and would caution others against using it and expecting positive results.”

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Posted 3 months ago

“Despite the convenience of not having to drive or even being able to order from places that you typically wouldn’t try, the cost is typically DOUBLE what you would sit down and pay and literally 80% of the time something is not correct with the order. Then you are tipping based on the total amount you pay, plus the taxes increased, and fees increased, all while NOT receiving everything you’ve paid for. I paid $88 for a $41 meal. It is no longer worth the “convenience” because of greed.”

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Posted 3 months ago

“Ordered a promotional meal off their app didn’t receive all of the items contacted driver store and Uber customer service. Nothing was done store acknowledged the problem, but Uber did not will not be using anymore.”

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Posted 3 months ago

“Missing items from my order, received a credit back for missing items, then Ubers Eats took the credit back for the drivers tip. The customer is penalized for missing items. Horrible service”

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Posted 3 months ago

“Just terrible, bad idea. Call the restaurant directly and save your money.”

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Posted 3 months ago

“One of the worst companies, surely! They don't pay their drivers well, yet charge customers both a service and delivery fee, and then also ask them to pay a tip. Often, the restaurant is near your house, but the driver has to go to the other side of town first for another delivery, causing your food to arrive cold. Not possible to communicate with the company.”

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Posted 3 months ago

“Worse than I can put into words”

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Posted 3 months ago

“Zero customer service and they have some serious problems with the app. The app routes you to the wrong stores. I'm very understanding that these things need time to work out but when you try to cancel they refuse and won't give you a refund. I used them for grocery delivery with a $20 tip and it took them 5 hours to get to the store (I'm not exaggerating!!!!).”

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Posted 3 months ago

“Absolutely disgusting service. Food took an hour to arrive and was stone cold and sweaty when it did. Kids were crying because it had stuck to the wrapping and I couldn’t peel it off. Chat service was non existent and they closed the chat before I could respond to their refusal for refund. Never again.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,347 reviews