UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me siento estafada, hice una orden y por accidente la cancelé al.segundo de pagarla. La volvi hacer y ordené del mismo lugar y Uber Ests me cobró la orden cancelada en su totalidad, llamé, expliqué y primero me dijeron que el restaurant lo.habia cobrado y no ellos, luego llamo al.restaurante y ellos me explican q llame a Uber Eats porque son ellos quienes se quedan con el dinero, esto es una vil estafa.”

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Posted 11 months ago

“The worst help team. They treat customers badly and they don't try to solve them, they say they don't want to be rude and finish the chat. People should stop buying at these sites so that they value A little more to customers. The worst Uber Eats experience is the Support team”

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Posted 11 months ago

“I ordered food from this place called Aailia's AM/PM. I quickly realized something was added to my order I didn't want, and I also felt the wait time of 40 minutes was too long. I quickly canceled my order within 30 seconds, and yet I was still charged a cancellation fee of $29.43. When I complained to customer service, they acknowledged that my cancellation happened within a short time, but then explained that because the restaurant accepted my order, they could charge me. I found their reasoning for not compensating me for a refund ridiculous, as they kept saying it was unfair to the restaurant, yet they probably didn't even touch the food. But what also hit my mind is that a 30-dollar cancellation fee is absurd. I've never had this issue with Grubhub or DoorDash. Even when I've cancelled Uber before, the fee is at most 3 dollars. But all of a sudden, for a delivery app, it's more expensive than the product itself. Customer service was informative, but not helpful. Overall, their principles are flawed.”

UberEATS 1 star review on 29th July 2025

Helpful Report

Posted 11 months ago

“I tried to cancel and order within 30 seconds of ordering realizing it was going to the incorrect address and they charge me $40. I ordered 2 baked potato’s! That was more than the order!! So annoying”

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Posted 11 months ago

“It’s a ripoff. They advertise that with certain vendors you can BOGO but they charge you anyway. I called them right away but was told my receipt wouldn’t be available for a few business days. Then when I was able to review my receipt, I did get overcharged . Now they said there’s nothing they can do because I didn’t contact them in 48 hours!”

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Posted 11 months ago

“My dinner was $29.99. It was supposed to have guacamole. Restaurant forgot it. UberEATS basically said “Sorry”. And doesn’t qualify for refund. I didn’t want a refund but a $5.00 account credit would have been nice.”

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Posted 11 months ago

“I placed an order, the driver did not come in the car stated came on a scooter and the food was soggy and super cold! I sent in a complaint the next day because it was not siting well and the customer service rep was staring I only put in a complaint 48 hours later when I put it in on Saturday from Friday. They never take accountability and say they will talk to the driver which is bs as we have to pay the bill and eat cold soggy food. They blame the client not the service!”

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Posted 11 months ago

“I ordered a bacon cheeseburger, small fry, and a strawberry milkshake from uber eats at five guys on Lincoln Ave. in Matteson. When I viewed the Oder it only had the fries and milkshakes on it. I tried to amend the order, but I couldn’t. I tried to cancel order and they said couldn’t cancel because they had already start cooking, which was a lie because I cancelled immediately. After asking several times, they cancelled the order but charged me 16.83 because they said they had started the order? I guess that’s how you guys stay in business by manipulating your customers. Not good. No integrity!!”

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Posted 11 months ago

“DO NOT use Instacart Uber Eats!!! If your order is wrong, they will blame each other and then will keep your money with no food in hand. Called right after placing order and was told I had to cancel through delivery driver. Instead of cancelling it, driver unassigned himself. I am out 90 bucks with no resolution and both sides blame each other. Take my advice and do not use instacart or Uber Eats services through Instacart.”

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Posted 11 months ago

“I saw the Uber Eats robot delivering food in New York — and it was a very cool experience! It rolled smoothly down the sidewalk and stopped right at the customer’s door. It was fun to watch and felt like the future is finally here. A great idea for busy city life — fast, contactless, and just plain fun to see. Looking forward to trying it myself next time!”

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Posted 11 months ago

“Ordered food, in the system it said 10 minutes, that ended up being almost 100 minutes. Ordered a cancellation, directly after the driver arrived and started arguing with me why i cancelled. Never again.”

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Posted 11 months ago

“Will say it is refunding an item when it is missing (eg implying full price for meal item) but will instead offer only 2 uber dollars. Unethical company.”

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Posted 11 months ago

“The customer service is not helpful. They hang up on you without any resolution the driver replaced my items with items that I declined they forced me to take them I didn’t open a complaint. They don’t answer to my question. They don’t listen to my problem. They just come up with whatever they want to say.”

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Posted 11 months ago

“Charged when driver was incompetent when delivering food. I waited over an hour and then decided to cancel due to knowing the food would never come as j watched him drive around in circles even when sending directions and typing out my address, he couldnt get it right. I am disgusted that even then they do not want to listen. I want to know what are the policies in place for there staff that are clearly not able to produce there work. I paid for 2 meals and received nothing back and not even a meal. I will not be using there service again for Uber eats.”

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Posted 11 months ago

“If I could give 0 stars I would.”

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Posted 1 year ago

“They have terrible customer service.”

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Posted 1 year ago

“Horrible money hungry company. Very disappointed”

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Posted 1 year ago

“Food never came and they were unwilling to make it right”

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Posted 1 year ago

“I don’t like Ubereats at all. It will tell you that your food is expected at a certain time, then it won’t come for an hour or later. My food is always cold. I always end up starving waiting for it. Def not worth it. DoorDash is so much better and the service is way more reliable.”

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Posted 1 year ago

“I placed an order with Uber eats I canceled the order after noticing I had my work address on the order instead of my home address I went to cancel the order and they charged me almost a full order price for canceling telling me it was an inconvenience for the driver and the restaurant when only 2 minutes pass by the order is no way could have been made I will for one never order from this place I deleted their app I'm having my friends follow me as well I was a long time Uber user not no more I will move over to doordash there are a little bit more but they're probably worth it I'm sure they're more willing to work with a customer then ubereats is”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews