UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Wish I could give 0 stars. No customer support when my order hasn’t moved for over an hour. Still got charged”

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Posted 11 months ago

“Very shocking shops aren't even open when uber says they are will let u make an order tell u it's open till 2 but the shop shuts at 12”

UberEATS 1 star review on 7th August 2025

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Posted 11 months ago

“Stop using these guys. Placed two orders by mistake. Cancelled both orders within 30 seconds. place the third order for what we really wanted. They charged us for all three orders. They say it’s because the Restaurant had already accepted the order and when I explained that we Cancelled within 30 seconds and they confirmed that we did nothing they can do because the Restaurant excepted the order. If you make a mistake, you have less than 30 seconds to correct it. I deleted my app for both Uber eats and Uber. I believe if they continue with these ridiculous policies, people will stop using them.”

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Posted 11 months ago

“I mistakenly ordered the wrong things. I cancelled immediately but still get charged because they had already started preparing my food. 30 seconds..really? Will never order from them again!##@@”

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Posted 11 months ago

“Shocking customer service and drivers attitude”

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Posted 11 months ago

“The driver stole my food so i had no lunch”

UberEATS 1 star review on 6th August 2025

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Posted 11 months ago

“Tried this service, the driver dropped my food all over the driveway and left! It was spattered everywhere and I had to clean it up with a shovel. They said they voided the transaction and to wait but it’s been 3 months. I have been robbed.”

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Posted 11 months ago

“After waiting for my breakfast over an hour Uber cancelled it for no real reason but drivers are tied up. WTF that is your. business Uber and you need to be better than to wait over an hour to inform someone of a problem. You need a good kick for sorryness”

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Posted 11 months ago

“App and website wouldnt take food order. Called for support and was referred to app. It said click on food order and chat with an agent. Also, it said use the help section of app. What a joke. I tried using them this once. Deleted app from my phone. Used grubhub instead.”

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Posted 11 months ago

“I ordered boneless wings from Buffalo wild wings, and received none of the flavors I ordered and all bone in wings. When I complained, they told me that I didn’t meet the standards to get my money back and only gave me two dollars back… this is despicable and bad customer service.”

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Posted 11 months ago

“I placed an order that the restaurant was unable to fulfill, so I canceled the order after the driver called me and provided this as an option however, Uber would not refund me my funds which was over $16 when the restaurant couldn’t even fulfill the order. The answer from Uber was I should have called them first. I had been a customer with Uber eats for years and I will not be ever using the service again.”

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Posted 11 months ago

“Uber Eats Took My Money and Gave Me Excuses On August 4th, I placed a grocery order through Uber Eats. One of the items a 3-pack of hearts of romaine lettuce never arrived. That lettuce was for a salad we were supposed to have with dinner, so yeah, it mattered. We didn’t get the salad, and I didn’t get my $4.24 back. With how expensive groceries are these days, every dollar counts. So I reported the missing item through the app, followed every step I was supposed to. The agent in the chat, Santi, apologized and said they would review the order. But instead of actually helping, I was told that due to “system limitations,” they couldn’t give me a refund or credit. No effort to check with the driver. No attempt to make it right. Just a canned message and that was it. I asked to speak to someone else. I was told there was no one else. If I wanted to speak to a real person by phone, I had to follow certain steps. So I did. I called 1-833-275-2387, went through the prompts, only to be told that Uber no longer accepts calls at that number and to go back to the app. So let me get this straight. I paid for something I never got. I followed the proper process. I was told there’s no one else to speak to. I was sent in circles. And the final suggestion? Just leave a rating. Reading the other reviews—yeah, it’s a pattern. A lot of us are saying the same thing. This isn’t just one bad experience, it’s one of many. I’m adding my voice to the rest because we deserve better than this.”

UberEATS 1 star review on 5th August 2025

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Posted 11 months ago

“The driver delivered my shrimp dinner to another address. I called the company and because he said " delivered" they couldn't refund me my money. Said " company policy". I'm on 51St. He delivered to 51way. I will never ever use Uber eats again. RUN!”

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Posted 11 months ago

“If possible 0 star”

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Posted 11 months ago

“The driver picked up my $52 order and cancelled it and they refused to refund me my money or a credit. Straight garbage. Never again. Door dash it is!!! They said no refund due to my past orders being wrong and them having to issue refunds for missing items or wrong orders delivered like that’s my fault.”

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Posted 11 months ago

“Ordered food from Olive Garden and the uber driver stole it thank goodness Olive Garden took care of it let’s see what uber does”

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Posted 11 months ago

“Over priced. I got 25 dollars off and still paid what I would have if I went and hit it myself.. I don't understand why anyone would pay over 30 dollars for 1 person for food”

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Posted 11 months ago

“Driver picked up my order then 30 min later canceled my order after picking it up and never delivering. I’m out 50.00. I will never use you because of this. This is unacceptable. If could leave no stars I would.”

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Posted 11 months ago

“the delivery person dropped off another order first not even close to my house. the shake was melted and burger and fries cold. she was snippy when she handed me the order, all for 40.00.never using app again.”

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Posted 11 months ago

“I spent more than $60 on an order that went to the wrong address. The app should have picked up my geographical location but it didn’t. I called customer service and they said there was nothing they could do. Do not use this service use the delivery service from the restaurants instead. U”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,877 reviews