UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid using Uber Eats. I recently had a troubling experience where items from my order were missing, and the refund I received was insufficient to cover the cost of reordering. This raises concerns about unfair business practices. Even though we, as consumers, pay extra, the company still profits from their mistakes.”

Helpful Report

Posted 11 months ago

“I ordered food from a favorite restaurant. It took almost an hour to arrive, then the driver deliever someone else's order to me. I called the driver gave him their food back and he said he would call the restaurant and make it right. He didnt. I was charged $41.00 didnt have a food order at all. I sent a note to Uber help to resolve it. They said the driver said I wasn't home when he delivered it. 3 times I've explained what happened and 3x they tell me the driver said he left ut at the door and I literally checked the food ut wasn't mine and handed it back to that idiot. I canceled my account. Their customer service is a joke. I'm still trying to rectify it with them. They dont have customer service number anymore”

Helpful Report

Posted 11 months ago

“The fact that a $10.49 can add up to 24 dollars and some change and then you want us to tip them for cold food lol. Heads up they will never see any tip from me as long as you guys are charging these prices. When I pick up orders it says expected tip! Never worth picking up food but you guys get the pay and not the drivers. Zero stars for you if I could. Ripping people off is working for you guys. Period..”

Helpful Report

Posted 11 months ago

“I am pregnant and had craving for food ..It took 1:30 hrs and finally they didn’t even delivered it and cancelled the order which was very disappointing. The restaurant was just 7mins away from my home ...at the end of the it’s not about the money u refunded it’s about the feelings and the craving u killed in the process please respect that uber eats”

Helpful Report

Posted 11 months ago

“Cannot believe how shocking this service is!!!!!!! All the wrong items were delivered. Seriously guys ! You're going to go out of business. Up your game”

Helpful Report

Posted 11 months ago

“Horrible experience. Ordered pizza from Papa John’s closest store is 2 miles from my house. One hour later it still showed driver was 20 minutes away. Cancelled my order and they would not refund my money. Keep in mind while watching the driver the distance kept getting further away. Will never use Uber eats again.”

Helpful Report

Posted 11 months ago

“I started to use ubereats recently, as I have no time to do my groceries before or after work, and so far I had minor issues, like the delivery instructions that are never followed and generally poor communication between driver and me. Today though, they made me pretty angry as driver marked my delivery as delivered even though he never got my groceries to my door, moreover my co tenant saw him pulling in, and driving off, to make matters worse, ubereats do not have clear and easy to find way to contact them directly to report theft, and there is no direct contact to the driver to call the "bastard" and ask what the bloody hell is happening or had happened to my order! In addition there is never a report of any kind from uber staff, about any action that had been taken or proper compensation for your losses... THEN, after i had to re-order my stuff, the guy was actually pretty perfect, but then i realized that he forgot to give me something, im glad i checked immediately what was missing and oh boy how glad i was that this driver did not left my property just yet, i run back to the door and asked him and he kindy checked and gave me what was missing, but generally this uber services are JUST TERRIBLE! I'm going to try door dash, and skip the dishes, maybe they are more careful and professional... there is also instacart specific for groceries and I was using it for my patient and never had any issues -so maybe I'll try this one.”

Helpful Report

Posted 11 months ago

“The site is very confusing. I ordered delivery and somewhere in the process it was changed to pickup. If I could pick it up, why would I use Uber. A pop up said 1st delivery free. I wasn't expecting a charge. I connected with the restaurant who said to contact Uber. UBER refused to do anything to help, even after I explained, asked it to be delivered and I would pay a fee. I hope my food does not go to waste but is given to someone who might be hungry. They are not sorry!”

