UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE aware: I am customer that was delivered food with cockroaches! It was in one of the containers, honestly, I haven't went through every single box, but the first I opened was enough. I asked for a full refund, because I respect myself and family. No one was going to eat after seeing this! Well, Uber eats could not do an exception and refunded only one plate. Like, guys, eat everything else. Ridiculous. Order number #4F50B”

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Posted 1 year ago

“Everything went wrong. Sent $300 worth of groceries to the wrong house. The driver sent me an image of the house she delivered to. When I called customer service they told me I put in some random address. When I showed them a screenshot of the information I sent they gave me an address which did not even match the address shown in the picture they sent me. So they dropped off my groceries to an address that was different from the wrong address they had!! Doubly wrong. Then they basically told me that they acknowledge they got it wrong but it’s not their policy to refund customers. They even had the audacity to thank me for being a loyal customer and better luck next time. Ha! I will NEVER use Uber again for anything.”

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Posted 1 year ago

“I just recently started using Uber eats. I realize how much a scam it is. First I kept getting emails that if I place five orders, I get Uber cash. Lol I placed twenty, and never got it. But today I placed an order, my order is completely wrong. My issue is that Customer service doesn't respond. Do they not have a customer service team? Anyhow based on the other bad reviews too, I'm all set. They just lost someone who enjoys ordering lunch at work, but it won't be through them.”

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Posted 1 year ago

“If i could give them 0 stars I would. WORST Customer service ever. I didnt even get to finish my complaint or receive any assistance and the representative exited the chat.”

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Posted 1 year ago

“Store has cctv of uber driver being given two bags. Only one was delivered! Over half my order missing and uber support refusing to refund me or do absolutely anything. Driver even lied and said he was only given one bag when there is clear evidence to the contrary. DO NOT USE UBER EATS!”

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Posted 1 year ago

“Ripoff!! Uber Eats is not a good business! I’ve had issues in IL and WI. Their customer service is a joke! They charged me $18.00, which was the full order amount due to a cancellation. Once I realized an order had generated I quickly cancelled. I had issues with the website and I’m not sure what happened. They refused to give me a refund even though I did not receive an order. Can you imagine being charged $18.00 for one Blizzard from Dairy Queen? I would never pay that much! Steer clear of them because they do not care about their customers.”

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Posted 1 year ago

“I was charged £7.19 which was the price of my whole order for cancelling not even 2 minutes after placing it. I contacted Uber Eats support to explain the situation and even offered to provide screenshots. As a loyal, regular customer, I expected at least a fair explanation or a refund but I received neither. There was no clear warning in the app that I would be charged a cancellation fee, and support was completely unhelpful, dismissive and extremely slow. I'm extremely disappointed with how this was handled. Uber Eats needs to improve transparency and treat regular customers with more respect. They have a lost a loyal customer I shall order from their competitor from now on.”

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Posted 1 year ago

“Always an issue. Says my delivery is going to be between 30 and 45 minutes. It's about 30 minutes from the time I order, and another hour between the time the driver picks it up and it's delivered. It's clearly an issue with them having not enough delivery drivers but yet they're still making the same amount of money. They say they won't refund you for quality issues but this is literally been the second time in 3 days for me. I only use them because I had discount codes. I have a doordash account and membership but I thought I would try Uber Eats to save some money, but it wasn't worth it because my food wasn't edible.”

Helpful Report

Posted 1 year ago

“Every time I order from anywhere I have to wait for an hour and a half or more and the food is always cold when it gets here. If I could give it zero stars I would. I’ll be canceling my subscription.”

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Posted 1 year ago

“I ordered three things. There was a one drink with the order. I didn’t get the drink. There was just one bag at my door, when I opened it there wasn’t any drink in the bag either. I thought maybe be the driver forget it or something. I called him right away, then he said it was just one bag. He didn’t got any drink from the restaurant. Then I called the restaurant they said they don’t pack drinks inside the bag, because it will get messy, so they just put it on the side in a tray or something, and they told the driver that drink is on the side. They gave him a bag and a drink also. I just got the bag. May be the driver took it. The restaurant told me it happened regularly that customers don’t receive their drinks. This is so bad. It shouldn’t be happening. Today it was one drink missing next time it can be a whole order. If i want to i can mention driver’s name but I’ll not do that. I don’t want to loose his job or something. But don’t do this guys. This is unacceptable. Very bad experience. I have complained about it, but didn’t get the refund yet”

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Posted 1 year ago

“Terrible customer service. Driver delivered my food to a completely wrong unit and I called the driver immediately. He never call me back or come back to correct his mistakes. I uploaded the photo of my house and report the case to customer serive and was told " we can confirm that this order isnt eligible for refund or price adjustment". beyond ridiculous, lost my food and money”

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Posted 1 year ago

“It took them over an hour to deliver a pizza ( which the restaurant had ready in less than 10 minutes). It arrived completely cold. And they charged 50 on a 37 dollar order which is close to 40% more. Of course they wouldn't refund anything. Not worth it.”

