UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Several times my order has been well delayed or delivery person failed to deliver it due to not being able to use the intercom system. Today again delivery person never turned up and submitted a picture delivered which was taken not even in front of my building, yet Uber eats refuses to refund. Officially deleting both uber and uber eats permanently!!!”

UberEATS 1 star review on 18th August 2025

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Posted 11 months ago

“This is company is absolutely terrible!! Do not use them!! 🚫”

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Posted 11 months ago

“Placed order and spent $40! Driver did not have Base access to Keesler and after picking up items, I could not get them nor would Uber Eats refund me! When order was placed it specifically said, you must have access to Keesler Air Force Base! Why pick up the items knowingly that you could not deliver them! Definitely telling people not to use this service!”

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Posted 11 months ago

“driver had no idea how to read map, kept texting me that she was here but wasn't. The app kept telling me she was there and couldn't wait any longer but she could not find the business. (address was correct, business plainly marked). The app called me but it was just a robo call, I tried to call the driver and she didn't speak English so couldn't understand me or my text directions. I did not order from the app, I ordered directly from the restaurant (Velvet Taco) and will not order from them again if they use Uber”

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Posted 11 months ago

“Uber eats is terrible, they just take your money and they do not care about their customers. I will never use them again and I will be trashing them on every social media site!!! They have no type of compassion for their customers..”

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Posted 11 months ago

“I had placed an order through uber eats app , my order never arrived for which I had paid despite getting in touch with the delivery person. Uber eats was so rude and unfair saying that I will not get a refund for my order. Uber eats don’t update their google maps, hence delivery persons find it difficult to deliver to the right address”

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Posted 11 months ago

“Third time on the road I buy something on uber eats and they don’t have the Item, but I got charged for full price. When I try to contact the say: they going to reimburse me but that never happened and instead show great costumers service they just keeping avoiding my messages saying they will getting in touch in couple days, funny is to get your money only take seconds but to give what is yours back takes forever and if you not complain they keept. I strongly recommend ppl to look for other companies this one we can’t trust anymore. RIP #ubbereats”

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Posted 11 months ago

“1st experience with Uber Eats. Everything appeared normal but when delivery was one hour late, I texted the driver. No reply. 2 hours late, I called the restaurant. No one ever came to pick up my food. Not the best first impression.”

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Posted 11 months ago

“I placed an order with Zaxbys and canceled immediately after literally 2seconds . Uber eats charged me $20 for a freaking cancellation fee because they claim the merchant made the order and they had to reimburse them. I called the restaurant and my order had not been made and they said it showed where I was refunded but I wasn’t . Uber eats is a scam claiming it was in the fine print . Never again will I get anything from uber eats or uber period!!!!!!! I’m furious”

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Posted 11 months ago

“This is the worst company to deal with. I ordered wine and snacks for my mother in NY. I live in NC. The order was picked up and when the driver got to my mother's house he would not accept her ID for the order. He said he needed my ID. I'm in NC so that was not possible. The order was canceled by Uber and I was charged a $25 restocking fee by Uber. Uber customer service is useless! I will only use Door Dash in the future.”

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Posted 11 months ago

“Beware! Nobody likes forced tipping on apps tips are based on good service time frame and fast and hot so we tip at the door”

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Posted 11 months ago

“I ordered food half was delivered . I went through the help option given a credit. I went to reorder credit did not cover the cost to reorder. Went through help again they told me no they would not cover the cost of their mistake. Asked to speak to a supervisor they disconnected the chat tried three more times same reply. How is it appropriate to profit when the driver doesn’t check the order to see if it’s all there.I did not ask for any credit above the cost to reorder simply wanted my food they continued to pass me rep to rep . All the reps kept asking if I was satisfied . When I would say no they disconnected chat. Save your self the hassle if they mess up your order it wont be fixed .”

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Posted 11 months ago

“Worst delivery service on the planet. My last three orders showed up with no beverage. The last driver admitted he forgot the Pepsi and promised to return in five minutes. Never returned. Uber says they will give you a credit but it's never for the actual amount of the item. Never use Uber eats.”

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Posted 11 months ago

“Food came 1.5 hours after ordering. Came soggy and melted. Had to throw 1/2 my order away. Tried to contact customer service, got the run around, didn't feel like they heard or helped me with my frustrations. Won't ever use again!”

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Posted 11 months ago

“No cheese on my chicken and no apple pies delivered. We paid $50 and I would expect a correct order.”

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Posted 11 months ago

“After being a driver for UberEats Ive come to understand that the only concern the company has is for their behalf. Example, I myself was put into a situation that was uncomfortable. I made a delivery to the customers residence but did not take the food to the door due to hostile messages I received from that customer. I decided to leave it on the hood of the vehicle while on the phone with support who instructed me to do as such. After i confirmed what actions I took, support decided to cancel the order all together & not process my earnings. If this isn't the first time I took orders, delivered them & not get full base pay due to whatever reasoning they have at that time. At least we still have doordash who has a better support team, better compensation, & way better understanding of certain situations that unfortunately occurs while delivering for them.”

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Posted 11 months ago

“Uber eats is a bunch of cheats. They are overcharging. I order food worth cad 19.20 and they charged me 30 20. When I challenged them they refuse to accept. The merchant was paid 16.99. Please always check you cards on what they have charged you against the invoice by the merchant.”

UberEATS 1 star review on 16th August 2025

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Posted 11 months ago

“Fraudulent. Scam. Steals your money.”

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Posted 11 months ago

“I pray something horrible happens to the greedy, soulless CEO of this absolutely garbage app. You should only continue using this app if you like being robbed. Your food will be either delivered 2 hours after you ordered, not delivered at all, or it won’t even be what you ordered. You won’t be refunded btw, because this garbage company refuses to spend a cent on real customer service (you’ll be arguing with their useless & incompetent AI chatbots only), and this garbage company which makes millions and millions of dollars refuses to even give $20 refunds. I’m praying that another Luigi gets the CEO. Tip for everyone who has been robbed by UE: file a chargeback with your bank :) don’t let them get away with this nonsense.”

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Posted 11 months ago

“The food was soggy and disgusting. The wrap was all broken and ripped apart because it was soggy. I’m absolutely disgusted at the service provided and the miss leading information provided from customer service at el jannah. I ordered at 9:45am I paid to be prioritied and then Eljannah cancelled my order at the time of estimated delivery time. I placed a new order and I also called customer service el jannah. The man told me that it got cancelled and I will still get charged. I will need to talk to uber about this. I was trying to tell him u can’t because they tell me I need to contact eljannah. He kept on repeating himself instead of listening to what I was saying. He disrespectfully hung up on me. It’s now 11:11 and I still haven’t received my Delivery. I haven’t just paid double for this order, I also just found out that the delivery driver has another stop before mine which means my food will come soggy. The customer service is horrific and I would like a full refund. I put a complain to eljannah they advised me again to contact uber customer support and haven’t heard back from anyone.”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews