UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“You are punished for not paying extra for extradited delivery. There is no reason for a driver to pick up your order and then be sent on deliveries in 3 other towns first. Expect to get your order 40 minutes or more after the "latest arrival time" - This has consistently been my experience. Do yourself a favor and use another app.”

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Posted 1 year ago

“The worst experience. I literally waited over an hour and a half for my food and after i got a text finally from the driver saying he got the food they cancelled my order! Absolutely ridiculous. I should’ve been reimbursed plus extra for not having any other option after hours.”

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Posted 1 year ago

“I cancelled my order the same minute I requested it and they refused my refund because “they had already started it” but when I contacted the restaurant and spoke to the manager they confirmed they never started the order. I never received a refund but they took 33 dollars.”

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Posted 1 year ago

“The customer service level is absolutely abysmal. They just copy and paste the same response over and over again. Close the ticket saying there is an already open one, but that’s the only one there is. They just don’t want to deal with you. All they care about is your money and after that you are not interesting anymore.”

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Posted 1 year ago

“You need to add people back to customer service if my order is wrong I want it re delivered correctly not refunded”

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Posted 1 year ago

“Uber Eats keeps sending pick up drivers to my home, instead of the Cracker Barrel in Salisbury. I have an average of 10 drivers a week show up at my house looking for Cracker Barrel in Salisbury. It is 8.3 Mi away from my house. I live in a residential neighborhood. Nowhere near and eating establishment of any kind.”

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Posted 1 year ago

“Horrible customer service experience. Will NEVER order from them they charged me 82.00 for my order which was 62. They won’t refund me and they’re extremely slow!”

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Posted 1 year ago

“Worse Delivery Service! I used them twice on fairly large orders and both times those orders were messed up. The Support team was very unhelpful, I didn't get a refund on either of the orders.”

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Posted 1 year ago

“They over charge. Store charged $9 for an item and Uber Eats charged me $15 instead for same item. Not the first time the difference is so big. Never using Uber Eats again!!!!”

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Posted 1 year ago

“They failed to deliver my food and then refused to provide me with a refund. I spent weeks reaching out to different employees to try to get this fixed before I just gave up.”

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Posted 1 year ago

“The driver never delivered my food and they never refunded me even after reaching out to support multiple times”

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Posted 1 year ago

“Uber eats will NEVER get another dollar out of me. 1st off their customer service is freaking horrible!! 2nd you can place an order and your food gets to u super late and this has happened to me numerous of times they do not like refunding your money. The only reason I kept using them is simply because of the discounts. This whole uber eats is a freaking joke! Never tf again!!!”

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Posted 1 year ago

“Did not receive an item with my order. The order was delivered without a bag or receipt (pizza). I messaged Uber for a refund and quickly got denied. I provided proof via the photo the driver left of the items he delivered. I provided a copy of the receipt from the app and my email and still my refund was denied. I contacted support again and asked to have this issue looked at by a supervisor. (I know. Full Karen right?). Still got denied and the customer support agent ended the conversation there. I'm LIVID. At this point Uber has stolen from me, verified that they stole from me, and refused help on any grounds. I've decatived my account (both eats, and as an Uber driver) and I will HAPPILY join a class action suit as soon as someone is willing to start one.”

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Posted 1 year ago

“every thing”

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Posted 1 year ago

“My delivery”

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Posted 1 year ago

“After having a tamper proof seal broken on my order with a burger and fries missing. and trying to rectify the problem all I got was a we will get back to you in 6to 12hours. No response is inexcusable.”

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Posted 1 year ago

“Was charged 20.31 for an order I never received. Drivers kept changing- minimum of 3 drivers. Customer service claimed they encourage customers to contact support before cancelling the order yet the chatbox is what responds to you. I asked to speak to a supervisor and was told I’d receive the same response. What a joke! Save your money, use door dash instead!!!!”

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Posted 1 year ago

“Forced me to order for my restaurant that was more than 45 minutes away from my house so by the time the food would get here it would be inedible. Had the nerve to not let me cancel without paying the fee. The customer service person from overseas was less than helpful kept repeating the same nonsense. God forbid you talk to a human now based in the US.”

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Posted 1 year ago

“My order was over an hour late and then they refused a refund and I have no comms with the driver only a photo of my house but no food arrived. The driver didn’t knock on my door, ring my doorbell. Don’t move your food business to Uber. You will lose customers.”

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Posted 1 year ago

“I use them all the time and they are awful. Estimated arrival 11:52 - 12:15. Update Estimated arrival 12:33 - 12:47. Update Estimated arrival 12:58 - 1:13. Update Estimated arrival 1:33 - 1:48 Actually arrives at 2:00. Unbelievable: how bad this service is while having psychotic prices.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews