UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,221 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claiming a box of wine is prepared food is a lie .... and as I presented on date ID , to have it come up as expired, and not have your driver call in , but leave with my property, is theft .”

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Posted 4 months ago

“The worst of all the delivery services. Don’t bother with this service. The last 2 times in a row when I have had a group of people over my order hasnt shown up. This most recent time we paid the extra for priority order and it went 30 minutes beyond the “latest” time before the order was cancelled by them. We called the restaurant and they said it was picked up an hour ago, we called the driver and he claimed the restaurant told him to come back in 30 minutes (after the latest delivery time listed), when he finally went back the food wasn’t there surprise surprise, so we waited for 1.5 hours to end up with a cancelled order and when I contacted support they read it and just closed the ticket without even apologizing or doing anything. Worst customer service ever.”

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Posted 4 months ago

“The Uber Eats app sucks as much as their online only support does. After placing an order, I immediately noticed it had the wrong address and delivery instructions. The app wouldn't let correct anything so I canceled the order and was charged for the food. I was told that the merchant had accepted the order and was preparing it so my refund request was denied. I did not expect this poor customer service from Uber Eats and will never use their app again, There are far superior delivery apps available.”

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Posted 4 months ago

“The worst app! Never use never order anything from Uber eats! I don’t trust them anymore! I they didn’t solved my problem IM VERY DISAPPOINTED”

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Posted 4 months ago

“Worst to the core,being a uber one member is a Joke...they charge you regardless and you get in correct orders but as a uberone member you can't report back..”

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Posted 4 months ago

“Excellent service, very pleasant delivery driver”

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Posted 4 months ago

“Everything about the app and service is terrible”

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Posted 4 months ago

“Uber eats made an authorized transaction on my account, taking a lots of money. I don't even know what the transaction was for.”

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Posted 4 months ago

“Placed over $100 order and food never arrived. Decided to try again later in the day and they gave me the wrong food- the entire order was wrong! I use uber a lot right now because I’m a cancer patient but I’ve had it with this! Pickup the order, check it before you leave, and deliver it. This isn’t hard! Very frustrated! Im done. Looking for a better option because this is becoming more commonplace. I need reliability! I pay for the monthly fee too and for what? You charge me extra fees on top of it anyways! Way over this mess.”

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Posted 4 months ago

“I don’t know what is wrong with Uber eats but it’s not like it used to be. I had to order I placed and I by accidentally canceled it, but I was still charged reminder I by accidentally canceled it so I just wanted to re-order but noticed I was still charged so I called Uber eats and explained to them what happened and they told me there’s absolutely nothing they can do and that I was gonna be charged even if I didn’t get my food that is stealing you guys are not providing your services to me but taking all my money and this has happened like the fourth time now And so many times where I get the wrong order and reach out to them and they basically tell me there’s nothing they can do if this is not stealing I don’t know what is.”

UberEATS 1 star review on 8th December 2024

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Posted 4 months ago

“Absolutely ridiculous annoying company. The food was delivered cold. We called to complain and they put us on hold for over an hour and still no one came on. Not to sure what type of customer service they have but it's a joke. All they said at least the food was delivered. Note... The restaurant is 5 min away and they had to do other stops that took over an hour..”

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Posted 4 months ago

“Uber Eats Support...you don't Support at all. Inreport that half the chips were missing and the cold drink from Burger King was half a cup and I have pictures. There seems to be absolutely no Support or concern that I have paid for food and did not receive what I paid for. Absolutely disgusting!!!”

UberEATS 1 star review on 7th December 2024

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Posted 4 months ago

“This is disgusting place to eat! Found a roach in their orange chicken”

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Posted 4 months ago

“They don’t even deserve a one star because I canceled my order and they stole my money refusing to refund me don’t ever use uber eats people”

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Posted 4 months ago

“Food was waiting at restaurant for over an hour, because of uber complained and just said no refund or compensation! WHAT A WASTE OF LIFE THEY ARE”

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Posted 4 months ago

“Horrible service. Guy didn't deliver my meal. Texted and called the number they gave for him. No response. Called the 800 number for UberEats. They said they couldn't do anything. No reimbursement. No consequences for the delivery guy. Really unethical.”

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Posted 4 months ago

“They pickup food then take another order and drive around the city for 20-30 min. Food arrives cold. Direct it is 6-7 min drive. Going back to picking up my own food.”

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Posted 4 months ago

“Was told 4 times my order wasn’t picked handled, support is AI, no human contact, was told I’d be charged for an order that wasn’t in hand by any of the drivers, contacted local news and plan to proceed with a refund don’t care how long it takes but it’ll get my point across this company sucks”

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Posted 4 months ago

“Too many damn errors with delivery! Wrong delivery drop offs after providing correct address. Delivery Drivers not who they suppose to be! Delivery Drivers with Major attitudes. 1.3/10”

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Posted 4 months ago

“I’m sorry but them keeping my whole $50 after I cancelled an order cause the place was over a 30 minute drive from me ( I meant to place it at the closer location) and then arguing with me on the voice message about it is absolutely ridiculous, I get not a full refund but not even a partial one, just an awful way to run business overall”

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Posted 4 months ago

UberEATS is rated 1.1 based on 9,221 reviews