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Posted 1 year ago

“I ordered from Island Tings Miramar It took 90 min - the food was cold The driver didn't speak English”

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Posted 1 year ago

“I was overcharged and tried to cancel the order within two seconds of hitting the go button and they still would not allow it. I called them and talk to them and they pretended to call the Restaurant who then said no we couldn’t cancel it even though it hadn’t been five minutes. When I got the food it was horrible and I mean horrible. Just threw it away. Tried to get my money back that way, and there was no way. So Uber eats has no responsibility and I will not do business with them ever again”

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Posted 1 year ago

“Just ordered Panera bread for the first time in my life through Uber eats and it was disgusting! I will never order Panera bread or Uber eats. First of all, my bag had a sticker but was wide open. My salad was open and the dressing which was in a small clear container was spilled in my salad and a hard, piece of bread was in the bag.”

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Posted 1 year ago

“As a delivery driver, I have been trying to update my car insurance for the past 24 hours. I have uploaded it no less than 20 times, talked to customer support no less than 5 times and was told each time the issue was fixed, which was a lie. The last time I called, the lady hung up on me after asking if there is documentation showing me calling and what the conversations were about. Fix your support team ASAP!”

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Posted 1 year ago

“I ordered $280 worth of groceries for my in-laws who live out of town to help out while they are grieving the death of a family member. The online platform through my phone prompted me to put in the delivery zip code that populated the correct city but there was no place to put in the actual address. So, I put it in the next best place "Additonal details." The delivery person said she attempted to contact me when she arrived at some random place populated by Uber's platform. Later when reading the note placed by the delivery person, it stated that she waited 5 minutes but because she received no response, she "cancelled the order." When my family notified me that they did not receive the groceries I contacted the customer service and they said the order was "completed." The delivery person dropped the $280 worth of groceries off at the random address. After several unsuccessful rounds with the online chat option I called customer service and they basically said I am out of luck and will not receive a refund. When I brought up the issue with the online prompts only asking for a zip code, they said "sorry, no refund." When I asked to speak with a manager to elevate the complaint. They said "sorry, we cannot help you. Maybe next time put in the right address." Uber is a multi-billion dollar company. A refund would have gone a long way. So much for customer service. I will never use Uber again.”

UberEATS 1 star review on 29th June 2025

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Posted 1 year ago

“Worst support, not working fake promos, fake uber cash. Bruh”

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Posted 1 year ago

“We ordered food and they delivered the wrong items, which were also melted. We threw out the items because they were melted and that's what you do with things that are kind of gross. Customer service asked us for photos, and would not give us a refund :)”

Helpful Report

Posted 1 year ago

“Good Until It’s Not — Frequent Delivery Users, Beware Uber Eats can be great at first—especially for new users. Customer service tends to be responsive and helpful when you’re new, and the app offers discounts and promotions that make it worth trying. But over time—especially if you use the app frequently for deliveries—things go downhill. In my experience (and many of my friends’), delivery issues happen often, with missing food being the biggest problem. Drivers sometimes say they delivered your order when they clearly didn’t, or they give up trying to find the address and just disappear. I’d say 80% of my problems came from drivers, not restaurants. And once you’ve had “too many” issues—even if they’re legitimate—Uber may restrict your ability to get refunds or credits altogether, which is incredibly frustrating when the problem isn’t your fault. Customer support also gets worse. Responses feel copy-pasted, and even though you’re talking to a real person, they rarely address your specific concern. If your issue doesn’t match their script, they just paste a generic reply and close the chat. Also, something seems fishy about the App Store rating. It shows 4.8 stars with over 9 million reviews, but when you scroll through, there are dozens of 5-star reviews with titles like “Horrible,” “Don’t Trust,” and “Uber Eats Thieves.” That doesn’t seem honest and can mislead new users. If you’re paying for a membership, it’s even more disappointing when support completely drops off. There needs to be a better system for evaluating refund requests based on actual proof—not just some internal threshold. Try it if you’re new, maybe for the free trial and discounts. But if you plan to use it regularly for delivery, just know you might be left with no help when things go wrong.”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews