UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,756 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been delivering for them for 3 years. It was great till the last few months The system cancels orders and charges you cancelation rate. Talked to support and they pass it on admitting it was a system issue and nothing gets done Virtual plus card didn't work and they never sent a physical card. Used my own money to pay and now they won't reimburse me. Support reads from a script but does nothing”

Helpful Report

Posted 10 months ago

“I'm an Uber one subscriber and until recently have had nothing but a few small problems with delivery. As of a few weeks ago I've had orders being canceled because the drivers were refusing to deliver them. As a premium subscriber I find this totally unacceptable.”

Helpful Report

Posted 10 months ago

“I ordered 2 hours ago and no driver has accepted my order. I tried calling to find ubers phone number no longer in service and the chat was zero help. If I cancel it will charge me $30. I have to wait until the store cancels to get my Uber sucks. I've had nothing but issues and I will never order from them again.”

Helpful Report

Posted 10 months ago

“Was robbed due to a faulty policy that allows merchants to charge you 30$ for a cancelled order that was placed seconds earlier (3-5 seconds ) and the facility has precooked food so no food was freshly made to order and and they couldn’t even have a chance to grab the food to cook with even if it was freshly made within that time frame. Yet the customer loyal or not will be forced to pay a fee that is beyond excessive. 30$ for food that hasn’t even started cooking is absurd.”

Helpful Report

Posted 10 months ago

“They constantly send my food to the wrong apartment even though I have written detailed instructions on the delivery instructions. I live in building 3 and I have told them map quest directions are wrong, it will take you to building 10. I live in building 3, hence my apt number starting witn a 3. They read how to dial the correct gate codes, but I guess the directions are in in morse code or something?? I am tired of straining up with customer service and today was the last straw. Uber is not worth the convenience or the hassle”

Helpful Report

Posted 10 months ago

“I’m extremely disappointed with my recent experience. The delivery driver took my shake, never provided a delivery photo, and Uber still closed the case in the driver’s favor. I contacted the restaurant directly, and they confirmed the driver picked up the order. Despite this, Uber allowed the driver to keep both the merchandise and my money. This is unacceptable and shows a lack of accountability in the delivery process. I expected better protection as a paying customer.”

Helpful Report

Posted 10 months ago

“I placed an order through Uber Eats for Insomnia Cookies, and unfortunately, the delivery never showed up. Frustrated and hungry, I reached out to Insomnia Cookies directly—and to their credit, they were really helpful. They acknowledged the issue right away and tried to assist the best they could. The real problem? Uber Eats. They’ve been giving me the complete runaround. No clear answers, no real help, and I’m still out of the money I spent. It’s beyond frustrating to deal with a company that doesn’t seem to care whether your order arrives or not. So while I appreciate Insomnia Cookies for trying to make things right, the overall experience was ruined by Uber Eats. If you’re thinking about ordering, maybe call the store directly or skip the third-party app altogether.”

Helpful Report

Posted 10 months ago

“Uber eats is just as bad as door dash, they do not have a good support system for their drivers or customers, in fact they are horrible. No live support at all. And they ding drivers that have to cancel orders through no fault of the driver.”

Helpful Report

Posted 10 months ago

“Uber eats is horrible. Drivers steal your food and then lie and say they are coming with the food and Will call when they arrive but never call or arrive. They also won't refund your money if you've waited for 2 hours or more for a driver to pick up food and deliver it and still make you pay for food u never received.”

Helpful Report

Posted 10 months ago

“They send people way off half hour or more when the restaurant is .5 miles away, so then the food runs cold when it gets here.... I am scared to ask for certain restaurants worried that they may send the driver a state over to get it for me.... I had to take a nap waiting for food that was just 10 minutes away!”

Helpful Report

Posted 10 months ago

“Too expensive for one thing, but far worse is that, in order to get cutlery, you have to check a box “somewhere” while ordering, or otherwise you receive none. The entire point of takeout is convenience. Sure, a lot of people are at home, but a lot more people (myself included) will be at hotels, or other places, whenever they use food delivery services.”

Helpful Report

Posted 10 months ago

“Horrible company to work for they send you places and other drivers will pick it up before you then not compensate you for your time nor help you get another delivery. 3 freaking times in a row I accepted an order and got there and it was already picked up. 3 freaking times!!! 2 hours zero money. When you ask for a supervisor they lie to you and say it’s the highest level of support. Money is terrible tips can be changed after you drop it off”

Helpful Report

Posted 10 months ago

“Order threw uber eats occasionally .always great service and food warm from delivery.”

Helpful Report

Posted 10 months ago

“My Jimmy John’s combo arrived after a 40 minute wait without the large coke that I paid additional money for. I called Jimmy John’s and they said Uber Eats will not come out again without a paid food order. That is great customer service, you don’t bring what you were hired to bring and refuse to rectify the error. I will never use Uber eats or Jimmy Johns again.”

Helpful Report

Posted 10 months ago

“IF I could give it 0 stars I would, waited 2 hours for food that was picked up and never delivered. Then no refund...will never order or use uber eats again”

Helpful Report

Posted 10 months ago

“Terrible buy one gets one deal never received the free items second order”

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Posted 10 months ago

“Yoh i was charged twice 😭😭😭😭 the inconvenience, i need that money .... believe you me this is the last time i use uber eats ... i gave them benefit of doubt last time but now it is becoming a habit. I am officially done just waiting for my refund then i will be done with this app of theirs”

Helpful Report

Posted 10 months ago

“My order was only half of what I was to receive and my ice cream was only liquid and still waiting on a refund don't expect any help sine they no longer have a number to call”

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Posted 10 months ago

“My food was left outside on my porch. It had been there for 30 minutes. The driver never called or rang my bell. The bag was open and my food was exposed to the snow. When I called to complain, I was told I would get a credit but they are not honoring their word! Very disappointed!”

Helpful Report

Posted 10 months ago

“They don’t stand behind the temperature if the food they deliver. I had to throw away an entire order that was late, cold and inedible. They only were willing to refund a missing milkshake from the order. And that only after 30 minutes of complaining. They don’t really listen to your concerns, they just try to get you off the phone.”

Helpful Report

Posted 10 months ago

UberEATS is rated 1.1 based on 10,756 reviews