UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,229 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst!!! Last order they forgot one of the items. This was on 12/1…. I messaged them right away and it is now 12/2 almost midnight and I have not heard anything back. I absolutely hate ubereats and I think they need to be canceled. They are a scam!”

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Posted 5 months ago

“I did not receive my order and they refused to refund it.”

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Posted 5 months ago

“I’m order from churro mania in Hialeah never received the order I got the return from the order never got the money from the tips unfair”

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Posted 5 months ago

“Horrible customer service ….I used to be an Uber one customer not anymore .Ordered food Saturday.My order came and had someone s else food which was food I don’t eat .After 3 days of waiting to hear back through email I was told my order was not eligible for a refund .Representative was also quite unpleasant and unprofessional …..”

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Posted 5 months ago

“Wrong order,items missing all the time and food quality the worst and customer service is horrible not recommended”

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Posted 5 months ago

“I am a Uber eats merchant and a pizza shop today when I opened up my my tablet disappeared it. I called Uber eats took me an hour and a half. They sent me a new username and the password and then they said that it will take 24 hours for me to get the four digit password to start my business again. it makes no sense to have a tablet and pay them 25% off my sales and not getting service right away. I wish I had other alternatives besides Uber I do have DoorDash but for some reason people go to Uber, which is the most expensive expensive.”

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Posted 5 months ago

“I ordered (4) Concrete Blenders & Pretzel bites.. We received only (1) Concrete Blender & it was totally incorrect add-ins to shake. We recvd the Pretzel Bites. So (3) Concrete Blenders were missing & thats (3) people out of their order. One of those was an excited 3yr old that you just cant explain as to WHY they cant have what they had anticipated! Thats just wrong~ worse than that?? Within seconds of inputting errors i received a message back they refunded only $7 back to “Uber Cash” ?? Thats not even the tip to driver. I wish I’d read all the Reviews on Uber Eats prior to ordering anything.. appears the drivers arent paid well which makes getting correct OR COMPLETE orders difficult on the Customers.”

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Posted 5 months ago

“Worst experience ever. I placed an order and received notification that it had been picked up. Thirty minutes later i had a message it had bene delayed. So I call the driver who then tells me that the restaurant gave order to a door dasher so the restaurant cancelled my order and I was charged 12.23 by Uber eats. Now I have no food and charged for food I didnt get.”

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Posted 5 months ago

“I had a rotten eggplant in my basket. Uber eats didn't refund for the item and told me just to rate the experience and leave a feedback to the partner. I will stop using this service if this repeats. There is no way I have to pay for a rotten vegetable. You chose to run this business, run it with consideration of expenses in case such things happen”

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Posted 5 months ago

“Uber just stole me, I did cancel an order and they still charge me the whole amount. Worst company”

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Posted 5 months ago

“They service is horrible. They employ some drivers who don’t even read or speak English and mishandle the orders or never deliver it. It has happened with me quite often that I ordered and the food never arrived. When you ask for the refund for the order that you didn’t receive they only send you the amount of the item. Delivery charges,Taxes and Tip that was charged is not refunded. It’s really a bad experience. Do not order if you don’t want your food to be mishandled. Specially in the nights.”

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Posted 5 months ago

“My order was placed. The order delivery time kept changing. The store closed while I waited for delivery so I canceled. They could not find a driver to pick up and deliver to me. The store would NOT issue a credit or refund. Don’t patronize Uber Eats especially in Depew/Buffalo NY. THEY HAVE FRAUDULENT SELLING PRACTICES.”

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Posted 5 months ago

“They have a promotion on Instacart linked to Uber eats...promo $10 off..... Magically fees are also $10! Dumb”

UberEATS 1 star review on 1st December 2024

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Posted 5 months ago

“The worst, i will never order from uber again, two hours to get the food it was cold and horrible.”

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Posted 5 months ago

“Horrible customer service. Food was delivered to wrong location (can clearly tell from the photo provided by the driver), I was unable to contact the driver and no attempt was made to contact me. Uber support insisted food was dropped off at location despite the clear evidence to the contrary that I provided. I asked repeatedly for a customer support line to call, but they just refused to issue a refund without any further follow-up. Will avoid this delivery app in the future.”

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Posted 5 months ago

“Been scammed multiple times by ubereats. I order something and they forget to delivery prts of my order like drinks or they add toppings I never asked for. I've had my order messed up multiple times and when I request a refund it's always denied. I pay for drinks and they never arrive. I buy the 2 for 1 deal and only 1 arrives. I order a pizza and they add toppings I never asked for and same thing for burgers. Been ripped off so many times”

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Posted 5 months ago

“No help no support, lost money on my order because the delivery driver made me give the code over even though I was missing half the order. Never going to eat through these guys again.”

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Posted 5 months ago

“Scam company. Scamming drivers out of their money.”

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Posted 5 months ago

“No compres nada por aquí. Hice un pedido y en menos de un minuto lo cancele y no me devolvieron nada porque supuestamente no se puede devolver. No compren por aquí porque si lo cancelas ya no puedes devolver nada. Te roban el dinero. Uña estafa”

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Posted 5 months ago

“We clicked on the tip and waited for a total to show before we placed the order and it just charged us. We cancelled within 29seconds and it still charged us the cost of the food. We called UberEats and they said they can’t refund, and to call the restaurant and see about a refund or getting them to make the order. Called the restaurant, restaurant said they did nothing with the order because it was canceled, they received no money, and couldn’t do anything. Called UberEats, played them the recording of the restaurant worker saying all of that, UberEats still would not give us a refund and hung up on us because we were recording the call to submit to the credit card company for their research on the fraud claim I’m about to file. Stealing is not ok, no matter how big the company or how small the amount.”

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Posted 5 months ago

UberEATS is rated 1.1 based on 9,229 reviews