UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,787 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item missing on a delivery. You'd think they contact the shop or something to Assure you they have looked into it. But no. Your just told no refund. Absolute joke £10 for nothing. Great job guys 👍”

Helpful Report

Posted 2 years ago

“My experience is terrible. The worst service ever. I order otter and every single time I order I have issues. Is incredible how the people can’t do the job correctly 🤦🏼‍♀️ sometimes 2 hours waiting the food and the cancel o they something different or they don’t send everything. Is the worst”

Helpful Report

Posted 2 years ago

“No customer service whatsoever! Just ignoring the customer. Don’t deliver the order, still take the payment and then no action at all! It says they have 24/7 service. No answer in days! What a lie!!”

Helpful Report

Posted 2 years ago

“Every time I order, I get nice friendly people who go above and beyond on the grocery and food orders. Never had a problem but I tip well. if I didn’t tip or tipped poorly I think I would probably have poor service. I didn’t know they didn’t get an hourly wage. One of the drivers said that a lot of people stiff them on tips, and they only make two or three dollars.”

Helpful Report

Posted 2 years ago

“I wish I could put 0 stars for this service .I ordered something then they texted me that they reached my place , and then I realised that he went to another location which is too far away from home .The funny thing is that they consider your order as delivered .When i try to ask for a refund they say it non refundable.so they don't receieve an order and not even have your money back , so it's a total scam”

Helpful Report

Posted 2 years ago

“Terrible unreliable company. You don’t get your order because the courier has an accident hence the restaurant cancels it and you still get charged. There is no way to get through anyone to compain and ask for a refund! Disgrace company. Will never ever order from them . Bad lesson learnt”

UberEATS 1 star review on 27th November 2023

Helpful Report

Posted 2 years ago

“Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, You account is linked to 10 to 15 devices.". Which by the way is a violation of the use agreement. Kindly explain how the company cannot be concerned about a customers account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account. Thanks for they half off a yearly membership but I have cancelled and deleted my account.”

Helpful Report

Posted 2 years ago

“Uber eats customer service is by far the worst abusive customer service I have ever encountered in my life, I Called for one issue and the guy did not understand and in turn calls me an idiot! Since when is calling customers idiots for using their business is appropriate? They have jobs because of customers! Shame on Ubereats, never again will I use their services!”

Helpful Report

Posted 2 years ago

“fortunately i got all my refunds back, but the delivery service is trash, missing or wrong orders, drivers who can’t follow simple instructions, clearly it says to come down the stairs but the always go upstairs not using ubereats no more, they are a trash service”

Helpful Report

Posted 2 years ago

“I'd give zero stars if I could. The driver stole my Coke, and uber refused to refund my money. It's as simple as that. They are thieves. I'll never use them again.”

Helpful Report

Posted 2 years ago

“they owe me 50 dollars for a CANCELLED ORDER. I was charged and they won’t give me may money back. assholes.”

Helpful Report

Posted 2 years ago

“This app is HORRIBLE!! Nothing but problems with Uber eats which is in this app as well if you have both. I have Uber One and honestly I’ve been fighting with them since day one but today 11/23/23 they take forever to deliver me some bad food and when I ask for my money back they took more money out of my account. I know it sounds like I’m making this up but I’m not. This app is bad! They play with your money. And when you call they will only give you credit on Uber they won’t refund you. Go with DoorDash or Grubhub also for rides Lyft is cheaper!!!”

Helpful Report

Posted 2 years ago

“Terrible service and a rip off DO NOT SPEND WITH THEM!!!! If you do it’s your own fault!!!! You’ve been warned‼️ $42.00 gone down the drain just like that!!!!!”

Helpful Report

Posted 2 years ago

“Uber Eats has a nasty way of stealing your money and then saying oh well. Even though I’m a Uber one member it means nothing. Prices still high and no real perks. I e not gotten my food at all twice and both times all they can say is sorry. Not paying another moths Uber ones subscription.”

Helpful Report

Posted 2 years ago

“I ordered from five guys last week. A 90.17 was sent thru then after food 77.79 then 10 mins later 12.43 was sent thru. They tried to tell me a hold for 90.17 was done by my financial institution I contacted bank no such hold was done by my bank. Was done by Uber eats and as of today Tuesday still not back in my acct. My bank wanted to know if I wanted to stop payment on all 3. I didn't today but I will tomorrow if money is not put back on my acct.”

Helpful Report

Posted 2 years ago

“I was putting a order together for Friday dinner and ordered by mistake. I canceled the order right away. The app said it was canceled. I was looking at my bank account and noticed they charged me for the order and charged me a cancelation fee as well. Uber refuses to do anything about it. I will never..... use Uber again.”

Helpful Report

Posted 2 years ago

“The way they display the map with a rectangle on top, it is impossible to see where the driver is. If I accidentally close the map, there is no way to reopen. They send me emails about discounts, but on this order I got a discount of less than one dollar”

Helpful Report

Posted 2 years ago

“They have a refund policy that refuses to refund missing items and entire undelivered orders if you've requested a lot of refunds and they don't take in consideration how often you order. More orders more chances of mistakes. Sometimes they even double charge and won't pay back. It's like a legal fraud business that is allowed to steal from people. I don't recommend at all.”

Helpful Report

Posted 2 years ago

“We ordered breakfast in the morning and didn’t receive our food until lunchtime. Our food was cold and soggy. While waiting on our food.. the driver took another delivery which took another 45 minutes extra of our wait time. I was not able to cancel since she picked up our food first. So, we had to wait an hour and 45 minutes to receive our less the desirable cold soggy food. Customer Service blamed it on the driver and said there is nothing they can do about it. She said we should of pairs for priority if we wanted our food before the driver took on other orders after mine. So, I pay $40 for food + service fees & tip.. but am expected to pay extra money if I want my food quality to be eatable and hot?”

Helpful Report

Posted 2 years ago

“They are really fraudsters and cheaters”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,787 reviews