UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order.3 drivers failed to pick up my order.After waiting for 2 hours I canceled my order and Uber kept the money. Refused to refund me. I will never order from them again. They are the worst delivery service.”

UberEATS 1 star review on 15th August 2025

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Posted 11 months ago

“UberEATS is, without a doubt, a fraudulent company focused on scamming. They sent me a notification to let me know that I had a balance to use in Uber Cash. ONLY for this reason I decided to place an order, and I made sure to double-check that the Uber Cash balance was being applied. When I place the order, the full amount was taken from my credit card, contrary to what was being shown in the previous screen. Their app is incredibly counterintuitive when it comes to contacting support or asking for help, but when I finally found a way to get in touch with them, they responded with seemingly automatic messages or things that were completely unrelated to my issue. Not a single helpful or coherent message from them. I got scammed, don't let it happen to you.”

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Posted 11 months ago

“Uber Eats Policy is garbage I ordered to the wrong address realized it right after cancelled it and couldn’t get a refund or credit from them because the order was accepted by the restaurant didn’t get no credit either so I basically paid 20$ for nothing and received no service from uber eats”

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Posted 11 months ago

“Uber Eats does not care if you are disabled and makes no effort to accomodate disabilities. My husband is bedridden & hospitalized. The instructions state I am a patient and cannot leave my bed and detail his location. The driver did not reach out to my husband, and when he did, her response is that she delivered to the X floor but could not give any other details. 3 hours later, his $66 order has not been found. Customer service said the driver followed the policy and tough luck.”

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Posted 11 months ago

“I can’t stand the way. This app is controlled that you cannot speak to Customerservice. My food has been missing. It has been gross and no Customerservice.”

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Posted 11 months ago

“Buyer beware! I placed an order with Uber eats for Raising Cane’s Chicken, I put detailed notes on my order telling the driver detailed notes about my order, and I called the the restaurant’s gentle manager, Brooke, and told her exactly what I wanted on my order; because, I had issues with Uber eats bringing only 80% of my order and not 100% of my order! I even message the driver and told him exactly what I had on my order and to make sure; he checked bag before he left the restaurant! Additionally, again I called the store’s general manager Brooke, and I also stated every that was on my order, which was one Caniac meal with a large Coke; because, that meal comes with a large drink automatically! I also ordered another large drink, which was a orange Fanta; I told the driver I had one Caniac meal with a large Coke and I added an additional large orange fanta; so, I should have a one meal with a drinks and one extra large orange Fanta, making it a total of two drinks; what is so hard to understand? He kept saying, “I got it,” like I got on his nerves! When the driver dropped, he still had my order wrong, even after myself giving the driver three instructions, he still brought me back 80% of my order back to me; I told him I told you to check that order you had a total of two large rings, one large Coke and one large orange man in that meal some I told it was unacceptable because when I paid for that order, I paid 100% not 80% like what you’re giving me now! The driver canceled the order and took all the food with him; Uber eats refused to put my money back on my debit card. I didn’t get any food and I did any getting any good service as well; because the driver, could not follow instructions. Moreover, Uber eats does not talk to its customer. It has a AI Bot that gives you the runaround; calling the president is easier than calling Uber eats. It should be against the law for a business not to have any kind of communications with his customers and allow to get away with giving you have 80% or 90% of your order when you pay 100% for the order when you purchase the service or meal! I reported this incident to the Better Business Bureau, the FDA, federal Trade commission, and the Attorney General’s office; letting them know, calling them is easier than calling Uber eats, you will never get a live person on the phone, unless you are a driver. Additionally, the only chat the customers talk to is an AI Bot; that should be stopped! The driver canceled the order, took the food with him and it probably ate it; and they refused to give me refund; or at least put my money back on my debit card when, I didn’t get any food from them, the only thing I received was bad customer service, and a driver that can’t follow any type of instructions!”

UberEATS 1 star review on 14th August 2025

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Posted 11 months ago

“Horrible customer service”

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Posted 11 months ago

“Uber eats has processed higher than the restaurants regular prices. There is also an extra service charge. It’s insane.”

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Posted 11 months ago

“Ordered food, driver didn't read the notes. Delivered to the wrong unit 50ft from where it was suppose to go, just left it outside instead of bringing it in like the notes specified. When we finally found it, it was cold and can't trust a bag of food that was sitting in a plaza parking lot for at least 30 minutes. Support said they would refund. Never did. Have tried 5 times since and support says they cant do anything and just hang up on me. Will never be using again.”

UberEATS 1 star review on 13th August 2025

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Posted 11 months ago

“Uber eats is horrible when it comes to orders! I had half of my order delivered and I called driver asap because I wasn’t the one who accepted the order to let him know it was wrong .. recording says all calls are recorded and so I told driver that order was wrong .. How the hell do I pay for four pizzas when all I got was two!?! Uber eats guest service says I’m not eligible for a refund or credit to order!! Ridiculous ! Drivers need to pay attention to orders being delivered! Never using uber eats again! Disappointed!!”

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Posted 11 months ago

“They gladly took my order for a food delivery with no problem. Then after my driver that picked up my food l, they proceed to send the driver to another establishment to pick up another order where he way 17 mins before he left there to finally deliver my order. Much to my not surprised reaction my food was cold. I was literally less that 2 miles from the restaurant. A simple 2 min delivery. Corporate greed at its best. Don't use them they are a rip off!”

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Posted 11 months ago

“Please be aware Uber eats CA over charging on rides leaving the ride on and eats using some minimun scale. There are other more series app.”

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Posted 11 months ago

“Uber is charging outrageous fees. My order was $72, plus tax $77, yet they charged me $106 before tip. With even a minimum 15–18% tip, that’s about $130 for food that costs $70 — almost double the price. This is because of Uber’s excessive service fees, which in my opinion is a scam. I placed the order, saw the $106 total, canceled immediately, and they still charged me. I explained that the order hadn’t even been prepared yet, but they refused to refund me. That’s why I deleted the app. If Uber keeps overcharging like this, it needs to change its policies or lose customers. As an American consumer, I won’t support a platform that treats people this way. No to uber”

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Posted 11 months ago

“I have been using uber eats for a long time. Lately they have been providing horrible service. The worst was today. I ordered food for a sick patient. The food was never delivered and the was no way to contact anyone except to try to resolve the issue with dumb technology they use to talk to customers. The order from 825 West Higgins Road, Schaumburg, IL 60195 was never delivered. I am donewith uber eats!”

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Posted 11 months ago

“Hero certified hurger 6065 creditview road has been shut down from months . I order on august 12 2025 . From uber eats. After placint the order message pop up as store closed . Do you have aht to cancel it . I click yes . And looking for refund then uber said merchant accepted the order so no refund. And i told them that store is shut down months a go but they not listen . Check aarachment chat with them”

UberEATS 1 star review on 12th August 2025

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Posted 11 months ago

“I ordered uber eats from my home July 5, 2025 and it went to my Job 25 minutes away!!! When I placed the order it had MY address and some how got switched to my job!! When I called them they REFUSED TO SWITCH! Today I received a call stating they were following up to tell me the same bs story that it was nothing they could do!!! Talk about adding Insult to Injury of my $45 wasted!!!”

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Posted 11 months ago

“I had the worst experience tonight. After placing so many orders through them I was shocked by the terrible customer service I received. I do not recommend using Uber eats. They don’t care about their customers and that was clear tonight.”

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Posted 11 months ago

“If I could give negative stars I would. This is absolutely the worst possible food service app to ever exist. I ordered food and cancelled it in less than 2 minutes. They charged me for my full order and refuse to refund me. Continuously hang up on the phone, and end the chats via text. I will never use this app again and suggest that no one uses this app. I am beyond in disbelief of how they treat their customers and their refund policy. The merchant did not “prepare” my order in less than 2 minutes. This app is an absolute joke.”

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Posted 11 months ago

“It wont allow me cancel my order a second after I placed it. I was trying to see the total amount, but without showing that it placed the order. Customer support also did not help”

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Posted 11 months ago

“Utterly useless. I tried changing my address on there. Utterly useless. Totally user unfriendly. Every item of food is cold. No simple way to change the address that this utterly useless company has "decided* is the correct one. I hate this service”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews