UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,445 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are the worst. Each time I order there is a problem and each time they refuse to refund me. Last week I was missing an item 9.50$ they told me that it was on the order receipt so I had it. Non I didn't. Yesterday at 11 pm I ordered a salad from Simply Salad for 25$ a Caesar salad. It was like they had dumped all their left overs in a bowl. So spicy. It was disgusting. No cheese. No chicken. No refund. Makes me so mad. No more”

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Posted 7 months ago

“Half of my order was missing. The delivery person was so late all the items were cold. The app did not allow me to remove the tip. I was charged for items I never received. The customer service lied to me that the matter was being resolved. Total criminal operation. Don't use Uber Eats.”

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Posted 7 months ago

“I cancelled the order literally seconds after it was placed; I realized it was two pizza instead of one, so I cancelled. I was fully charged for the order. I contacted customer service asking for a refund, they did not help at all. What is the point of having a cancellation option, if they are fully charging for the food anyway!!! I will not use UberEat again.”

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Posted 7 months ago

“I ordered a pizza at 3:00 am. I was surprised that they anything open so late. It is now 5 am and my pizza is sitting on the counter at the store. I call customer service and they said if I cancel the order before 6 am I will have to pay for it. Their customer service is terrible. They want me to pay for a cold pizza!!!”

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Posted 7 months ago

“Driver was argumentative. He didn’t read our specific instructions on how to find our address. Kept telling me to adjust the pin on the website. Why is it that UPS, FedEx, Rodie and other delivery services can find our address but not UberEats?”

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Posted 7 months ago

“The wrong address was on the order page and it wouldn’t let me change it then they charged me a $76 cancellation fee!”

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Posted 7 months ago

“My food arrived over an hour after the original delivery time. It was ice cold and saggy, and they refused to do anything about it.”

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Posted 7 months ago

“I bought pizza from the wrong domino's on the 21st of April, after realizing the address was incorrect, I canceled the order and immediately disputed the transaction. Now when I follow the transaction after not getting the refund, I'm told I cannot get refund. This is daylight robbery, scams. I will never use this system again to place an order. We work hard to feed our families and you come with all types of excuses steal from people. All I want is my refund, you can take your cancelation fees.”

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Posted 7 months ago

“Me and my husband were stuck in Philly due to our previous flight being delayed. We got on the App placed a order with Uber eats for some Oakland Philly Cheese steaks. We paid left a very generous tip and our order never showed up to our hotel room. Euber eats says they are nothing they can do. Because they can't confirm we didn't get it. I asked for the picture all delivery services take of the product after they deliver. I havent heard anything back. If I don't hear back soon from Uber eats south Philly. I will dispute the charges with my credit card company. I will never again use Uber for anything. I hope the driver enjoyed our cheesesteaks.”

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Posted 7 months ago

“My whole order was wrong With many items missing Driver refused to help No contact since”

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Posted 7 months ago

“UberEats make it easy to order food but when the order isn't delivered they make it impossible to inquire where the food could have been delivered. To add insult to injury the driver refused my call too. UberEats response is to refund the order minus the tip. So the driver didn't do his job but I can't rescind the tip. This makes no sense to me. I will not use UberEats again. I can't leave the office to get lunch, so thanks to this driver I have have to wait till 5 pm to actually eat my lunch.”

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Posted 7 months ago

“Food was cold! Ice was melted! Uber driver didn’t match the name or photo on app! I’ll never order on uber eats!!!”

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Posted 7 months ago

“I ordered delayed delivery. I requested for it to not be delivered until close to 5:30. I turn in the order and they start making the food right away and sending a driver. It's only 4:15. I contact support and there is nothing they can do about it. They say cancel the order and then reorder but I'm out the cost of 2 orders! It's your ordering platform that is screwed up. You gave me an option of a late delivery but are not honoring it! This SUCKS!! Now we will have soggy food do to your incompetence to comply with my order request. I selected the button for late, slow delivery. This type of service is unacceptable. Bye, bye Uber Eats...there are other ordering apps.”

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Posted 7 months ago

“Always late! Almost 2 hours before you get your food!”

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Posted 7 months ago

“I still got charged for the food even though I canceled the order 2 minutes after I placed it! I was not going to be at the address long enough to get the delivery!!”

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Posted 7 months ago

“Ubereats has terrible customer service”

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Posted 7 months ago

“1-star is generous. UBER EATS does not deserve any stars. This was the worse experience. The driver picked up our order for 9 people, and never delivered any of our food. No attempt to deliver at all. When I called the restaurant, the manager said the driver was rude to his staff when he picked up. Then, the so called Uber Eats "customer service" was no help at all. They did nothing, they did not offer to reimburse or even re-order the stolen food. This was absolutely ridiculous. Never again!”

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Posted 7 months ago

“I was charged for food.I never received. I will never order through them again.I deleted my app. Talk 2 representatives And neither were willing to help me.And you cannot talk to a person! All garbage. We'll never order through them again! I will stick to doordash. Where i'm treated like a person.”

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Posted 7 months ago

“I placed an online order for food from a restaurant about 8 miles away. The delivery person took 1 hour and 21mins to deliver the food. I reached out to Uber eats customer care and they said it’s well within the delivery window timeline (which it was not) and that they cannot do anything to help and closed the chat on me. Not only are they unhelpful , they’re also rude and wouldn’t do anything to put the customer first. Terrible experience after using their service for so long. I’d not want to continue doing business with them and I wouldn’t recommend them for any online food deliveries”

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Posted 7 months ago

“Paid $24 for a chicken bowl that. had no protein on it. They only offered a $2 credit without my approval, then said because they gave me $2, there was nothing else they could do and they will not allow you to talk to a manager. I paid $22 for rice and beans...SCAM”

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Posted 7 months ago

UberEATS is rated 1.1 based on 10,445 reviews