UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,444 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,444 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber Eats is excluding some of my local restaurants from its 40% coupon promotions. I asked your Facebook employee about how to resolve this yesterday, but was blown off. And now today that person is ignoring me. I don't know if it's the same employee answering this page from day-to-day, but the 'page' has a lot of 'likes' for places in just one location (that of Chicago), so it almost seems to be a personal user's account instead of a face for Uber Eats. Anyway, I don't know if Uber's Facebook employee is just having a bad day, but taking it out on the customers like this has earned you this negative review, and I am considering cancelling my account.”

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Posted 7 months ago

“Did an order from McDonald’s. And McDonald’s didn’t put an item in the bag. So I reported it to uber eats and they say they couldn’t refund that item! I just paid for something I didn’t receive! Uber eats you’re a joke! I’m going back to DoorDash. At least they make their costumers happy!”

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Posted 7 months ago

“I had an order that they claim was delivered but it was to the wrong address. And they refused to refund me . And this has been an ongoing issue with this company.”

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Posted 7 months ago

“The food was never delivered and instead delivered to a neighboring house. I reported it and never received a refund. For a grocery store, I received several items that had MOLD on them and reported it and never received a refund. Total rip off and horrible customer service.”

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Posted 7 months ago

“Redeemed a $100 gift card, and the moment I placed an order, they suspended my account. Their "support" does not listen, and only replies that they won't lift the suspension and won't return the money.”

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Posted 7 months ago

“literally stole money from me today, gave me someone else's order and said they can't give me a refund. I paid $18.33 to not even get my coffee!!!! they gave me STephanies' order, I am not Stephanie!!!”

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Posted 7 months ago

“Uber Eats does NOT resolve or refund for missing or incorrect items. They are unethical.”

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Posted 7 months ago

“Worst delivery company”

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Posted 7 months ago

“Spent 100$ on food the restraunt was 0.10 miles away 10-20 min delivery. Took almost 45 minutes to get food when it got there it was cold and soggy. Won't be ordering from Uber eats for anything again.”

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Posted 7 months ago

“Awful service and aftercare never again.”

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Posted 7 months ago

“Driver picked up order then canceled and Uber refuses to refund money. Absolutely ridiculous and going to take it further .”

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Posted 7 months ago

“Driver took food to wrong apt, uber eats has no way to contact the, the driver she would not answer her phone so I'm out 36 bucks with no food, drivers name was Tabitha, she could not have thought she was at the right place because I'm the only 204 in the apartments. NEVER ORDER FROM THEM AGAIN!!”

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Posted 7 months ago

“Uber customer service doesn't exist. Get real people for customers to speak with and resolve issues. Regularly me food is cold and soggy because Uber double books dri ers and sends them on the most inconvenient and longest route possible . Drivers often pass my house on their way to get other orders only to have to double back. Uber is horrible.”

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Posted 7 months ago

“Tried to change address due to app error, app told me to cancel order, to change address, app froze, called restaurant , they told to contact uber, uber gave me canned response, uber driver told me he probably couldn’t deliver the food if address incorrect (it was on same street as location put me couple houses down) I asked him to cancel order or bring food. Food came later than requested and kept getting pushed out saying driver had one stop after he picked up food . Food quality was sub par and colder than normal. Uber customer service gave a canned response with no solution. Don’t think I will user uber eats ever again. Order was close to $200 also.”

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Posted 7 months ago

“Uber eats makes it impossible to get a hold of them. Every email and phone number online doesn’t work. They don’t have a chat. They don’t want to communicate with anybody. I never used my $25 off my first order because it never worked. And I can’t even get a hold of anybody to ask for help. I will never recommend them to anybody. You can’t have a business with no costumer service”

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Posted 7 months ago

“I NEVER RECEIVED MY ORDER. I called uber eats this morning & asked for a refund & was DENIED one. How am I getting charged $30 for something I NEVER RECEIVED. I told the lady on the phone to contact my delivery driver since I couldn’t anymore & she said they don’t have access to that. I would DEFINITELY give zero stars if I could. NEVER AGAIN.”

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Posted 7 months ago

“Too often they stack orders onto 1 driver which means cold food by the time it arrives. Because of this I've not gotten all the items I order because the delivery driver is loaded down with other order. I used to love uber but I just canceled my subscription. I'm over it.”

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Posted 7 months ago

“I would give zero stars if I could. Refused a refund after an employee stole my food! My niece who is under age canceled the order when she looked on the app and realized The driver got on the highway with her food in the opposite direction. Uber refused to refund because she made the mistake of canceling instead of calling immediately. No one time courtesy, no help at all. Horrible customer service and policies”

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Posted 7 months ago

“I ordered from Uber Eats one time. When I registered in the app, it stated that the delivery would be free and adding an additional order to the first one would be free as well. I was charged a delivery fee and there were other fees that were not stated initially. i will no longer order from Uber eats.”

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Posted 7 months ago

“They are the worst. Each time I order there is a problem and each time they refuse to refund me. Last week I was missing an item 9.50$ they told me that it was on the order receipt so I had it. Non I didn't. Yesterday at 11 pm I ordered a salad from Simply Salad for 25$ a Caesar salad. It was like they had dumped all their left overs in a bowl. So spicy. It was disgusting. No cheese. No chicken. No refund. Makes me so mad. No more”

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Posted 7 months ago

UberEATS is rated 1.1 based on 10,444 reviews