UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,350 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service i see now why everyone ends up with doordash.”

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Posted 3 months ago

“The food was not eat able and another thing is the restaurant was out of things and the delivery driver never contacted me in regard to this but took it upon his self to make the decision for me. This isn't the way to do business at all, contacted Uber eats with a response after asking for pictures and this and that which was provided to be told this order isn't eligible for a refund nor a price adjustment. That was the only explanation I received from them after paying $53.07”

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Posted 3 months ago

“They sent a cyclist to pick up my order from Popeyes after 9pm. Their lobby closes at 9pm, there's no way for a cyclist to pick up from them but Uber insists on doing it anyway. I know, cause I used to deliver for them. So when I saw my bike driver go there, then cancel I was like yep, that's what I expected. Now my foods gonna be cold and my drinks gonna be flat might as well cancel... And in fine, greyed out print they barely mention they're gonna charge you the money for the food. I didn't see that, canceled, and got charged. Now I'm out my money, and have no food. F*** Ubereats, they're so stupid. They've been told these issues a million times by all of us drivers and customers and they don't try to be even a little bit better.”

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Posted 3 months ago

“I wanted to change my order and hit UNDO but the order went through. Then I cancelled it and they ATE my money instead of refunding it. NO logic in keeping the money. No restaurant starts an order within 3 seconds. RIDICULOUS policy. Charged my credit card which I will be disputing with my bank. NEVER using Uber again.”

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Posted 3 months ago

“I decided to use uber eats for the first time and had the worst experience ever. i ordered 2 boxes of pizza from Papa Johns Pizza through Uber eats but did not recieve the pizza and uber eats refuse to give me a refund. The delivery guy claimed he dropped it off at a random apartment that is about 5 minutes walk from my apartment. To think i was on the phone with him and he kept claiming to be in different locations within my neighbourhood but claimed he couldn't locate my own unit. i immediately went to the apartment that he claimed he dropped it at and there was no pizza there. I contacted uber eats and they say they can not give me a refund. The delivery guy obviously left with my 2 boxes of pizza and uber eats does not want to give me a refund .Uber eats and it delivery persons are scammers. BEWARE”

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Posted 3 months ago

“I purchased an item from uber for dinner. The image said the meal included Mac and cheese as well as cabbage. We only received meat and bread (which was not included) This is false advertisement I did call the store and they were willing to work with me but were also about to close. My response from uber - This order is not eligible for any further adjustment. We encourage you to rate your order and share feedback in the app to help improve your experience going forward. -Uber Support Not the best experience”

UberEATS 1 star review on 29th January 2025

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Posted 3 months ago

“Every time I order using them something is missing from my order. Usually a whole meal which is crazy. Think I'll try Door Dash because I'm tired of this mess.”

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Posted 3 months ago

“Absolutely shocking, always cold and late, bad customer service. Appalling”

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Posted 3 months ago

“Horrible delivery by a Maria R!!”

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Posted 3 months ago

“They have ridiculous customer service. I was denied a refund for missing delivery items twice. They responded with AI generated copy and paste replies. I will never use this aop again.”

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Posted 3 months ago

“Received the WRONG ORDER which was less than the food I ordered and PAID for. There should CLEARLY be a refund without question - customer service rep was ridiculously unhelpful and just kept sending the same message.”

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Posted 3 months ago

“I have been ordering from uberEats, and my order has been messed up and i call and complain and they told me that I would get a refund I have never received. Also, the uberEats delivery person left my food on the floor where everyone passes and specific instruction was given where they should "hand the meal to me" i complained, they promised a refund which I never got...”

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Posted 3 months ago

“We ordered dinner tonight on the Uber eats app and the food was ice cold. Our dog enjoyed it tho. The uber driver volunteered to go back to the store to pick up our drinks that we'd paid for and bring them back BUT he never did! Very highly dissatisfied with the driver and his services.”

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Posted 3 months ago

“I've had 4 separate orders go wrong recently, but have been a customer for many years with hardly any issues. This evening I received a delivery that was missing a small item. I called customer service and they refused a refund for it (likely because several other orders have been incorrect recently). They refused to refund for an item I didn't receive, refused to tell me why ( and if my hunch is correct, then I've been PUNISHED for receiving incorrect orders which is not my fault!). Immediately cancelled the subscription, will NEVER order from them again, and thankfully PAYPAL refunded the item to me. I hope PAYPAL charges UBER EATS for their mistake (or the restaurant for shorting the item). Thanks UBER EATS- you have lost a customer of multiple years over not believing that a small item that costs 2.49 was not in my order. good job, makes great business sense!”

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Posted 3 months ago

“Use DoorDash , x10 better, reliable, better support and easier to contact. They denied refunds for food I never got. DoorDash has better prices and stores available too. Even grubhub wack app is better. But please avoid them coming from a broke kid who gets f’ed over”

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Posted 3 months ago

“Cancelled an order less than 1 minute after placing due to incorrect address chosen and I got charged. Upon the checkout, I got a message that order could not be delivered as location was too far and if I cancelled anyway, I would be charged full price for cancellation. That doesn’t make any sense. They are stealing their customers money and not ashamed of it. Very rude customer service.”

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Posted 3 months ago

“Why is uber eats taking people money and..the better business beru still allow then to operate? They are rude .. And you cancel less than 5 mins..and can't get your refund back..”

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Posted 3 months ago

“Not once but twice have i ordered from Uber eats and I did not get notified when the order arrived and then will try to call the driver but cannot get through. Today it said arrived but it did not so I called customer service and she told me she could not get ahold of the driver and that it went to voicemail. So I think he kept my order..then it takes 3 to 5 days for it to go back into your account.. what a joke”

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Posted 3 months ago

“I made an order a few miles from me at around 9ish they never got a driver to pick it up, nor did they notify me. They kept making the delivery time later and later instead of just contacting me so we could go pick it up. They have the WORST CUSTOMER SERVICE, I can’t wait for Favor to make it to where I live. Heck even door dash is better, If you are missing items they don’t refund you, they don’t care about the customers. When you can finally reach someone they are useless. I wish people would ban uber eats it should be named uber CHEATS… disturbing way to run a business…”

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Posted 3 months ago

“This is very bad not allowing to say their problems by giving the options this way behaviour will saturate soon. And you people (uber one ) allowing to what to review (thanks you able to buy the reviews in long term you can’t do) this happened in Stockholm, Sweden.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,350 reviews