UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,756 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They overcharge the buy one get one free Then added 9.00 service fee after I disputed the claim Spent hours on the phone You can never speak to a person Horrible company Do not use they keep your money when they made the mistake”

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Posted 10 months ago

“Same as everyone else the drivers steal your food. Don’t call until they have already been there and then leave before you can get downstairs! They don’t send messages. They don’t ask for a pin. They don’t leave the food.”

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Posted 10 months ago

“Don’t use uber eats. Drivers pick up about five orders at a time and it takes forever to arrive and your food is cold. Their customer service is awful and they don’t care once you’ve paid.”

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Posted 10 months ago

“They need to have better customer services because if you have an issue with your order the only way to communicate. Is through chat sometime that's a robotic chat that do not comprehend what you are trying to say. They need to have a customer service phone number that actually works other than having a phone number on the internet just to have one. 18332753287 It's posted as customer service phone number but that number does not work at all. Even the doordash and Uber Eats customer service. Have that number So they are running a business. With no communication other than chat , I do not feel that is fair. I've been a long time customer with them. For several years. They should have had a phone number they get way to much business. Not to have a reliable number We should have a better way to communicate other than AI chat.”

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Posted 10 months ago

“They tried to charge me 397.76 for food that was 80.00. They are crooks! Stay away from uber eats”

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Posted 10 months ago

“My driver was mad because I was upset that she went 20 minutes out of her way to another customer first so she canceled my order refunded my money and took all my food home and now the restaurant is closed and I can't even get food”

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Posted 10 months ago

“Uber eats use to be good. Not anymore. They are the biggest scammers ever! Went to order. I realized I had wrong address and when I canceled they charged me for an order I was go to reorder! Tried talking to CSR and they said it was automated.”

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Posted 10 months ago

“Bad customer service very bad customer service”

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Posted 10 months ago

“Uber eats is one of the worst companies to deal with. Anytime I ha e an issue with DoorDash and I’m able to show proof I have no issue getting a refund. I made a $70 dollar order and was not able to enjoy it due to many reasons. Damaged drinks, onion chunk in Mac and chz, food dry, nothing was eaten. They gave me 2.00 refund and 5 dollar CREDIT. I was livid, I messaged back to ask for more bc that does not even cover one drink. They then raised it to 7 dollars. I Had to call and get very upset over the phone to get an extra 4 dollars. AWFUL customer service. TERRIBLE company. WILL NEVER USE NEVER RECOMMEND”

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Posted 10 months ago

“Uber eats offered me 3 months of free uber one subscription and charge me $13 for it. There is no one to send a complaint about it. No phone number or email or chat. They charged me via ubereats gift card that I had on my account, so I can not dispute the transaction.”

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Posted 10 months ago

“A person should think thrice before doing UBer as it is absolutely exploitative and request law enforcing agencies to conduct its thorough investigation of working, fare structure and do justice to who are working for Uber Eats drivers.”

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Posted 10 months ago

“Last night I order some food and when I ordered the arrival time was supposed to be 5:28 pm. I had the driver call me and he seemed a bit lost on how to get to my house. So I tried explaining to him where I was located. He got very upset and said there wasn’t a house number for my house when it was 416 he kept saying there’s a 417 I said yes but there’s also a 416 I live here. He then proceeded to get angry and rude towards me saying I’m dropping it off here. He wasn’t at my house. He then hung up on me and refused to answer my calls. He was already 10 minutes or so late with my order didn’t drop it off at the right house so I paid for an order that I never got. I contacted uber eats through the help option they aren’t responding either. Also this would not be my first time experiencing this with uber drivers and uber support staff. I also had another order messed up a couple weeks ago and I was missing stuff from my order I was told by support staff for that order not this order that I would not be receiving a refund. I’m so upset with the customer service and delivery drivers. If you can not properly communicate with people in a positive way don’t work customer service.”

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Posted 10 months ago

“I canceled my order one minute before Subway got my order, and Uber Eats took my $60.24. They said they would give me a refund. I got a message about getting a refund and still haven't gotten it. They said no refund because the merchant was already making the food; that was a lie because I was in line when I canceled. They told me they hadn't started on my order because they had two big orders in front of me.”

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Posted 10 months ago

“This is the first and last time I use Uber eats. I got a notification that the restaurant cancelled my order because apparently a driver picked it up, but never delivered it. I have called and complained. it took forever to find that phone number. I suggest you take a screenshot of every driver that is assigned to your order so you can keep record. I believe that if you’re going to steal, no matter what it is, you should be fired on the spot. And the Uber Eats driver should be shamed publicly. It’s unacceptable to have no morals. The restaurant says it happens all the time. This would not happen if it was managed properly.”

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Posted 10 months ago

“Coming from an Uber eats deliver it is very hard to get a hold of customer service when you have a problem with an order they want you to talk on the chat, but the chat is not helpful. Uber eats you can do better”

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Posted 10 months ago

“Food took much longer than expected. Messaged driver as to how close....no response. Don't think I'll be using Uber eats again”

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Posted 10 months ago

“I am a member with Instacart. I placed an order today 5/16/25 @1:00 pm I have been chatting with someone (?) regarding this order from the Brick House in KCMo. There reply was they can't do anything after 48 hrs. The meal was delivered today at approx. 3:30 pm. I notified them shorty there after. I fully intend to cancel my membership. There are many delivery services here in the Kansas City area. And will no longer recommend them.”

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Posted 10 months ago

“I placed an order and seconds later realized I had used the wrong credit card. I cancelled the order and was going to reorder with the right card. I was charged a cancellation fee for about 50% of the cost of the order. I contacted customer service who stated the restaurant had already excepted the order so they have to charge a cancellation fee. I asked them to just reinstate the order then. But I was told they cannot to that because it was cancelled on the app. They were completely useless and just kept repeating the same policy. We have to charge a cancellation fee if the restaurant excepts the order. But they are too stupid to just reinstate the order. I will never order Uber eats again.”

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Posted 10 months ago

“Scammers. Charging you for cancelling because you should have called them first to cancel despite an order taking 2 hours past the allocated window lol. Disgusting customer service, had a supervisor even hang up on me.”

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Posted 10 months ago

“Absolutely horribe. You can tell they barely fund their customer service. They only fund ads. They only care about taking your money and there is no regard for food safety or quality service. Driver did not deliver food and even stated in the messages. Customer service was not helpful and it was very difficult to cancel the order without a fee, minus any regard for the awful service. Happened multiple times and even to friends.”

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Posted 10 months ago

UberEATS is rated 1.1 based on 10,756 reviews