UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber Eats claimed that my situation was “not legitimate” for a refund. I ordered and asked for accommodations on my burger. I asked that ONE beef patty be removed as comes with TWO….to be specific a Big Mac..in person, it’s obviously never been an issue..but it had happened more than once and my order has been messed up constantly in the past few orders, but I never did much about it despite the quality of what I received..I was told they had proof that a refund was not ineligible for a refund..when I asked 3 times for the so called proof as I had proof of my own that clearly showed I was in the right, I never got a response because I was clearly in the right. Proof of receipt and a picture that shows there’s no meat in the burger..if I wanted a “burger” that just came with bread and sauce and pickles, i would have just made it myself….but after persistent message they stopped responding to me..great professionalism..I will no longer be using Uber Eats nor will I order from them even if someone else offers to order something through Uber Eats and will have no problem telling them why. Appalled at how they treat their customers..”

Helpful Report

Posted 11 months ago

“If you have too many refunds on your account even if they are all legitimate they could give you the wrong item, have it take 4 hours to get there, the driver could eat it in front of you and throw the trash at your face and you still wont get a refund.”

Helpful Report

Posted 11 months ago

“My order was not delivered. The driver took a picture of it on the seat of his car and they accepted it as proof of delivery. There was no way to contact them to tell them it wasn’t delivered; my only mode of contact was with the driver who obviously wasn’t answering/responding. I contacted the restaurant and there was no way for them not to charge me when it is contracted through a third party.”

UberEATS 1 star review on 11th August 2025

Helpful Report

Posted 11 months ago

“If I could offer -5 stars I would. I live 5 minutes from the fish and chip shop. I couldn’t be bothered to walk down and get two Kebabs & chips, to much alcohol 😊 Was going to order from rip off merchants uber eats they added £6.10 to the order. I walked down and collected. Rip off uber eats 😡”

Helpful Report

Posted 11 months ago

“I hope this company goes downhill and becomes obsolete. As of a few months ago they will no longer refund you if your order is missing an item, if your order is wrong, or has any issues. You can only make a complaint through the app and AI. They no longer let you speak to anyone and when you do your complaint you always receive an automated message saying “sorry this is not eligible for a refund” What!!!! So I’m just out of money?? Make this make sense!”

Helpful Report

Posted 11 months ago

“Well to no surprise uber has not responded to my review. My food was never delivered ( guess the driver was hungry) thank goodness the restaurant refunded my money because they said it happens all the time. Never use this so called company”

Helpful Report

Posted 11 months ago

“Do not use this company. I beg you. Use GrubHub or door dash. Every time I have a problem and they forget food or there's missing food. They never ever ever help me. They say I'm sorry we can't refund you. We hope you understand. Well I'm done understanding. I've lost over $100 to them this year because of their bait and switch promos. Please do not use them and turn them in to the better Business bureau if you experience the same issues.”

Helpful Report

Posted 11 months ago

“I have ordered several times through Uber Eats and didn’t have an issue, though the fees are ridiculous. Yesterday I ordered and spent almost 70 dollars for my order and it was absolutely horrible. The chicken on each meal was so over spiced and over cooked it was inedible and several of my items were made the wrong way or missing things on them. This was a birthday meal I ordered for my sister. Everyone threw out their food after 2 bites. I tried to call customer service and was routed back to the app. This AI generated customer service is so awful!! I kept getting regenerated replies that the issue has been resolved and closed out! I asked for a number to speak to customer service no response. How can UberEats treat their customers this way!! I’m cancelling my account and will NEVER use this app again!”

Helpful Report

Posted 11 months ago

“HORRIBLE! PLEASE don't eeeva spend your money with Uber eats. This food delivery service rips you off in thee worst way. If your food totals up too $23....your gonna wind up paying $60 something. Just probably because you haven't chosen there promotional deals.”

Helpful Report

Posted 11 months ago

“I placed a grocery order worth approximately $30 through Uber Eats, but I only received one item—cookies valued at around $5. The other five items were completely missing. This is unacceptable and feels like a case of fraud by the delivery person. I’ve tried reaching out for a refund, but Uber has not refunded my money or even addressed the issue properly. I expect a full refund for the missing items and a prompt resolution to this matter. Please investigate this immediately and get back to me with a solution.”

Helpful Report

Posted 11 months ago

“Honestly if I can give it zero stars I would. They literally stole my money!! I placed an order for a spot I have ordered before and they canceled my order after I paid for it saying that it’s due to the delivery address and they won’t refund my money. It makes no sense I have ordered from this place before and had no issue with the delivery address. My driver never got in contact with me after the whole 40 min I was waiting. Literally a scam! I will spread the word because that’s not cool. Uber eats is expensive as it is and on top of that they want to steal from their customers. I hope uber eats gets shut down. This is why DoorDash is so much better.”

Helpful Report

Posted 11 months ago

“This site should be shut down!”

Helpful Report

Posted 11 months ago

“⭐☆☆☆☆ I am extremely disappointed with my recent experience using Uber Eats. I placed an order, was charged in full, but never received my food. There was no clear way to get in touch with a real person for help, and the app’s automated “support” process was frustrating and unhelpful. It feels unacceptable to take someone’s money without delivering the product they paid for. I’ve lost both my money and my meal, and this has shaken my trust in using the service”

Helpful Report

Posted 11 months ago

“Я замовляла продукти через Убер Ітс майже рік. Я не маю машини і мені важко їздити за продуктами тому що магазин дуже далеко . На початку все було добре . Але останні 4 замовлення були жахливі. Збирач продуктів привіз пів пакета вишні , то коробку повністю гнилої полуниці . Але сьогодні був просто жах , замість 800 грам томатів мені привезли 250. Та замість 500 грам огірків мені привезли один цукіні який я не замовляла взагалі і на кі в мене алергія . Коли я звернулась до підтримки і вимагали повернути мені кошти за всі помилки вони сказали що цього робити не будуть , і відповіді я чекала годину . Більше ніколи не буду нічого там замовляти .я не знаю як вони винаймать на роботу ідіотів які не можуть відрізнити огірок від цукіні . І не розуміється в цифрах на коробках . Огидна компанія”

Helpful Report

Posted 11 months ago

“I will forever stick to Doordash or Grubhub, the delivery people assigned sent my food to the wrong address TWICE and after trying to deny me the refunds, it took nearly 3 weeks to get. They still tried to blame me and act as if I was lying when the picture the drivers took was not my house. I deleted the app, never again”

Helpful Report

Posted 11 months ago

“The driver delivered my groceries to another house. This is a corrupt organization.”

Helpful Report

Posted 11 months ago

“Shocking customer service after a terrible delivery. Then completely insulted with a 41 pence refund for a totally ruined meal!”

Helpful Report

Posted 11 months ago

“The driver delivered my food to the wrong address. He texted me as if he could not find the address. I told him I was waiting at the door never saw him when I tried to call the number provided, and I never got an answer. This order was a birthday treat to myself on my 70th birthday. I’m a senior citizen on a fixed income. When I contacted Uber eats for a credit to my account or a refund it took them hours to let me know that I will not be getting either. The driver said that he tried to call me and that was good enough for them. I was standing at the door with the phone in my hand. I have no record of any missed calls. Uber was unyielding, but their policy states that they don’t have to give you a refund if they don’t want to. I’ve been using Uber for years without any incidents the one incident I have they tell me they take the driver’s word over mine when I have proof that he never called. Thanks for ruining my birthday Uber eats. I’ll never use you again.”

Helpful Report

Posted 11 months ago

“I ordered from Uber Eats because I didn’t have time to cook or go out. After waiting for over an hour, my order was canceled without any proper explanation. Yes, I got my money back, but that does not replace the time I lost. The whole point of ordering delivery is to save time and have a reliable service. Unfortunately, my experience shows that customer satisfaction and time are not a priority for Uber Eats. Very disappointing.”

Helpful Report

Posted 11 months ago

“If you use Uber Eats here’s what you need to know. They have zero loyalty to their customers. I’ve had missing items, poor quality food, and flat out wrong orders multiple times. Every single time even with photo proof they refused to make it right. This isn’t one bad night. It’s a pattern. Out of all my orders maybe one or two were decent. The rest were wasted money, wasted time, and proof that once Uber Eats has your payment they simply do not care. If you value your money skip Uber Eats. I’m done and I will be telling everyone I know to steer clear. Your experience and your dinner will thank you.”

Helpful Report

Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews