UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

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“Worse company ever !!! The reps are trash and are no help !”

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Posted 2 years ago

“No driver was picking up our order so I went for help through the app for a question about my order and it automatically canceled it without my confirmation. I asked the chat about the fee and it took it as cancel my order. I go through chat support and it tells me not to cancel my order in the future. I told them I didn’t cancel it, the stupid AI chat did. Then I finally find a number to call for support (not on their on their site, conveniently) and they told me next time call the number for help instead of chat. Like, then what the hell is chat support for? And then put a message to your customers to call and provide them a number. We aren’t mind readers. I deleted their app and using another service from now on.”

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Posted 2 years ago

“Uber Eats REFUSES to refund me for a Cheesecake Sundae that I DID NOT RECEIVE. After opening my order on 3/07/2024, I immediately called the Uber Eats delivery driver Randolph to ask where’s my Cheesecake Sundae. He told me that the staff at Rally’s told him it was in the sealed bag. It was NOT in the bag. I have made several chat sessions and phone calls to Uber Eats for resolution, and they refuse to refund the item I paid for but didn’t receive.”

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Posted 2 years ago

“Don't ever use Uber Eats!! Had an order STOLEN by a courier today and have been REFUSED a refund. Disgusting behaviour from the staff member concerned and appalling customer service following that. Even had a MANAGER for Uber Eats hang up on me because I said refusing a refund was unacceptable. This is theft - pure and simple!! 😡🤬”

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Posted 2 years ago

“Horrible. Had a delivery sent and included proper address and apartment number and delivery driver just left at front of a 200 unit complex. Called and never responded. Spoke with 3 agents. 2 placed me on hold and call was dropped. One looked up account and said no refund could be given (after trying yo contact driver several times). I even gave a 25% tip to driver. Horrible all around. Everyone please use another service and avoid these crooks!!!!”

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Posted 2 years ago

“Rubbish company”

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Posted 2 years ago

“Such a disappointment.. Ubereats used to be great and now they charge for everything. Also, I absolutely hate that they allow drivers to pick up more than one order this reduces the quality of the food and service. Sad thing is Ubereats makes so much money these reviews will never matter. Greed!”

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Posted 2 years ago

“I am a new user to u er eats and the deliver person brought me the wrong items. They refused to refund my money because they said I check some button on the app That I didn’t even know existed! I will NEVER NEVER use them again. I am the customer here and this is rediculous. Very unsatisfied customer!!”

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Posted 2 years ago

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Posted 2 years ago

“Terrible service. After 1 hour order was still in 'preparation'...to chat with an agent would take 20min. Calling Restaurant (another uber 'service') impossible, since mailbox was activated. Uber tries to cover as much cities as possible to collevt investors money, without being able to fullfill tge service they offer. A JOKE”

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Posted 2 years ago

“When I ordered the food I did not pay on purpose for a fast delivery because I would not be ready. We have a 24/7 concierge service nobody never came… Then when I called the driver said to me that “nobody was at the door” when he came!!! Shame on you bad and really incorrect service. Called even the assistance but they of course said that the driver was right…”

UberEATS 1 star review on 8th March 2024

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Posted 2 years ago

“They care only about money,don't have high expectations,that's the reality unfortunately.Driver”

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Posted 2 years ago

“I ordered 2 sandwiches and drinks from penn station and received 2 drinks from penn station and 1 sandwich and cookies from subway. When I called the driver he said he only had 1 delivery and it was mine. In his picture it is clearly a subway bag but the receipt clearly shows penn station. Screw JIMMY for lying but more importantly screw UBER EATS for the jacked up prices, the fact that i couldn't use my $25 gift card and the loss of money and the fact that I am still hungry. and my pepsi wasn't even pepsi😒🤷‍♂️”

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Posted 2 years ago

“1st time ordering and my last! Placed an order. Received a totally different order and they refuse to refund me. Will never order from this app again!”

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Posted 2 years ago

“Don’t deal with this unscrupulous company. They let someone use my debit card, charge $890, and won’t respond when I contact them. They keep sending me some canned email requesting the same information I already provided. They’re crooked.”

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Posted 2 years ago

“Driver arrived with incorrect order. I sent the order back and got charged a $25 fee for not accepting the WRONG ITEM”

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Posted 2 years ago

“I ordered yesterday from Wendy's and used Uber eats for the first time. My order came to like 85 bucks. On the Uber app it shows the driver as he is on his way. My driver was shown to be on a bike. I was surprised because the distance was so far. But I said to myself hey everyone needs a job right. So I wondered how he would carry my order plus get to my house in a reasonable time. I waited almost two hours. He arrived in a vehicle not a bike with half my order. They make you send a pin as soon as you receive your order so I sent pin before checking on order was all there. So I noticed half the order was missing. I called Wendy's and they told me the driver left half my order at restaurant. That they tried to stop him but he just left. So they tell me they are not responsible that Uber eats is responsible. So I call Uber eats tell them that I only received half my order , that the other half I did receive was cold and uneatable because it took almost two hours to get to me and that driver who was shown to be in a bike arrived in a vehicle. They said they would investigate the matter. Now almost 24 hrs later I still have not been given a refund for items I paid for and never received any have heard nothing on the matter. I am extremely angry that they think they can just basically steal my money and not rectify the situation what so ever. The crazy thing is I'm not someone who ever leaves reviews even if I don't get good service someplace. Wendy's straight up said driver left half my order at restaurant and if Uber was a reputable company they would be able to see how long it took to get to me and how sketchy this whole situation was. I warn anyone planning on using Uber eats to make sure your ok with the fact that this company is ok with stealing your money and not providing the service they advertise. I will never ever recommend or use Uber eats to anyone. I feel that I should have received a full refund for this situation but was only asking for a refund for items not received. The whole situation ruined my whole night and my son didn't get what he ordered. I had no car last night to go pick up left items either because it was being used by another family member. So all in all a day later I'm still mad but I guess this is acceptable to Uber eats and it seems seeing they got paid, driver got a great tip for taking two hours and 85 bucks later I got nothing but ripped off.”

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Posted 2 years ago

“I place an order with Burger King. It went through 4 drivers and each one turned down my order. Then on the last driver the order was cancel. They Uber eats don’t have a problem with taking your money. And then they tell you I have to wait 3 to 5 business day to get my money. Uber eats needs to recognize the problems with there drivers . And correct the situation ASAP”

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Posted 2 years ago

“Takes too long! Auromatic Add-ons waits add ten minutes to decide. Add option to opt out of add-ons.”

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Posted 2 years ago

“Terrible company. Deliveries are consistently delayed unless you opt for paying an additional fee for faster delivery. The estimated delivery time provided is always inaccurate, with orders arriving later than originally predicted. When lodging a complaint, they tend to offer nonsensical excuses and shift the blame onto the customer. Doordash is a far superior option. It is advisable to steer clear of this company. I cannot endorse it.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews