UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I ordered food and attempted to change the delivery address immediately. The app doesn’t allow change of address and charged me, even though I cancelled order immediately. I will be deleting the app immediately.”

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Posted 1 year ago

“I ordered meat on my food, and it came without meat.”

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Posted 1 year ago

“Ridiculous customer service”

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Posted 1 year ago

“I ordered food through the Uber Eats app from Wingstop. I never received my $70 order that was ordered for my coworkers and me. The driver left the food at the restaurant and never contacted me, saying anything. I called Uber Eats several times, asking for a resolution, and they keep saying the driver said it was delivered and he tried to contact you! I told them and have proof that he did not! He supposedly returned it to the restaurant, but the restaurant knows nothing about that either. I need this resolved. It is not okay to keep my money for food that was NEVER RECEIVED!! Not only did I not get my food, but the workers ' understanding was not there. The customer service is HORRIBLE!! No sympathy, no understanding, and acted like I should not be upset about it.”

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Posted 1 year ago

“I tried to “claim” my promo twice and it never applied. Don’t send me a dozen emails a week with promos if I can’t use them!”

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Posted 1 year ago

“43 minutes from food being made to being delivered.. 1.3 miles away. Food was cold and inedible unsurprisingly. Uber customer care deemed the delivery time acceptable. If they can’t deliver hot food in a timely fashion not to ruin people’s meals , then why bother? Had 5 deliveries off uber eats now over a period of approx 1 year… 2 ok, 2 late and one never turned up at all, guess the driver was hungry. Absolute rubbish company with no official complaints procedure . AVOID!!!”

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Posted 1 year ago

“This is the second or third time that they have not allowed me to add a tip for my driver. Not only does it make me look bad and makes people not want to pick up my orders but it's also so unfair to the employees who work for Uber eats. Photos below... THIS IS HOW THEY TREAT THEIR EMPLOYEES AND HOW LITTLE THEY CARE ABOUT GETTING THEM PAID.”

UberEATS 1 star review on 25th July 2025

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Posted 1 year ago

“The worst experience ever. The food was delivered to a wrong address. And what is worse part is that there was no way I could contact the driver or uber support. Uber has a very faulty service to help a customer in need. Uber needs to pick the right staff to make things better and in a flow. My lesson learnt is to never use uber services again.”

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Posted 1 year ago

“Today I placed an order for 4:00-4:30pm and it was confirmed. The next thing I knew, at 12:45, I received notification that the restaurant, A****, was preparing my order! Not willing to accept an order 3 hours ahead, I started on the text chat with UberEats and also their “human agent”. After 45 minutes of trying to get them to understand my problem, I contacted the restaurant. They said that the order they received said 1:00pm and that UberEats would have to put the order through again. So, after googling, I found the customer service number for UberEats (well hidden). I called and explained. They needed to call the restaurant. When UberEats got back to me, they said that A***** wasn’t willing to redo the order. UberEats wouldn’t reorder it or “can’t” refund the money from the order. I am canceling my UberOne membership and won’t order again from them. I am out the $ I paid for a 4:00 order! Update: UberEats delivered my order at 2:45! I guess this is the food prepared for 1:00! Not acceptable any way you look at it.”

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Posted 1 year ago

“Disgraceful service , stale food for extreme late delivery with no apology or support from customer service”

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Posted 1 year ago

“The driver picked up my order and sat in the parking lot for 10 minutes. I messaged them saying "may I ask why you've had the food for 10 minutes but are still sitting In the parking lot?" To which the driver replied I have not been sitting here with your food, I will go bring your food back and tell the restaurant to call you. When I said no thank you I just want my food while it's still warm he refused unless the restaurant called me. He then drove close enough to my house for Uber to reveal my name, and my house number and then he cancelled the order. Uber is denying my request for a refund (I never got my food, and now my safety is jeopardized) I've been fighting with them for days and they keep denying it saying that it goes against their refund policy.”

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Posted 1 year ago

“Finally last straw. I am done with Uber eats. First occurrence place order for delivery. Estimated time kept changing to later and later. After waiting over an hour for my food get a message from uber that order had been cancelled. No explanation of why. Second occurrence place order placed order but realized immediately that delivery address was wrong. Cancelled order on app but was told I would be charged anyway. Do not do uber eats not customer friendly.”

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Posted 1 year ago

“I ordered hot coffees thru uber eats Dunkin Donuts , Mystic. I asked for priority delivery.i received a message that Dunkin had to find another driver. I ordered at 8:28. It arrived approximately 9:40. During this time I was on chat, ending up chatting with Melvin. He was going to give me a full refund but then said I think it’s been delivered. I looked and it had arrived an hour late and cold. The point being an hour is not priority and I was given a credit for $3.49. Never again Uber Eats.”

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Posted 1 year ago

“Ive got a living worm in my food and they didn't refund me. Horrible service. They take 12 hours to respond”

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Posted 1 year ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

UberEATS 1 star review on 23rd July 2025

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Posted 1 year ago

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Posted 1 year ago

“It's the customer service on the app....it's literally like talking to a wall. U can thoughgully explain an issue in detail and the rep can't seem to comprehend anything but what was on the script they are cut and pasting right back to ya. I've stopped using Uber eats. It's just too frustrating.”

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Posted 1 year ago

“After a wait for over an hour - Order was cancelled just 5 mins before the latest time by when the order was to be delivered!”

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Posted 1 year ago

“I order food and realized it was the wrong address and the order didn’t even go through I hit cancel only one minute after it was confirmed, but they still charged me, saying the food was already made, I jyst order one minute ago how was it made and on Uber eats it’s no one to talk to just a computer. That was my last time using them.”

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Posted 1 year ago

“Bad customer service!!!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews