UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a gift for my dad, who lives around 12 hours away from my wife and I. We decided to splurge and buy a $130 bottle of wine for him, something he wouldn't normally get himself. We placed the order 2 days before his birthday. When he opened the package on his birthday, it was the same brand, but a $70 bottle of wine. Uber Eats is telling me that because its over 48 hours, there's nothing they can do. I used to order Uber Eats around 1x per week, but this sloppy work combined with horrible customer service has deterred me from using them again. All I can hope is other learn from my mistake and just avoid Uber altogether. When things go fine you don't think twice, but when something goes wrong, don't expect it to be fixed.”

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Posted 1 year ago

“I’ve been an Uber and Uber Eats customer for years and I’ve never had an incident until last week. I was searching my options for Chinese food. I put a few items in my cart and accidentally hit “send order”. I immediately canceled the order and thought all was good, until I woke up the next morning to an email with an Uber Eats receipt for my cancelation. I was charged for the items. I explained to the Uber team that it was an accident and that I canceled the order literally 10 seconds after I had placed it. They denied giving me a refund because they said that the restaurant already started the order. When I tell you that I literally canceled the order within the first 30 seconds, it’s not an exaggeration. I told Uber that I was going to delete the app as well as all my account info. To that they said “we advise you not to do that”, what the hell does that mean? So I’ll keep it open, I just won’t be using it ever again. All I wanted was a refund because I accidentally sent an order. I don’t believe for one second that they couldn’t do that for me.”

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Posted 1 year ago

“Horrible service and they hire very incompetent drivers that probably should not even legally be driving”

UberEATS 1 star review on 18th July 2025

Helpful Report

Posted 1 year ago

“Every time I order through this company there is a huge mess up. The customer service is absolute trash. Do not use this service to order food delivery”

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Posted 1 year ago

“I placed an order. After the order was placed and my credit card was charged $67.75, I was told that the order could not be delivered to my area and I would not receive a refund credit. It was not my fault that they didn’t tell me that up front and they canceled the order within seconds. Hugh rip off. I will definitely be using a different service from now on.”

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Posted 1 year ago

“I love in Loveland Colorado but every time I order food the app orders good all the way from ft Collins. So food always takes forever, arrives cold, or melted... I hate Uber eats app! And Not because of any of the drivers. They rock!”

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Posted 1 year ago

“I wish I could give them negative stars. Not only did they charge me without delivering, when I tried to talk to customers service I only got bots that kept disconnecting our chat. I will never use anything Uber again”

Helpful Report

Posted 1 year ago

“I tried to talk to someone about my order but all I got was the chat ...nothing resolved only computer robotic feedback. NO customer service”

Helpful Report

Posted 1 year ago

“I tried to talk to someone about my order but all I got was the chat ...nothing resolved only computer robotic feedback. NO customer service”

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Posted 1 year ago

“Driver went to wrong address, called me, I had just gotten home from foot surgery so couldn’t walk. He was at the totally wrong address. He was extremely rude and insulting to me because I couldn’t help him find me. The address is very visible yet he cancelled the order and I was still charged for the food I never received through no fault of my own.”

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Posted 1 year ago

“I feel like the driver quality has really decreased. I recently placed an order for my elderly grandma out of state only to find out it was marked delivered (with tip) and she never received it. When I reported it, it was outside the 48hr window so I was unable to get a refund. When I contacted customer support it just connected me with the driver who was no help.”

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Posted 1 year ago

“I have been trying to get ahold of a live person to chat or email because I never received our food . I ordered from The loop in St Augustine Fl last night. I was watching the delivery tracker and then it just went away and next thing I know it say my food was delivered and it wasn’t delivered. I have a code to give the delivery person when our food arrives and they take a picture so I don’t get how they can say it shows delivered on their end when they don’t have proof or a pic of delivery or my delivery code. I want a refund for food I didn’t receive or eat.”

Helpful Report

Posted 1 year ago

“shittiest "delivery" app ever. almost all of the fast food on the app doesn't have delivery available. if i wanted to go pick my food up, i wouldnt order it online!!! never use ubereats”

Helpful Report

Posted 1 year ago

“Place an order from Uber eats at 7:34 am at crackerbarrel.com. The food still isn't delivered and it is 9:47 am and still no delivery. I contacted Uber eats TWICE to request a refund. Through both customer service calls I was denied a refund!!! DO NOT USE UBER EATS.”

Helpful Report

Posted 1 year ago

“Avoid Uber Eats is the best tip I can give. They consistently double charge same order especially if you add a tip. I have been arguing with Uber for over a week now because of that practice of double charging my account has been -$17.24 since the storm took out our power for 30+ hours. After 7 attempts on getting them to release the extra $32.24 charge, a supervisor Mohammad was absolutely NO help. I switch to Door Dash/Lyft and so far these two are much better than Uber Eats and the non existent cuatomer service.”

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Posted 1 year ago

“They put in $50 lbs of wings and then cancelled the whole order after waiting 2hours an complaining about it.”

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Posted 1 year ago

“Less than half our order was delivered. Unlike Door Dash who immediately resolves the issue, Uber Eats makes you file a complaint and then just wait. So no food for us but we are at least temporarily out the entire cost of our order. If there was another delivery option where we are at, we would definitely NOT be using Uber Eats!”

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Posted 1 year ago

“Charged me twice as much as the order and the restaraunt was only a couple of miles away”

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Posted 1 year ago

“There was an alleged glitch with my app, they told me that the order was not placed and to try again. I tried several times over the period of about 10 minutes, when the last attempt went through. I received one confirmation, and one tracking for the delivery. The next morning, there was another order, sitting on my stairs, deliver the night before. I looked at my account, and there was duplicate charges. The customer service says it is my fault that I placed duplicate orders. It is not my fault, the app said it was not processed and to try again. He refused to refund the duplicate orders.”

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Posted 1 year ago

“My son is a college student who decided to do Uber Eats as a off College job on average, 10 hour day. You will make $15 a day. People who use this service genuinely do not tip.It's barely worth the gas money and I felt so bad for my son.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews