UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“The restaurant cancelled my order. Despite this I was still charged, not once but twice for it.”

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Posted 11 months ago

“Warning, do not use UberEATS Newport, South Wales. The order was never delivered, marked as 'delivered' on the app and showing photo of someone else's house. The contact on the app is difficult and pointless. No order and no money refunded. I am going to open a dispute in my bank.”

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Posted 11 months ago

“Y'all would be so much better of a company if y'all would just check the Driver's license and if they're legal here and if they can read-write and speak English. I am so tired of them not being able to find my place. I never get my food.It takes them an hour to go down the street to pick up food and get it to my place, because again they can't read a right or speak english.Y'all need to stop that b*******.And just hire americans who can read our f****** language, the national language is f***** english.Stop being such a liberal a** company.”

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Posted 11 months ago

“Worst customer service ever!!!! They keep sending me offers that they refuse to honor!!! Literally every other day!!! Use a different service!!! Won't even let you talk to a supervisor. Called 3 times”

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Posted 11 months ago

“Terrible service. As a customer over the years I literally rather go with doordash. Uber eats does not treat customers well. We spend our hard earned money and you guys give us a hard time to receive a credit or a refund for you guys screw up. Pairing our food with others for long periods of time just for the order to be screwed up. Ghetto service and very uncaring and unprofessional.”

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Posted 11 months ago

“NEVER AGAIN! My husband and I ordered breakfast from McDonald's and decided to try out Uber Eats for a change of pace to see if they were any good. We have been waiting for over an hour and we keep getting our order time getting ushed back further and further. My husband is about ready to call Uber Eats and we just got a notification that the driver just got to Whitehall McDonald's and that our driver had come all the way from Russell Road which is quite a ways from Rothbury where I live.”

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Posted 11 months ago

“I ordered Wendy's Chili and a baked potato via uber one and the chili was all liquid, missing the meat, beans, onion and cheese and the potato was all hard and Uber One refused to refund me. I was furious imagine digging into your food and nothing is there except for liquid and potato all hard. I asked to speak to a supervisor and was ignored. Never using them again! I was sick or I would have driven over to Wendy's and showed them what I got.”

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Posted 11 months ago

“Unbelievable that you get away with charging customers for orders that never get to their destination! Disgusting”

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Posted 11 months ago

“I paid just over $41 for a chicken bowl with onion rings tonight - I was looking forward to some hot crispy sweet potato fries and onion rings and freshly grilled and still warm chicken together with a bit of “feel good” salad. I live about 15 minutes by foot away from the restaurant but ordered Ubereats so I could get some extra work done. I ordered just before 7pm. The estimated time of delivery 7.15pm to 7.25pm. The order arrived at 7.40pm - onion rings were stone cold, sweet potato fries were stone cold, grilled chicken was cold and salad was soggy. I was tracking the Uber rider, they remained stationery for at least 10minutes….and the Di Rey timeframe just pushed out further and further. So my meal was disgusting, thanks directly to Uber eats - and they take absolutely NO ACCOUNTABILITY!! Just unacceptable.”

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Posted 11 months ago

“Worst experience ever there was an error on order they refused to cancel double charged me people were rude never use this company ran by rude people who have no integrity Worst experience ever anywhere DO Not use this company”

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Posted 11 months ago

“As an Uber One member, I expected better service from Uber Eats. I placed an order, realized within 3 minutes I used the wrong payment method, and immediately asked to cancel. I was told nothing could be done, no manager was available, and I was left paying for a mistake that could have easily been resolved. Very disappointing for a paid membership service that promises priority support.”

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Posted 11 months ago

“Sometimes I don't get everything in my order and when I ask for a refund of the item they tell me the next day they need a picture. I took it previous day and they removed the the attachment icon so there is no way to give them a picture. Then they say this order is not eligible for a refund. They do this all the time. They should be shut down.”

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Posted 11 months ago

“The platform on uber eats imposes no restrictions on the prices that the merchants are allowed to set. When compared to Doordash or Grubhub, the prices on the itmes are aligned on these platforms for the same merchant. But Uber eats does no such thing. Really poor platform. On top of that, I tried raising the concern with their customer agent named Andre, but he offered no resolution or insights and ended the chat. Extremely poor customer service for a platform that charges you the most including service charges.”

UberEATS 1 star review on 24th August 2025

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Posted 11 months ago

“Order was cancelled 54 minutes before order was supposed to be delivered for a family function! Uber eats stated it was the merchants fault, they couldn’t fulfill the order. I called the returned directly and within 15 minutes it was fulfilled and $50. less than what was charged via Uber eats! Completely unacceptable!!!! Customer support chat was useless! Stated, at least you didn’t get charged for the order, not the point. Expecting a service that was provided! We also ordered the order on the 19th to be delivered on the 25th giving both Uber eats a heads up and the restaurant! What a waste of time! First time user and never again.”

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Posted 11 months ago

“Today, I used Uber Eats through my Instacart account to order some breakfast to be delivered. When our order arrived, I went outside to get it and could not find it so I looked at the front door camera feed. The Uber driver brings the order, as seen on our front door camera, puts the food at the front door, took a photo of the order and walked away. Then within minutes, the same Uber driver walked back to our front door, picked the order up and walked away with the order. I then contact by phone Instacart and told a representative what had occurred. She advised me that I should talk to Uber Eats. I contact Uber Eats, the only way I found was by chat, and was told that since I ordered it on Instacart that I should contact them (not in those exact words). I go onto Instacart phone App to check can I see what happened on there where I originated the order and took actions to refund my order and got a message that there was a photo showing it was delivered. Though this message happened, I was still able to follow more prompts to refund the food I ordered. My husband and I then decided to just order again direct from the same restaurant, go pick it up and investigate further about the Uber order before contacting authorities about this. Apparently, no one had picked up our order and the restaurant was nice enough to give us that order and our newly ordered food. SPECIAL NOTE: Uber Eats still charged us for the driver tip of more than $14 though they delivered nothing.”

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Posted 11 months ago

“Did not the delivery or money back thick it a scam”

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Posted 11 months ago

“Placed order with Uber Eats through instacart app. Over $217.00 taken instantly. 2 hours later 10 minutes before scheduled delivery i get a message order canceled. No explanation, no warning, just canceled. I called instacart they refuse to help and blame ubereats, I tried calling ubereats no one picking up. No customer service available. Dont use Insttacart or Uber eats, both are terrible companies.”

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Posted 11 months ago

“Bad customer service.”

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Posted 11 months ago

“Ordered a Wawa parfait through Uber Eats at 9:06 PM. It wasn’t delivered until 10:51 PM — almost 2 hours later — and arrived completely melted, unsafe to eat. I drove myself to Wawa and they confirmed this and replaced it, but Uber Eats refused a refund because I didn’t take a picture of the melted parfait before the store discarded the item. Uber Eats is more concerned with their policies over customer concerns and food safety issues”

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Posted 11 months ago

“Do not order uber eats for Moshi Moshi. The app chose the wrong address for me and I had to drive 11 miles to get my sushi order when there was one half a mile away.”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews