UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered chipotle almost $70 worth, I only got one of the 2 bags and of course that bag only had sauces, forks, napkins etc. Try to talk to customer service they refused to give a refund and so I disputed with my bank. I now can’t use the Uber services unless I pay that money, even though I never got the food only one bag full of stuff I can’t eat. I will no longer anything with Uber they don’t care about customers only money.”

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Posted 11 months ago

“Missing items (pop)that cost $ 6.99 and I only received $ 2 credit on the app. Delivery photo also shows this. Another item was clearly open and looked like it was dropped or thrown around and they left a note for the restaurant? I had to throw it out as I was scared to eat it. I have used this service many times and never seen such poor service.”

UberEATS 1 star review on 3rd August 2025

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Posted 11 months ago

“Well this didn't last long. Changed to Uber Eats a little over a month ago. Got a driver today who claims there were no delivery instructions -- but there were. Prior deliveries and drivers did come to my front gate. They must be psychic. Drink was missing today which was substituted with attitude which I did not order. In the past, changes to something else (a different order item) once I paid have occurred -- including double and triple orders. Well that concludes my using Uber Eats. Continuing to search for a reliable delivery company.”

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Posted 11 months ago

“Someone at Uber eats is changing what a customer bought for some reason, you buy 1 thing they change it to another”

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Posted 11 months ago

“Wrong items for KFC delivery. Simple order, disappointed.”

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Posted 11 months ago

“I canceled my account because 4 straight orders, something was missing that I paid for. I can't get it myself, I'm in a wheelchair. Why use a service that continues to halfway perform.”

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Posted 11 months ago

“They told me i had to pick up my order and if I cancelled they would charge for the whole thing. Called the restaurant and they hadn’t started the order. The customer service sucks! Never using again! I’d give them - 10 stars if i could!”

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Posted 11 months ago

“The company refuses to send drivers to pick up missing items. They simply offers a refund for the missing item. This takes 10 days. How is that fair to the customer? The food is always cold..This is the second time this has happened. They also will not allow you to speak with a supervisor.”

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Posted 11 months ago

“Takes over an hour past estimated delivery time to receive your order! Customer Service is very unhelpful! I personally am done with their service because it has happened SEVERAL times!!”

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Posted 11 months ago

“Driver canceled my order, waited 45 min for my food, the driver canceled my order, then I was told I need to wait 3- 5 business days to get my money back, customer service hung up on me. Worst service possible”

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Posted 11 months ago

“Customer service don’t know what they’re doing. Lock of knowledge.”

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Posted 11 months ago

“Shocking service, ordered a takeaway delivery from a fast food outlet..I could see on maps the driver gad been assigned more than one drop.off so by the time we got our order it was cold..spoke to agent who refused to even refund the delivery cost and cancelled the conversation with me. I will never use uber eats again and will spread the word so others are aware of there shocking customer services”

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Posted 11 months ago

“Ordered from Chipotle lunch for my daughter ... after 4 people yes 4 tried to pick up this order gee it was canceled ... only my 2nd time ordering from here and this was the last time”

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Posted 11 months ago

“I have a huge problem with this company. I've placed an ordered three times this week. Each time Uber eats assigned my order to a dasher who has multiple orders. So I order my food, get it super late, and it's cold. Meanwhile they don't even refund or compensate me. Why are you assigning multiple orders to a driver at the same time, causing your customers orders to be late, and cold. That symptom doesn't work, please assign one order at a time. I already wasted over sixty dollars so I won't be ordering again from this company. Do better”

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Posted 11 months ago

“A friend and I waited an hour and a half for two milkshakes from McDonald’s tonight and our order for canceled TWICE and didn’t give us our money back. Happened a few weeks ago as well but was made to wait 4 hours and Timmy’s screwed up the whole order. If a machine is broken or down the place should be able to tell the customers that on the site instead of not doing so. Waste of money and time for something that is supposed to be fast and easy. I don’t recommend.”

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Posted 11 months ago

“IT'S ALL AI… YOU DON'T GET TO TALK TO A PERSON IN REAL TIME. I HAD A SUSHI ORDER FROM A WELL RATED RESTAURANT DELIVERED (I AM A FREQUENT IN PERSON CUSTOMER/KNOW OWNERS). THE ORDER WAS LEFT ON A HOT PORCH WITHOUT NOTIFICATION AND IT WAS TOTALLY WRONG. I CALLED THE RESTAURANT, TALKED TO AN OWNER WHO SAID THE DRIVER PICKED UP THE WRONG ORDER. I CALLED THE DRIVER WHO SAID THERE WAS ONLY ONE ORDER FOR HIM TO PICK UP BUT HE WAS GOING BACK TO THE RESTAURANT TO SEE WHAT WENT WRONG AND WOULD CALL ME BACK. WELL AFTER AN HOUR LATER NO CALL FROM DRIVER. DRIVERS NEED TO BE VETTED BETTER. I SAY USE DOORDASH OR GRUBHUB INSTEAD.”

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Posted 11 months ago

“Drivers don't follow delivery orders. It seems that their drivers either don't read English, can't understand certain things, or just don't care. My instructions are knock hard on inner door. Meaning not the screen door. Being hearing impaired, I depend on that noise to get my dogs riled, indicating to me there's someone at the door. I'm not one to sit and stare at my cellphone to track my order. When I went outside to see if maybe it was left on the porch, as uber eats drivers tend to do, there it was, no longer hot, not even warm. I complained to their cust. svc., no credit, no tip reversal, I'm sorry we can't do that. SO WHAT EXACTLY CAN YOU DO?!! ANSWER THE PHONE AND SAY I'M SORRY??!!! Uber eats, you stink. Never again.”

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Posted 11 months ago

“I ordered $22.24 worth of groceries from meijer's and tip the driver $6 and something and my bill came up to 39 dollars I'm over Uber eats I'm only going to order from them if I get sick and I can't get out to the store.”

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Posted 11 months ago

“I don’t like Uber eats, they keep lying about the prices and service, always tasteless food delivered. Charge expensive service.”

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Posted 11 months ago

“Unacceptable Experience – Misleading Menu & Zero Accountability from Brick City Vegan + Uber Eats I had an extremely disappointing experience with Brick City Vegan (Newark) and Uber Eats, which I feel compelled to share publicly after being met with silence and no resolution for over a week. Their Uber Eats listing offers gluten-free buns as a substitution. Based on this, I placed an order for a vegan burger and immediately called the restaurant to confirm. I was told gluten-free buns are not actually available and advised to cancel the order. I raised concern about being charged — they assured me Uber Eats would refund it. I followed their advice, canceled, and reached out to Uber Eats — who refused to refund me, claiming I should “be more careful before ordering.” When Uber Eats contacted the restaurant to verify the issue, Brick City hung up on them, and Uber Eats washed their hands of the situation. So here I am: Charged for food I never received Lied to by the restaurant about what’s available Given zero help by Uber Eats, who hosted the misleading listing Ignored by both parties when I tried to resolve it If you have dietary restrictions or expect basic accountability, be cautious. Neither Brick City nor Uber Eats took ownership — and I was left paying the price for their mistakes.”

Helpful Report

Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews