UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Would not let me change the address to my delivery 30 seconds after I made it!!!! Wtf!!!! I got charged $50 to cancel my order?!?! Never ordering through this app ever again. 🤬”

Helpful Report

Posted 1 year ago

“First, you're hit with a mountain of fees — a "fees" section and a "service fee" section? It's as if they're trying to sneak in charges wherever they can. Then comes the real disaster: after placing my order, multiple drivers canceled one after another. Finally, just when it seemed like the food might actually arrive, the entire order was canceled altogether — even though the last driver had already arrived at the restaurant. This is beyond frustrating. Uber Eats clearly has no control over their operations, no accountability, and absolutely no respect for their customers’ time. It's clear they prioritize profit over service, and it shows. I've deleted the app and will never use Uber Eats again. Disgraceful experience.”

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Posted 1 year ago

“I ordered 4 dessert items and got notifications that they were working on my order and it would arrive in 20 mins. The order got delayed which wasn't a problem and when it was supposed to arrive, I get a notification that the store decided to cancel the order. No phone call, no notification of any kind as to why and a whole 45 minutes after placing the order. I'd never order from here again just based on the service. If the order couldn't be filled or if they didn't have an item I ordered, a simple phone call would've been courteous enough to allow me time to order elsewhere or change my order if need be. Even a notification of the cancellation 10-20 minutes after placing the order would've been fine but 45 minutes later? Really? Without any explanation? That's just terrible service. When I complained to Uber they just said sorry we will make a note to prove our delivery for next time. No accountability, no let's see if we can figure out what happened, nothing. Terrible!”

Helpful Report

Posted 1 year ago

“Horrible! They have delivered my order to the wrong house multiple times and I never received those orders of food! When I complained to Uber they said there’s nothing they can do. Are you kidding me? Hundreds of dollars wasted”

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Posted 1 year ago

“i hate uber eats. they totally discriminate against older people and have no customer service.”

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Posted 1 year ago

“Uber eats always takes a hour or longer to arrive even when it’s “estimated” for 20-30 minutes. The price is ridiculous to pay especially when the food is never delivered on time. The last time I ordered I watched the driver drive PAST my house and went across town, was parked at an apartment for 35 minutes. I tried to cancel but Uber wouldn’t let me cancel nor gave me a refund. The ice cream had melted and our refrigerated food was warm. A ten minute drive took over a hour and uber did not care one bit, even when I recorded the live map and showed this man with my food on the other side of town hanging out at some apartments. I tossed my food, what a WASTE of money and time.”

Helpful Report

Posted 1 year ago

“I placed an order. The total came to $68.59. That would have been if all items were received. Not only were all items not received but the price jumped to $94.55. I would like to speak to a real human being on the phone but instead I'm getting people just texting me and hanging up with a cookie cutter response.”

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Posted 1 year ago

“Horrible customer service. Driver delivered to wrong address and sent photo of wrong house with my food in front. Had the nerve to say they tried to contact me, which they never did. I tried calling the driver right away when I saw the photo but they wouldn't answer. Customer service said it was delivered and that was that. No refund nothin! This has never happened without some consideration back. I have been a customer for over 4 years. Never using Uber again.”

UberEATS 1 star review on 27th June 2025

Helpful Report

Posted 1 year ago

“Terrible experience — Uber Eats let me down completely I’ve just had an unbelievably frustrating experience with Uber Eats UK. I placed an order through the app, and the restaurant appeared to accept it. After waiting over an hour, I got a call from the delivery driver telling me the restaurant never actually accepted the order and had run out of the items I chose. When I asked to speak with the manager, they told me they couldn’t cancel the order from their side. Left with no choice, I had to speak directly with the restaurant and settle for a completely different dish — one I never wanted and that definitely wasn’t worth the £18 I paid. To make things worse, Uber Eats' support was absolutely useless. Just a stream of robotic, copy-paste responses with no real help or solution. And when I asked to cancel the order, they had the nerve to charge a cancellation fee — even though the issue wasn’t my fault at all. I ended up overpaying for food I didn’t want, with zero help from Uber Eats. This is not just bad service — it’s negligent and borderline unethical. I won’t be using Uber Eats again unless they fix their customer support and actually take responsibility when things go wrong.”

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Posted 1 year ago

“Uber Eats has the worst service. DoorDash may be a bit more expensive, but at least you get what you pay for. If your order gets created by the wrong address because the Uber Eats app updates it without your knowledge, you’re still held responsible—and they won’t refund you. That’s unacceptable.”

