UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much trouble dealing with so called customer service. I contacted customer service via the app when one of the Uber drivers claimed I cancelled an order that was not fulfilled. The driver lied stating I cancelled so she could get credit for the order but that was not true. It took me about 3 hours to finally get a refund after being denied it several times. I was being scammed and due to the lack of not being able to talk and explain to someone in customer service I now feel that Uber Eats is not a viable or trustworthy service because they do not allow the CUSTOMER the ability to resolve a situation like this by calling them. Yes the customer is the reason they even have a business. They should think long and hard because you lost one with me, my family, and any friends I tell about it.”

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Posted 1 year ago

“My giftcard didn't work. There is no phone number to call them. The stupid chat is useless it kept giving me instructions on how to add the giftcard even though it was not working. I got no help from them and now it is locked for 24 hours. I will never order from them. Worst experience and I dont recomend them.”

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Posted 1 year ago

“They have gotten so much worse over the years with the wait times and the drivers. Like I don’t understand if estimated time is suppose to be at this time and then the time keep changing and it turns into something else and then turns into more than an hour, like I might as well just leave and pick up my own food but days that I can’t, I need to order because I don’t always have my car but they suck man literally. Zero stars. It’s insane!”

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Posted 1 year ago

“Worst customer service! Constant issues with delivery drivers, orders, and even when contacting customer service. Unreliable”

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Posted 1 year ago

“Lately orders are taken/stolen by the delivery person/account HOLDERS , when items are missing Uber refuse to believe the customer and DO NOT REFUND the amount nor get any replacement We have UBER ONE and cannot get the same level of customer service we used to Sometimes we rely on Uber and the online offers are appealing,seems slowly people will stop using this service and go to the stores directly”

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Posted 1 year ago

“Ordered two pizza, driver delivered them, opened the boxes driver had eaten part of each pizza. Never again can I trust uber eats to keep my food safe.”

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Posted 1 year ago

“Why can't I give 0 stars? Order from a local restaurant amd the restaurant gave my order to the wrong person. My driver arrives to pick up and the restaurant's solution is to contact Uber, Uber's solution was just to cancel my order. Mind you, my order was over an hour late at this point. Error on Uber's part and the restaurant's, but neither was willing to fix the issue.”

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Posted 1 year ago

“Absolutely terrible. After paying for delivery and a substantial tip, they take the liberty to deliver to several folks along the way and delay orders consistently. I am going to refrain from ordering from Uber Eats going forward.”

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Posted 1 year ago

“I mistakenly placed my order and I soon quickly canceled it and it was still a $20 charge which I thought was absolutely absurd and ridiculous since I had just put in the order and no restaurant would have made my food at that time because it was so quick on canceling it the fact that I still got charged $20 as a cancellation fee was absolutely ridiculous I'll never order from Uber eats ever again”

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Posted 1 year ago

“Driver didn’t speak a word of English-not one word. Couldn’t find our address, couldn’t read the name in the order. After waiting almost two hours for good, we have empty bellies and a refund. And are making ramen. Awful!”

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Posted 1 year ago

“Their customer service is terrible. I placed an order and it came back saying an hour and half for delivery. I called the restaurant minutes later and they hadn't started it yet so I cancelled it and they still charged me the full cost of all the food. I understand if I cancelled after they've made the food but they had just received the order and hadn't started it. I will never use them to order my food again.”

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Posted 1 year ago

“I was waiting for a half hr to get may order ready, then when I walked into the store I was waiting another half hr in line, when I finally got the to pickup register I was told my order wasn't even accepted... The said they can start now from scratch so it'll take another half hr... I said fly a kite”

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Posted 1 year ago

“I waited 1 and half hours to get the order delivered, because 4 separate delivery personnel accepted and cancelled . The food was sitting in the restaurant the whole time. And in the end the mighty customer support cancelled the order. Best part is i have a uber one subscription. Lol. What a joke of an app, overpriced and overrated services at 1% of quality of the charge.”

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Posted 1 year ago

“I have had issues with the app twice sending the correct order to the local dominos. I have send multiple requests on this complaint and have yet to hear back! Disappointed in Uber Eats non-response to their mistake!”

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Posted 1 year ago

“My order was delivered but not to me! Uber refunded my restaurant cost but not the driv er tip! Gave me the tip back in uber cash? Why not just refund entire amount and get the tip back from the driver? I have had issues with quite a few of the drivers in the past with late deliveries but never missing deliveries. Very poor service. Will never be using Uber Eats ever again!”

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Posted 1 year ago

“Terrible worst customer service. You can’t talk to them they send you to 5 different people. I canceled my membership. Never again”

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Posted 1 year ago

“Horrible customer service, I’ve been going back and forth for 4 days trying to get a refund on something that I ordered 1.) got it made wrong, 2.) what I received I am allergic too and 3.) didn’t not could have ate it. Still no refund and all they keep saying is the same thing over and over and apologizing.”

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Posted 1 year ago

“UberEATS chooses not to have a customer service number because they don't want to deal with the customers. I feel like that is very unprofessional. They leave everything for robots to do. I am still waiting on them to respond.”

UberEATS 1 star review on 14th June 2025

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Posted 1 year ago

“This is the second time we’ve used Uber & our order has either been already “picked up” or “delivered” both times.. neither of which happened. I recommend Door Dash instead..”

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Posted 1 year ago

“They did not deliver all of my order and the driver did not speak English. I tried to resolve the issue but to no avail. I wanted a refund or a gift card. Service was very poor and that driver should be reprimanded.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews