UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,919 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE CUSTOMER SERVICE. They all seem like bots and refuse to help you. Impossible to get any answers. Avoid at all cost. They won’t refund you even when there is hair in your food! Disgusting!”

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Posted 1 year ago

“Terrible service. Terrible resolution system. Terrible agents. Overpriced and underdelivered.”

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Posted 1 year ago

“Several times my order has been well delayed or delivery person failed to deliver it due to not being able to use the intercom system. Today again delivery person never turned up and submitted a picture delivered which was taken not even in front of my building, yet Uber eats refuses to refund. Officially deleting both uber and uber eats permanently!!!”

UberEATS 1 star review on 18th August 2025

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Posted 1 year ago

“This is company is absolutely terrible!! Do not use them!! 🚫”

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Posted 1 year ago

“Placed order and spent $40! Driver did not have Base access to Keesler and after picking up items, I could not get them nor would Uber Eats refund me! When order was placed it specifically said, you must have access to Keesler Air Force Base! Why pick up the items knowingly that you could not deliver them! Definitely telling people not to use this service!”

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Posted 1 year ago

“driver had no idea how to read map, kept texting me that she was here but wasn't. The app kept telling me she was there and couldn't wait any longer but she could not find the business. (address was correct, business plainly marked). The app called me but it was just a robo call, I tried to call the driver and she didn't speak English so couldn't understand me or my text directions. I did not order from the app, I ordered directly from the restaurant (Velvet Taco) and will not order from them again if they use Uber”

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Posted 1 year ago

“Uber eats is terrible, they just take your money and they do not care about their customers. I will never use them again and I will be trashing them on every social media site!!! They have no type of compassion for their customers..”

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Posted 1 year ago

“I had placed an order through uber eats app , my order never arrived for which I had paid despite getting in touch with the delivery person. Uber eats was so rude and unfair saying that I will not get a refund for my order. Uber eats don’t update their google maps, hence delivery persons find it difficult to deliver to the right address”

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Posted 1 year ago

“Third time on the road I buy something on uber eats and they don’t have the Item, but I got charged for full price. When I try to contact the say: they going to reimburse me but that never happened and instead show great costumers service they just keeping avoiding my messages saying they will getting in touch in couple days, funny is to get your money only take seconds but to give what is yours back takes forever and if you not complain they keept. I strongly recommend ppl to look for other companies this one we can’t trust anymore. RIP #ubbereats”

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Posted 1 year ago

“1st experience with Uber Eats. Everything appeared normal but when delivery was one hour late, I texted the driver. No reply. 2 hours late, I called the restaurant. No one ever came to pick up my food. Not the best first impression.”

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Posted 1 year ago

“I placed an order with Zaxbys and canceled immediately after literally 2seconds . Uber eats charged me $20 for a freaking cancellation fee because they claim the merchant made the order and they had to reimburse them. I called the restaurant and my order had not been made and they said it showed where I was refunded but I wasn’t . Uber eats is a scam claiming it was in the fine print . Never again will I get anything from uber eats or uber period!!!!!!! I’m furious”

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Posted 1 year ago

“This is the worst company to deal with. I ordered wine and snacks for my mother in NY. I live in NC. The order was picked up and when the driver got to my mother's house he would not accept her ID for the order. He said he needed my ID. I'm in NC so that was not possible. The order was canceled by Uber and I was charged a $25 restocking fee by Uber. Uber customer service is useless! I will only use Door Dash in the future.”

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Posted 1 year ago

“Beware! Nobody likes forced tipping on apps tips are based on good service time frame and fast and hot so we tip at the door”

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Posted 1 year ago

“I ordered food half was delivered . I went through the help option given a credit. I went to reorder credit did not cover the cost to reorder. Went through help again they told me no they would not cover the cost of their mistake. Asked to speak to a supervisor they disconnected the chat tried three more times same reply. How is it appropriate to profit when the driver doesn’t check the order to see if it’s all there.I did not ask for any credit above the cost to reorder simply wanted my food they continued to pass me rep to rep . All the reps kept asking if I was satisfied . When I would say no they disconnected chat. Save your self the hassle if they mess up your order it wont be fixed .”

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Posted 1 year ago

“Worst delivery service on the planet. My last three orders showed up with no beverage. The last driver admitted he forgot the Pepsi and promised to return in five minutes. Never returned. Uber says they will give you a credit but it's never for the actual amount of the item. Never use Uber eats.”

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Posted 1 year ago

“Food came 1.5 hours after ordering. Came soggy and melted. Had to throw 1/2 my order away. Tried to contact customer service, got the run around, didn't feel like they heard or helped me with my frustrations. Won't ever use again!”

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Posted 1 year ago

“No cheese on my chicken and no apple pies delivered. We paid $50 and I would expect a correct order.”

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Posted 1 year ago

“After being a driver for UberEats Ive come to understand that the only concern the company has is for their behalf. Example, I myself was put into a situation that was uncomfortable. I made a delivery to the customers residence but did not take the food to the door due to hostile messages I received from that customer. I decided to leave it on the hood of the vehicle while on the phone with support who instructed me to do as such. After i confirmed what actions I took, support decided to cancel the order all together & not process my earnings. If this isn't the first time I took orders, delivered them & not get full base pay due to whatever reasoning they have at that time. At least we still have doordash who has a better support team, better compensation, & way better understanding of certain situations that unfortunately occurs while delivering for them.”

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Posted 1 year ago

“Uber eats is a bunch of cheats. They are overcharging. I order food worth cad 19.20 and they charged me 30 20. When I challenged them they refuse to accept. The merchant was paid 16.99. Please always check you cards on what they have charged you against the invoice by the merchant.”

UberEATS 1 star review on 16th August 2025

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Posted 1 year ago

“Fraudulent. Scam. Steals your money.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,919 reviews