UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“We ordered two sandwiches through Uber eats for Arby’s a driver to deliver a sealed bag and it was missing a sandwich that was on the receipt that we paid in full 4+ tip. We called the manager at Arby’s and Arby said you had to go to Uber eats for a refund we went to Uber eats and they paid three or four dollars less than what we paid them for the sandwich. There’s no customer service 800 number or anything like that no talking to a live person very cryptic really bad company.”

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Posted 9 months ago

“Subject: Repeated Delivery Issue – Spilled Drink and Mess Left Behind I received two consecutive orders today, and both times the delivery driver arrived with a soaking wet bag and a spilled drink (Fanta). The first time, I refused the order and the driver cancelled it—understandable—but he still left the leaking bag and mess right outside my entrance. I reordered, hoping for a better outcome, but shockingly, the second delivery had the exact same issue. It’s extremely frustrating that such a basic task—delivering a sealed drink properly—can’t be done correctly. It feels like there’s no attention to care, consistency, or accountability in the process. I’d appreciate if this could be looked into seriously. I expect a refund or credit for the inconvenience and, more importantly, for steps to be taken to prevent this from happening again.”

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Posted 9 months ago

“They are horrible!! I never received my order and they won’t give a refund. The confirmation email even shows that the order was delivered to the wrong address. They still refuse to issue a refund. I will never use this service again!!”

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Posted 9 months ago

“Customer service sucks! I did not receive 2/3 of my order. Chat customer service would not refund my delivery fee service fee or tip even though they did not deliver my complete order. I will never do business with this company again.”

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Posted 9 months ago

“They had advertised a buy one get one so I ordered and when it hit my bank account, it was not buy one get one it was for the full amount of two orders of pizza That’ll be my last time from ordering them just for the point of it”

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Posted 9 months ago

“If your item is out of stock and you get no delivery, they charge a $6 fee without your consent. Stay away!!”

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Posted 9 months ago

“Absolutely dissatisfied, ordered a burger and cancelled it after 1 minute, but the charged me 15$ for the food that didn’t even arrive , will never order food again with uber eats”

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Posted 9 months ago

“Customer service is disgraceful. Uber should not be in full control of cancelling an order with no refund option when the order is over an hour late. If you dare to complain they just end the chat. Awful service.”

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Posted 9 months ago

“No recommiendo la app”

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Posted 9 months ago

“If you ever have a problem. No luck with having someone help you. On line chat is horrible. That's the 1st red flag not being able to talk to a human. I like the promos and maybe trying a new restaurant. My advice is be very cautious when using. Very dissatisfied customer.”

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Posted 9 months ago

“You should not offer delivery if you have no drivers in the same zip code🤬”

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Posted 9 months ago

“No customer service number to call only chat. The person ended the chat on me multiple times. Im out money and only received half my stuff.”

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Posted 9 months ago

“There's literally no one working customer service.”

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Posted 9 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 9 months ago

“Uber Eats charged extra charges on my Uber Eats receipt from Costco, stated as "adjustment charge", and gave reasons for it, but I didn't fall under the criteria of those reasons, but the agents kept saying that I was not eligible for the refund. Also, there are no taxes on groceries on my Costco bill, but I was charged taxes. Several agents gave me the same response (that I am not eligible for a refund) but gave no reason for the charges. Then 2 agents said they have not heard from me as I was typing my response and they ended the chat. The Customer Service at Uber Eats is zero. I'm not sure if people are dealing with real life humans when chatting or bots. Either way issues are never resolved and the extra charges they take from your account like thieves are never refunded. When I asked to speak with another agent they said they will get in touch with me within 6 to 12 hours. This is ridiculous , unacceptable, and shameful for Uber Eats!!!!”

UberEATS 1 star review on 18th June 2025

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Posted 9 months ago

“My order was not eligible for a refund from Uber Eats but there was $13 of missing food. This is a rip off and a horrible business policy”

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Posted 9 months ago

“I’m very grateful to Uber Eats. I was about to head into a very long and complicated surgery. I ordered sushi for supper and when delivered the driver had messed up the order and delivered me steak fajitas. I don’t eat red meat so Uber eats refunded ALL my money. Thank you Uber Eats.”

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Posted 9 months ago

“Worst service. Order some shopping from Walmart and an item was missing. Was told that my order wasn't eligible for a refund so I ended up paying for an item I didn't receive. They have the worst customer service.”

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Posted 9 months ago

“The delivery time kept getting pushed out because drivers would cancel and other drivers kept being reassigned. After two hours of waiting for delivery and zero help from Uber Eats support team, I end up getting a notification that the entire order was cancelled. Since it was 11:25pm there were no other restaurants nearby to pick up food myself or using Door Dash instead. Customer Support was horrible.”

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Posted 9 months ago

“Not only do they not provide you with details you're requests, they have the same automated message sent to you that they have saved for a response. If you ask questions they WILL disconnect the chat without resolving the issue. This has happened to me at least 10 times.”

UberEATS 1 star review on 17th June 2025

Helpful Report

Posted 9 months ago

UberEATS is rated 1.1 based on 10,758 reviews