UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,254 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1353

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use this service again. I was trying to place an order last week and I went to try and change something and my order was deleted. The order was probably active for about 1-2 min and they refused to give me a refund. I simply wanted them to reactivate my order not refund me. I was told that my “issue” written than way with air quotes, was not their issue and I could reorder or basically suck it up. Gfy:)”

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Posted 5 months ago

“We placed an order this evening and our food was not only not delivered to our door, but it never made it to our building. This isn't the first time either. A refund for the food was issued - thanks for the least amount of effort - but the tip we gave the driver in anticipation of the now non-existent delivery was given to us as a credit. So the driver was tipped for not doing his job. I'll let the restaurant know that their food was not delivered. Maybe they'll switch to a more dependable company. We're learning that we can never count on your food delivery "service". DO BETTER! J. Haas (ordered by L. Brown) Belmont Ave Kitchener”

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Posted 5 months ago

“Terrible! Ordered food from walmart via uber eats. Items came ripped open and spoiled rotten. They refused to re-deliver and said it doesn't qualify for a refund. So… they advertise food, deliver rotten food and don't compensate. This is criminal, and should be prosecuted. Better to order from walmart directly, they resolve problems. Uber Eats delivers trash.”

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Posted 5 months ago

“I ordered a supplement and received a jar of mustard instead (the image was wrong and the shopper went by the image instead of the description/item name). I received a refund, but I am expected to place a new order to get the item I needed, and pay the delivery and service fees? I must add that I am an Uber One member, but delivery is only free if I spend $40?? It's not the delivery fee, its the principle. Same issue when a food order comes cold, the entire item should be refunded, not just $6, or a replacement should be organised. It's so sad that customer service is a thing of the past. I will not be renewing my Uber One membership and will refrain from using Uber Eats. I now have to walk in the cold, 45 mins there and 45 mins back, to get my supplement because I refuse to make uber richer by placing a new order.”

Helpful Report

Posted 5 months ago

“Been using them for years yesterday a delivery driver picked up my food delivery and sat at the location for over 20 minutes when i got it it was cold.Im not expecting a full refund but something.Now all customers get is a brush off”

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Posted 5 months ago

“Food delivered to home address when I clearly marked with address twenty min away. I felt bad for driver, so had him just leave at my house, which does not help me get much today. I already paid for overpriced food for delivery plus tip, so I expected the company to help in some way. At least credit toward another delivery so I can eat. Customer service pretty much said too bad. Now, I have back to back meetings, so I guess I’ll just face to wait to eat until 6. Very disappointed with customer service.”

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Posted 5 months ago

“No customer care at all. Why this company still exists?”

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Posted 5 months ago

“GAVE ME THE WRONG ORDERS MULTIPLE TIMES AND NO REFUND OR REPLACEMENT. LIED BY ONE AGENT THAT I WILL BE REFUNDED WHEN I CALLED BUT NEVER DID. THEN YOUR ONLINE AGENTS SAID NO REFUND. AM I A JOKE TO YOU? WORSE CUSTOMER SERVICE EVER. NOT CONSISTANT. I HOPE YOU CALL ME. CALL ME BACK. NOW.”

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Posted 5 months ago

“I stopped using Uber Eats a few months ago. Because of the hold charge. If they remove that I might consider using them again. But I'm not holding my breath.”

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Posted 5 months ago

“Absolutely horrible service. They clearly don't care about their customers and only care about money. If you want good service use Uber. They charged me for a 31 dollar order that I cancelled 1 before to store accepted it and 2 before I even got a driver and when I asked them about it they kept telling me there is nothing they can do and that I'm talking with the highest level person I could and tried to make me feel bad by saying they have to pay the store back! I don't care that a million dollar industry has to pay another million dollar industry also you literally just took my money.”

Helpful Report

Posted 5 months ago

“I placed my order, it was picked up by some delivery driver and was on its way, about five minutes away the driver canceled the order and I didn’t receive my delivery. It was my dinner and the driver took it home instead of delivering the order. There is nothing happening to the delivery driver, but I’m out of my dinner and there’s nothing I can do about it, except telling everyone to not order from Uber eats”

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Posted 5 months ago

“I signed up to Uber Eats to send treats to my kids, who are at different Canadian universities. None of my orders has been delivered. In the first case "the restaurant hasn't got the order", in the second one the bakery didn't have the cake I picked from the menu. Nevertheless, my card was charged about $240. I spent a lot of time making and tracking the orders and finding a way to complain. Their app doesn't allow any feedback. I am still trying to get my money back.”

Helpful Report

Posted 5 months ago

“The second we give Uber Eats a 1 star rating they say "Sorry to hear you had a bad experience with uberEATS, What went wrong", like they want to convince us they'll actually fix it. Spoiler. They won't. My issue was 3 drivers in. a. row. The first time, I gave painfully specific instructions on how to find my place. They stated it was delivered and shared a photo...of the wrong building on the other side of the parking lot. So I walked to get it. It was cold. They were 20 minutes late then my walk was like another 5-7 minutes. I let it go because I assumed the driver was from a State that can't read like Mississippi or North Dakota or something. The second one was 45 minutes late. I was in constant contact stating how hard I was to find. Guys...I'm one of 4 buildings in the parking lot. My food was cold, hard and inedible. What makes it worse? The place I ordered from was across the street. I was in meetings all day so I ordered it. I couldn't get it myself. It didn't matter anyway. It was so cold and hard it was inedible. I called Uber Eats who said "we could maybe give $3 back". I told them I was done. And I was. But my wife convinced me to give them *one more chance. I gave even *more specific directions. They *still couldn't find it. I had consistently tell them to follow the directions I gave. They circled the parking lot four times before I finally told them *firmly to follow. the. directions. Going forward, I'm *officially done with Uber Eats. The idiocy of these drivers is astounding.”

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Posted 5 months ago

“The delivery drivers are incompetent, recently have been taking 30-50 minutes to deliver from a place that is only around 15ish minutes away so they're of course delivering other food along the way, and I can see they're stopping at houses but yet when I call asking what is taking so long they always have the same sort of excuse that "something is not working". Today I ordered £35 worth of food and after waiting around 40 minutes and watching the delivery man drive past my road and stop at other houses when I received it the paper bag was wet and broken I don't know how the delivery person wasn't ashamed of handing me that mess, the food was also wet and because the bag was broken some food fell onto the floor becoming inedible. Just a waste of money because of these delivery people. Uber Eats customer service is also trash so better idea to avoid this company.”

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Posted 5 months ago

“They are out of touch completely! I have used over for years and now the past 2 years almost daily, but I got no respect and no resolution. I was charged an alcohol return fee along with fee for alcohol that I did not get! I only received the mayonnaise because the Uber driver called and stated that the alcohol was much higher in price than on the app, so it wouldn’t scam, and the cashier could not override this. He then showed up and gave me the mayonnaise and the paper receipts from Walgreens. I was told by Uber chat that the order was cancelled because my identification couldn’t be scanned, but the driver didn’t have anything for me to scan as he stated that his next delivery was now on his phone and he didn’t have any wine anyway. I work too hard for my money and spend a ton of money with Uber over Lyft and DoorDash not to be given the proper customer satisfaction. I don’t even think they know what that means anymore, because this is not the first time something similar has happened, but this time I chose to not just let them keep my money and sweep it under the rug, something needs to be done!!!!”

UberEATS 1 star review on 11th November 2024

Helpful Report

Posted 5 months ago

“Never received food. Customer service was impossible to reach since we ordered through a restaurant’s app. Finally reached someone after going through 3 agents, and they blamed the restaurant and told us we were SOL.”

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Posted 5 months ago

“Advertised Promo for Buy 1 Get 1 Free Meal at one restaurant but Did Not give the free meal… excuse/reason was given by Uber; however the customer was the one who suffered the loss. IMO if it’s advertised it should be honored. And Please Make it Easy for customers to give feedback! I had to search everywhere to find how! Restaurant food & delivery were very good. Uber, Please Improve.”

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Posted 5 months ago

“I wouldn't event give it a 1. They charged my checking account for recent order and was not supposed to do that. When I order I am using my humana visa MasterCard card. Done it before without any hassle. They need to reverse this immediately. My checking account was not prepared for this”

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Posted 5 months ago

“I had missing items from my order and they charged me for it and refused to give me a refund for my missing items. Another time, the driver stole my food. Another time I got someone else's order...they should be shut down and customer service is horrible. You can never speak to a manager.”

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Posted 5 months ago

“Absolutely terrible service, ordered a carvery to be delivered at work,they picked food up ,paid neatly 30 pound,got a phone call to say driver was trying to contact us ,sent a message to say I was coming down (work in a hospital)waited 10minutes, no driver turned up ,couldn't contact no one ,so who knows what happened to our food ,never will I use these again robbing thiefs”

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Posted 5 months ago

UberEATS is rated 1.1 based on 9,254 reviews