Helpful Report

Posted 1 year ago

“UberEATS just delivers whatever they want now. They use to refund/replace missing items but now they just apologize for not being able to refund. Either the store is not supplying the items or the drivers are taking them because they know nothing will be done about it. Broken system, deleting my account”

Helpful Report

Posted 1 year ago

“I ordered groceries through Uber for the third time. The first two experiences were fantastic — fast delivery, accurate items, and thoughtful substitutions when something wasn’t available. So, for my third order, I went all in and signed up for Uber One. I felt confident committing to the service. This time, it took nearly an hour for anyone to even accept my order. I wasn’t in a rush, so I waited. But once someone picked it up, everything went downhill. The shopper clearly didn’t care. People use this service because they need it — not because they can easily drive to the store to get what’s missing. I spent nearly $400 and got terrible service from both the shopper and Uber support. It started with Parmesan cheese being swapped for mozzarella — a poor substitution for anyone who knows cheese. Then came butter chicken sauce. Walmart's website showed four options, but apparently none were available? Odd, but I let it slide. Then came the shock: no shampoo. Not one bottle. Not Herbal Essences, Fructis, Dove, Pantene, or Pert — all of which were listed as in-stock. I’ve never seen a Walmart without shampoo, not even during the height of COVID. Over 10 items were refunded with no substitutions, despite Uber’s promise of alternatives. I messaged the driver repeatedly — they kept saying, “wait.” I asked to cancel the order, and again: “wait.” Nearly four hours after I placed the order, I had no full meals for my family and still no shampoo. It was absolutely ridiculous. I contacted Uber, and all I got were canned replies like “we appreciate your feedback.” No ownership, no accountability, and no refund of the service fee — even though I had to go to the store myself just to make dinner that night. Apparently, once someone starts your order, you’re stuck paying — no matter how poorly it’s handled. I cancelled my Uber One subscription and left a 1-star review. Beware: the shoppers often don’t care, and Uber doesn't either. They’re happy to take your money even if their service fails, and you end up spending more cabbing to the store to get the items they claimed weren’t available — when they clearly were. In addition the shopper packed the chips and bread UNDER A 4L jug of milk and huge jar of pickles, and lost items like frozen chicken burgers that at least the burgers were refunded.. such a waste of time and money”

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Posted 1 year ago

“I hate how they make it nearly impossible to really confront an issue. My Eats delivery never arrived and I couldn’t get back to the order to call the driver or anything they just simply offer a refund. I need to know where my food was taken and proof of delivery and who ever is responsible needs to be penalized. Don’t allow thieves and dishonest people to deliver for you. Seriously vet these people before sending them out. Second time this has happened to me.”

Helpful Report

Posted 1 year ago

“Uber Eats charged me the total price of my order for a cancellation fee.. That is ridiculous. $65 for a cancellation fee.. I want my money back..”

UberEATS 1 star review on 26th June 2025

Helpful Report

Posted 1 year ago

“Used this app once and NEVER will use again, honestly they need to be sued, how do you not refund for cold soggy food, after a certain amount of time food starts growling bacteria, food and money went to waste, to make things right they only give me $4 credits and took $3 for the tip”

Helpful Report

Posted 1 year ago

“The delivery people deliver it to the wrong place and Uber eats doesn't help or refund even when they track on the maps that it was not delivered in the right place.”

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Posted 1 year ago

“These people they hire to deliver your food. Never pay attention to what you order, which missing food items that you still get charged for. Company really needs to be put out of business.”

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Posted 1 year ago

“I live five minutes away and it took 35 minutes for the food to get here, needless to say it was barely lukewarm. I will never ever use Uber eats again, this was my first time.”

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Posted 1 year ago

“I placed an order through uber eats at a pizza place. The order consisted of 9 pies. Uber decided to send their delivery guy on a bike who turned down delivering such a large order. The Pizza place then decided to take on the order themselves, charging me for the pies and using their delivery guy. When I contacted Uber eats to cancel the order on their end, they said they would not reimburse me the money they charged me for the order. They insisted on charging me close to $400 just for their guy to say they aren't going to deliver the pizza. The contact on their chat service ended the chat abruptely. Uber eats sucks, and I will never use them again.”

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Posted 1 year ago

“Uber eats used an address from Uber ride. Instead of the address I have been using for food delivery since I started using Uber Eats!!!”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews