UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad, bad, bad and very bad Uber eat delivery service. First driver is NEVER on time and very recently and repeatedly for the last my TWO orders, I received none of my orders and money was totally wasted and upon calling and trying to reaching out different ways, no luck because there's no one to take call and they don't even bother to reply in the chat. So pathetic. I lost almost my $150.00 in these orders and never got delivered and no one ever contacted or try to resolve the on going issue.”

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Posted 9 months ago

“I will not pay a service fee it's ur way around taking money from drivers if I have to pay a service fee that means a less tip for the driver I'll just go pick up my own food just like with doordash u guys keep ripping customers off with added fees”

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Posted 9 months ago

“I was missing an item in my order. The driver did not check the order. This would have been easy to do since the ticket was on the outside of the bag. The driver also refused to go back and get the missing items. Instead I was told to call Uber. I could not find a number to call but did the text chat. This was very impersonal. They replied back with only stating they were refunding the item. I then went to change the tip. However, I could not tell if this went through and had to send another chat. I received a message back indicating that I already received a refund. Everything is automated and I don’t believe anyone cares about taking their customers seriously. This will be the last time I use Uber Eats for delivery service.”

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Posted 9 months ago

“I ordered and was missing my drink items. The delivery driver refused to go back and get the missing item. He told me that I would need to call Uber. I could not locate a number was able to do chat. The chat was very impersonal and did not give me full satisfaction. I will never use Uber Eats again.”

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Posted 9 months ago

“Our order was was late getting to us , and originally the driver would not update the location but noted it had been picked up and headed our way . By the time it got us the food was cold and they only had half the order . They forgot the rest . Uber eats only wanted to refund us for the items missing not the entire order though it even said our delivery took longer to order . Refunding the items is not enough to cover the cost of even reordering the food if you want to . The food we did have was cold and over 45 minutes late getting to us . Customer service I dealt with was dismal . Uber eats just made me life long DoorDash fan . Never again will I order from them .”

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Posted 9 months ago

“I rarely have issues with uber eats. However, when I do, they resolve the issue almost immediately.”

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Posted 9 months ago

“I have used them many times and many times I would say most times not only do they (the company not the drivers) rip you off but they play games and the food is delivered super late or cancelled after 1 hour after the promised time. If you can pick up the food I would just pick it up.”

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Posted 9 months ago

“Never order again. They even don't know how to locate your address. My first order was delivered in wrong address. Try to call them back , a crack head was answered the phone. Actually I never recommend Uber eats for my friends and families. Just stay away. Do not waste your time.”

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Posted 9 months ago

“AWFUL. I’m a loyal customer and am being so taken advantageous of by this app in the last month or so, it’s genuinely disturbing.”

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Posted 9 months ago

“Nearly every time I use this service for a meal, the driver takes in 2-3 more orders along with mine. It happened again last night-I ordered a $200 meal…she had 2 other orders too. I received my cold food order 1hr & 45 min later. This is unacceptable. Uber should force a timeframe on when drivers accept an order & when it’s delivered or their pay is affected.”

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Posted 9 months ago

“Uber driver delivered to the neighbor's house. The wrong house number is literally in the photo he took. The ghetto neighbor's stole our groceries claiming they don't have them.”

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Posted 9 months ago

“DO NOT USE this!!!!!!!! Delivery drivers are a bunch of foreigners who don’t understand English. My order was never delivered and wasted over a hundred dollar. They give no refunds even when it’s not your fault.”

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Posted 9 months ago

“This company needs a new system. Their customer service (which I am pretty sure is not based in the US) have zero responsibility. They will close the chat on you after repeating the same apology over and over again. My food was tampered with and they rufused to give me a refund or credit, so I canceled my membership. Get a new CEO!”

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Posted 9 months ago

“Dude they take so long”

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Posted 9 months ago

“The driver was on the phone with me as I gave her specific directions! The idiot still delivered never delivered it to our door! Then I used the app to contact her and she never picked up! I even called 813.564.8316 the number she called from. Still no answer. If you guys charge me because this one idiot couldn't follow specific directions, and your system failed to put me in contact with her I better not be charged for this or I'm contacting my credit card company. Please fix ASAP! Order #00888”

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Posted 9 months ago

“I reported that the driver left my order at the wrong address and was basically told it was my fault because the instructions were leave at the door. That’s crazy. I got a bunch of scripted answers and no resolution. Poor customer service. At the very least I should have gotten the tip and a partial refund if not a full refund.”

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Posted 9 months ago

“I order a product that said 3ct meaning three. It arrived late and I only received one. And the customer service number flat out tells you they don’t take calls anymore. And the delivery fee is x4 as much as the actual item”

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Posted 9 months ago

“Paid $57 for a Burger King order and only got $25 worth of food. I was missing the majority of my order. All I got was a drink I didn't order, a burger I didn't order, medium fries, and two cheeseburgers. Uber eats denied a refund even with photo proof. Extremely disappointing and I will be trying to escalate this further.”

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Posted 9 months ago

“I wish there was an option for zero stars. I’ve used Uber eats three times and twice I’ve had to cancel an order and still got charged for them. The first when I was in contact with the driver and gave him the correct address and he still couldn’t find me and marked it as delivered even though it wasn’t an Uber eats refused to give me a refund since he marked it as delivered. Tonight I reach out to them immediately to cancel due to an incorrect address and was still charged and refused a refund. Do not use Uber eats ever! It is a shot in the dark on whether or not you will get your delivery and if the food would be correct.”

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Posted 9 months ago

“First time using it and very dissatisfied. Food arrived an hour late, cold and not edible. I was given $9 for my $35 order. Scam of scams.”

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Posted 9 months ago

UberEATS is rated 1.1 based on 10,877 reviews