Helpful Report

Posted 11 months ago

“Unjust and unprofessional”

Helpful Report

Posted 11 months ago

“I ordered food from Uber eats and the delivery person claimed that they delivered it to the wrong place. The picture was just a blob of something claim that they delivered it to the wrong house. Uber eats excepted that covered it up. The delivery person stole my food said they attempted to call me when they did call but didn’t say anything. They told me that they had a hard time finding my location. They refunded me my money, but then left the tip on their app. I talked to three or four different people from the customer service. I did get a refund right away, but like I said, the tip is stuck in their amp. I will never be using them again. Also the last customer service person JAYA decided to terminate our conversation Due to not wanting to answer my questions. I wanted to leave a review for the driver I am not able to do that on the app. I’m assuming because they refunded me but there’s nothing on the app that I can leave a bad review for the driver that stole my food. This company covers up their bad drivers. I also requested a supervisor to call me so I can get my tip back in my bank account. I was told they would call me within two hours. They did not do that but they contacted me at 1 AM. This place has the worst customer service. I’m actually surprised that I got some of my money back”

Helpful Report

Posted 11 months ago

“I ordered food from a restaurant and the driver delivered to another restaurant that sold the same food. I called the 1 st restaurant and they said the driver picked it up and the 2nd restaurant said it never made it there. The driver never called me about instructions. Uber eats said they would give no credits and they followed all there guidelines. I will NEVER use UBER EATS AGAIN!”

Helpful Report

Posted 11 months ago

“I usually never do reviews and I won’t get into this, but Uber eats has caught my attention in so many ways that I need to get out there and warn anybody and everybody that I physically can. They may not get you the first or second or third order but at some point, they will start to scam you and it will be small and slow. With my experience, I was charged additional cost on my card that I did not approve of and when I tried to go back and get them removed, I got no help from customer service and they would end the customer service chat help without me resolving the issue”

Helpful Report

Posted 11 months ago

“This is not a food review or driver review this is straight up Uber. The ordering process is awful. They offer promotions and when you choose redeem, put in order and it says total before promotions or discounts you push continue assuming the promotion and cost will show up on next page only to receive a notice you paid the full price not ever seeing a breakdown. The real problem is when you try and cancel within 1 minutes and it says if you cancel you will be charched 2/3 if the order so you call thinking there is some mistake and they refuse to do anything but read their scripted answers. I do not recommend using this scam of a business.”

Helpful Report

Posted 11 months ago

“wouldn't recomend uber eats .....period”

Helpful Report

Posted 11 months ago

“Driver left order at the wrong place, photo proved it was left at a different house. Called driver immediately and they refused to help. Contacted support and refused to help as well. It was a 100$ order.”

Helpful Report

Posted 11 months ago

“The worst customer service.... Empty "sorrys" really mean nothing. After a complete waste of my time and life hoping to resolve an issue, I've become a cold dark shell, and dread the future of humanity. That, and the increasing exorbitant fees have made it easy for me to say ADIOS (and flip my best, beautiful bird.... May it reach every lousy Uber exec). GFY”

Helpful Report

Posted 11 months ago

“HORRIBLE! Their driver delivered me the wrong order. You guys should be ashamed of yourselves. You’re nothing but thieves and crooks. At this point you guys shouldn’t be allowed to run a food delivery app. If a customer doesn’t receive goods they are entitled to a refund and not giving one is stealing. Your drivers don’t know how to pickup or deliver food or read apparently and you have no real customer service for your customers. Many people have kids that we need to feed and now our days inconvenienced because you guys can’t run a business right. You need to start making changes because this is not it.”

Helpful Report

Posted 11 months ago

“After trying to cancel within 2 minutes of ordering I messaged support and was still charged 2.49 for the drivers time when I let him know within literally 20 seconds, your app is a scam and I guarantee that fee doesn’t go to the driver, lastly your customer service is a joke you outsource it to another country and they don’t even hear out the issue let alone the app doesn’t let you cancel so it take a few minutes to figure out how to cancel- your company is a scam”

Helpful Report

Posted 11 months ago

“My friend ordered food an hour ago. And uber will not give her a refund… there wasn’t a single uber in the small town. And they still refused to refund. Go to door dash. They aren’t greedy”

Helpful Report

Posted 11 months ago

“This is the worst way to get food. As a customer I always got cold food with missing items. As a driver I'm getting less pay than if I were to work min wage .how they are allowed to get away with this is beyond me”

Helpful Report

Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews