UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,756 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Support sucks, takes forever to get food.”

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Posted 10 months ago

“I get food deliveries from shops and I never have any issues or missing items but with uber eats I get every nearly time! Something is missing. Once I only realised after a few days when I saw advert about these cream buns and thought oh I have ordered them to check my fridge and realise they never been delivered. Today it was latte, or once was pancakes missing. Now they think I am at it and said they won't give me my money back. I don't care at this point for £2or something but being called liar WHERE I work for government and you get checks, says a lot. Guess my last time of using uber eats.”

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Posted 10 months ago

“Absolutely horrible. Never received my order”

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Posted 10 months ago

“The order never was received by the restaurant so I have a total of 4 drivers get there and tell me they couldn’t fulfill my order because the restaurant didn’t have it. The chat support doesn’t allow me to type in my issue and inly gives you prompts. When I tried to cancel my order they didn’t want to give me a full refund. And there wasn’t an option for me to give my reason for canceling. There’s not way to chat or talk to a live person on the phone. Just horrible service. and the poor drivers couldn’t do anything to help me, just told me to try to use chat support.”

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Posted 10 months ago

“The driver delivered my food at wrong adress, without my pin. Uber Eats doesn't want to take responsibility stole my money and food. Ridiculous pathetic”

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Posted 10 months ago

“I would rate it zero if I can . I ordered lunch from ubereats and it never arrived . When I contact them , they asked me if I needed Uber credit or refund to original card , I told them to refund to original card . Then they told me due to technical diffulties they couldn’t refund me and asked me to contact them again after some time . So I contacted again same day at night time , they told me the same thing . So I asked them to give a time frame or day so I can contact them again . They just wouldn’t tell me when should I be contacting again for a refund . It was very frustrating and waste of time for me to keep contacting them for a refund .”

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Posted 10 months ago

“Don’t EVER order from UBER EATS. They don’t have a phone number. I ordered a pizza from Papa’s PizzA in Galveston, which is amazing! The Uber Eats Driver got lost. I sent her directions, to no avail. Then she text me she couldn't find me and to cancel the order!!!! There is no number to call Uber Eats. When you call, a recording says they no longer take phone calls. You have to Chat. Useless. After I explained everything. They told me they Would Not refund my money!! I can't be more serious, Don’t go through Uber Eats all the restaurants directly. I would have given them 0 stars but that was not a option.”

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Posted 10 months ago

“UberEats is like a scam. Ordered food. Waited over 1 hour as my order was claimed by Anthony (but he was over 30 minutes from my location according to their own tracking software). As Anthony did not respond to my communication, I cancelled my order only to be told they kept a portion to compensate the restaurant and driver. Seems illogical when the driver can manipulate the entire system by not picking up the food and still getting compensated (again, according to the Autobot that I was chatting with). I would definitely not recommend!”

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Posted 10 months ago

“Very bad delivery in Netherlands. My order was late for 3 hours and then they cancelled it. Never again.”

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Posted 10 months ago

“Scummy. Bot is the only customer service rep and will deny your request every time. Spent £50 on food, didn’t come. refunded £3. Will no longer accept my refund request.”

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Posted 10 months ago

“Uber Eats highest drivers for food delivery that steal your food. My husband and I ordered dinner and we saw the delivery person coming towards our house, we never got the food and you guys don’t respond to phone calls. This is disgusting despicable. I’ll never ever use you guys again you’re horrible organization”

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Posted 10 months ago

“Received different food that I ordered and was unable to eat. I reported the issue but I was still charged the service fee. I was unable to change the tip. This resulted in me paying $16 for something I didn't order and couldn't eat. It was a partial credit. Customer service is only done via the application. The support choices are limited and doesn't allow to interact with a human.”

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Posted 10 months ago

“Uber Eats delivered part of my order but would not credit me for the items I received and paid for, even though I showed them the receipt. They keep saying I’m ineligible to get my money for the missing items. I will never use them again. I feel like I’ve been scammed”

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Posted 10 months ago

“Everytime I order there is always an issue. Items missing. No delivery at all. This time they charged my card three sep charges and now want me to jump thru hoops to have it reversed. I will not use them again. I'd rather starve.”

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Posted 10 months ago

“I placed an order worth over £38, and despite getting a delivery notification, *no food ever arrived*. The driver, *Kashif*, *never came to my property*—I checked my CCTV, and there was no sign of him even for a second. Uber support refused to provide any proof of delivery. They kept denying my refund until I had to escalate things firmly. Eventually, they refunded my money but called it a *“gesture of good faith”*—as if they were doing me a favour for returning money for *a service I never received*. My children waited hungry for hours, and I received no apology or compensation for the stress caused. Horrible service. If something goes wrong, *expect to be blamed, not helped*.”

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Posted 10 months ago

“They delivered to the wrong address after I waited 45 minutes for my order. The picture was so blurry that I couldn’t tell where it actually went. When I call and give them the order id, they say I’ll have to contact the store. Not helpful at all.”

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Posted 10 months ago

“What a joke - they screw up my order, and then tell me they are sorry, they will reimburse me. But they did not reimburse me - instead, they doubled my order and charged me full price. When I called back to complain, they cut me off and told me my order was complete. Never again!!! What a joke, what a rip-off.”

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Posted 10 months ago

“It took over an hour for the food to get delivered from down the street, driver didn’t even bother to enter the business and found my food on the bench outside”

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Posted 10 months ago

“Uber eats, has become way to expensive! For a food order to a restaurant that is 8 minutes from my House the markup on a $40 order was $ 20 without the tip. Is not an option anymore in my humble opinion.”

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Posted 10 months ago

“Uber eats sucks. Way too expensive. Also,I accidentally canceled an order and they charged me 23 dollars for it. And I just placed the order too,and when I talked to someone,they were so disrespectful about it. This app is greedy for money because how come DoorDash doesn’t charge for canceling but uber eats does? I just wanted to get my order back after canceling it,instead they charged me unfairly for canceling it. Disgrace.”

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Posted 10 months ago

UberEATS is rated 1.1 based on 10,756 reviews