UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,441 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Missing items from my order and this company refuses to refund the money for the missing items absolutely crazy! I will never use the delivery service again my drinks were also left on my porch sideways spilling everywhere.”

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Posted 6 months ago

“Absolutely horrific. My pizza was made five minutes from my house yet it arrived stone cold sober, all floppy and soggy and wet. Obviously these guys drive around and around to 1,000,000 other places before they get to my place. I will never use Uber Eats again.”

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Posted 6 months ago

“I had an extremely disappointing and concerning experience with Uber Eats. My recent order arrived with open food boxes and missing items—it was clear that the delivery driver tampered with the food. I immediately reported the issue with photos, but was told I wasn’t eligible for a refund. That response is beyond frustrating. This is not about the money—this is about safety and trust. What if something harmful had been added to the food? What if my family got sick? The fact that Uber Eats allows this to happen, and then refuses to address it seriously, is completely unacceptable. I expect Uber Eats to ban this driver, properly investigate the incident, and take steps to protect customers in the future. Until then, I will no longer be using this platform. Disappointed and concerned. #UberEats #FoodSafety #CustomerExperience #TamperedFood #DoBetter”

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Posted 6 months ago

“STOP PARKING IN DRIVEWAYS THAT YOU ARE NOT DELIVERING FOOD AT!”

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Posted 6 months ago

“The fees are increasing, but the benefits offered with the Uber One account have diminished. When I originally signed up, I received 40% off and various other incentives. It's disappointing not to receive many perks despite using the app frequently.”

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Posted 6 months ago

“Wait based in order on Friday. May 30th at a restaurant in Florence Kentucky, we never received our order, but got charged.The full amount I tried to email someone with help and the response I got was it was the restaurant's fault. This is an awful service. It should never be used by anyone.”

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Posted 6 months ago

“Terrible. Totally scammed me.”

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Posted 6 months ago

“Promised me a $10 discount. Never got it. Uber eats sucks! Will never use them again!”

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Posted 6 months ago

“They suck!!!”

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Posted 6 months ago

“I order from Uber and got no sauce which I paid. Customer agent said no refund.”

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Posted 6 months ago

“I placed an order for a shop vac to be delivered.They advertised a low price, I assumed they would show delivery fee before charging my card.They Charged my card for almost 30 dollars more then told me the fee..I called to cancel they delayed the cancelations so they could still charge a fee..”

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Posted 6 months ago

“When I placed an order, the app failed to show a clear breakdown of the cost before confirming. Within less than a minute of realizing the issue, I tried to cancel the order. Shockingly, the app didn’t warn me that I would be charged the full amount or ask for confirmation before finalizing the cancellation. I was then hit with an $80 charge for an order that I never actually received. My experience with customer service was awful. Instead of addressing my concerns or offering any kind of resolution, the interaction left me feeling dismissed and undervalued as a customer. This lack of transparency and poor handling of customer issues is unacceptable for a company of Uber’s size and reputation. As a result, I’ve deleted the app and plan to share my negative experience with others to warn them about these unfair practices. I hope Uber takes these issues seriously and makes significant improvements to its user experience and customer service in the future. Until then, I will be avoiding their services entirely.”

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Posted 6 months ago

“The worst intermediary ever!”

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Posted 6 months ago

“I ordered a pizza through Uber Eats, and I honestly don’t know what’s worse, Uber Eats’ customer support or Papa Johns’ terrible service and professionalism. After over an hour of waiting, my partner and I still haven’t received our food, nor any response from either Papa Johns or Uber eats. It’s absolutely unacceptable and I would never recommend any hard working individuals to spend their money on an unreliable app like Uber Eats. Or on a disappointing and terrible restaurant like Papa Johns.”

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Posted 6 months ago

“Uber Eats are a disgrace, they refuse to refund you when food is missing from your delivery!!! They continually tell you “this order isn’t eligible for a refund” but will not explain why this is the case. Their associates just give you the same template’s response continuously until you can’t bear it anymore. Surely what they do is not legal, I for one will never ever order from them again, I would highly recommend using another food delivery service.”

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Posted 6 months ago

“I placed an order at Instacart and UberEATS delivered it Driver was wonderful. The food was cold and burnt. Customer service didn't give me any help, said they don't help with food. So my recommendation is to go somewhere else to order your food.”

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Posted 6 months ago

“I think its unfair to downgrade a driver using customer ratings after an upgrade has been completed . A friend worked hard to earn gold within about 3hrs of being active over some days only do get downgraded back to green and 80point yesterday without any opportunity for proper feedback from driver . She even got subtle threat of deactivation of account today without highlighting what needs to be improved upon. That's not good for progress development .”

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Posted 6 months ago

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Posted 6 months ago

“Takes forever to get the food and sometimes they don’t even show up. Awful.”

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Posted 6 months ago

“I placed order and driver delivered to wrong house and it was no one to call. I had to write on website what happen. Received email saying they couldn’t see where it was deliver to wrong house so they couldn’t refund my money. I will never use Uber again bec that’s bad business as a consumer. The driver made the mistake and you’re goi g to tell me I can’t get a refund???”

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Posted 6 months ago

UberEATS is rated 1.1 based on 10,441 reviews