UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service received my order it was nasty and cold didn’t receive my drink and uber eats refused to give me a refund I will not be using them ever again”

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Posted 1 year ago

“I was charged for an order that I never received and they refused to issue a refund.”

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Posted 1 year ago

“1 hora y 40 minutos después me cancelan el pedido sin más explicaciones. No hya manera de hablar con un humano y si quieres cancelar el pedido habiendo llegado una hora más tarde te dicen que te lo cobran igual. Si, si, lo que oyes. Como te llegue tarde te lo comes frío y lo pagas enterito. Son tan malos e impresentables que he desinstalado la aplicación. Ojalá leas mi reseña y te haga pensartelo dos veces antes de utilizarlos.”

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Posted 1 year ago

“Driver delivered to the to the wrong address”

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Posted 1 year ago

“I placed my order around 6:30pm and was told that the driver was on the way. Then after waiting for almost an hour I was informed that they had to get another driver and he needs to make another stop before coming to my house. He arrived at 8:30pm with soggy fire house sub sandwiches 3 total. I need a refund.”

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Posted 1 year ago

“Shocking ! visiting from UK so far two bad experiences. Latest being the worse ordered from Wendy's not only was it 45 minutes late after being assigned to about 6 different drivers the food that came was cold. Loads missing from the delivery and I was only compensated a measley $2.45 when the cost of what was missing was far more. Will never use again”

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Posted 1 year ago

“I didn’t receive my groceries even though I was told by the first of 5 I would get my order. I was told by the last representative that ai would not get my order and as well be charged for the entire order. Their system glitched and had a completely different address which so had ordered before with no problems. They told me sorry but I would be charged for the entire order plus no groceries. I called my card service immediately as well as BBB.”

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Posted 1 year ago

“I gave them a 2 because I did get my refund. But, the service and customer service is horrible. I came here to encourage everyone that when you have issues with companies like UberEats and are owed a refund, but the company refuses. Please file a complaint with the BBB and your state Attorney General's Office of Consumer Affairs. Many people don't do reviews on companies. If they do, they don't file complaints with these places. These companies should be held accountable for how they treat their customers. And, no amount of money owed to you should be lost due to their being inept and uncaring to their customers. Every time I file a complaint that was obviously the companies fault, I get my money back or credit. There was only 1 time I didn't and it was because it was partially my fault so I closed the case. These companies do not like getting these kind of complaints from the BBB or Attorney General's office. It doesn't take that long to do. The form on the BBB site is really quick to complete. You just have to be willing to do it. The more it's done, the more likely companies will want to fix issues and addresses problems in their operations. So, I encourage more people to do it. I fight for my money. It's not just the point of the money. It that companies shouldn't be allowed to get away with treating their customers this way.”

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Posted 1 year ago

“They never delivered my food and refused to refund my money”

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Posted 1 year ago

“of course, I order from uber eats and never receive my order because the delivery guy delivered it to the wrong place and pretend like he does not understand what i’m saying and i don’t know where the order is, and I payed 100 dollars for the order but uber eats decided to only refund 60 dollars. In addition to that, I have uber one to have 0 dollars delivery fee but they decided to charge a 5 dollar delivery fee. What a ridiculous app. I’m deleting it and never using it again, worst delivery experience of my life.”

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Posted 1 year ago

“I have been using UberEats for years now. Tonight I ordered on UberEats and received the completely wrong order. I thought there would be no issue getting a refund, but I did not realize how terrible their customer service is now. Their chat line through their app is useless because you can’t even get through to a person. There also is no option to call anymore either if you’re a customer. A chat bot instructed me to take a picture of my receipt along with the food that clearly didn’t match the receipt if you actually looked and compared it all with the receipt. It took over an hour for an actual “person” to reply to the chat and the person said I somehow wasn’t eligible for any amount of refund, but wouldn’t state why. I tried to reach out even on social media where I was told the same thing. I will have to take this up with my bank now and will be sure to file a complaint with the Better Business Bureau. I will also leave any review I can to warn everyone else about their absolute joke of customer service and that they do not care about their customers at all.”

UberEATS 1 star review on 20th July 2025

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Posted 1 year ago

“Be careful when ordering deals from this place — they may not honor them or respond properly”

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Posted 1 year ago

“Be careful when ordering deals from this place — they may not honor them or respond properly”

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Posted 1 year ago

“I ordered from Olive garden in Cartersville ga and uber eats delivered to me. I stated in the delivery information that I would meet them at the door and to just ring the bell. Well, this bast....d placed our food on the ground 😡. I really wish I could take my tip back. There weren't enough characters to say "don't place it on the ground". But should you really have to say that!!?? I don't have these issues with Door Dash!!”

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Posted 1 year ago

“You pay for priority or gives you an estimated time frame you order based on that time frame yet 38 minutes past the first latest arrival time and no refund for a service you didn't receive. Then when you finally get your food your shake is melted and food is soggy and cold! Way too expensive in the first place why even pay for a subscription when I'm paying more for menu ticketed price??? I'm canceling!”

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Posted 1 year ago

“I attempted to order food from my hotel. The app would not allow me to place the order. I then went to DoorDash and place the order and was successful. At some point Uber pushed through my order even though it was deleted. I was not given any notification until the order was being delivered, and my account was being charged. They claim they have no issues with their connection and that the air was completely my own. I have ordered numerous times and you’re always confirmed when you place the order which I was not. This will be the last time I order with Uber eats”

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Posted 1 year ago

“Horrible spent 60 on the wrong order and customer service said no refund. I will never use this again.”

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Posted 1 year ago

“UberEats is horrible! The worst service I have ever received. We ordered two dishes. It was delayed significantly. When it's delivered, one dish was missing. And UberEats only refunded us 2 dollars! That missing dish cost more than 2 dollars!!! I will never use UberEats again.”

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Posted 1 year ago

“Uber Eats took my order for a restaurant that was closed on July 4th, and won't clear the past due balance off of my account. This should be relatively simple to resolve. Quite easy to verify the restaurant was closed & I have the drivers number, who called to tell me it was closed when he arrived to pick up the order.”

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Posted 1 year ago

“They overcharged me on an order and said they did not. I had a screen shot of the charge. When I tried to call them back they hung up on me 4 times. Use another delivery service”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews