UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,781 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“My name is Jake I ordered stuff from iga and they had no stock left of some items I ordered and I paid $10 for hot cross buns but I wanted bulla icecream sandwich that is around $5.45 and $4.95 for the hot cross buns and $6.80 for the home brand diet lemonade I asked for 4 they had no lemonade or bulla icecream sandwich and uber still took the money and they say they can't do anything straight away I don't believe I just asking for $10 and even ask in for a voucher yet door dash will give you store credit if u don't get ur it or the door dasher that fails u after u gave them a tip but uber eats are very frustrating I will be using door dash now if they don't do anything about the money I will be getting rid of my uber eats account and sticking with Menulog or door dash”

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Posted 2 years ago

“I ordered my food, typed in my address & made dould sure my add was correct then I put in specific instructions to help the driver find my apt but the UberEats goes & translates my address & screwed it all up. Luckily the driver read my instructions & called me. She told me that UberEats app had been messing up all day long. I finally rec'd my food over an hour later & extremely cold. I will never order from UberEats again nor will I recommend them. I'm tellin ya, if you want to receive your food at all or on time DON’T order through UberEats!!! They're a joke!!!”

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Posted 2 years ago

“I ordered food since I'm in a semi truck, I switched the address to me, it sent it to another state, itried to cancel it by calling a number on Google, it said disconnected, by time I found a way to cancel they still charged me the full amount now I have to pay again for food. Don't use this service”

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Posted 2 years ago

“UberEATS needs to completely overhaul they way they do business. I placed an order for delivery in which one of their drivers accepted to only sit stagnant for 20+ minutes. On top of this when you try to talk with an agent they waste your time and tried to cancel my order when I changed it to pick up since their drivers are inept. If I could give them a ZERO and write the review I would but you have to give a rating. They need to seriously reconsider the way in which they do business or atleast let us rate the drivers so they can weed out the senseless people that accept the order only to cancel after holding the order hostage for 20+ minutes.”

UberEATS 1 star review on 12th March 2024

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Posted 2 years ago

“Always cold, always rude, the food is just open. My last order was upside down and the food was literally in the bag. Neve order from this app again. Customer service said while this violates their community standards. I still have to pay for it.”

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Posted 2 years ago

“My first time using the driver never dropped off food...never called...only good thing I was reimbursed...I will never use again or recommend.”

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Posted 2 years ago

“Total refusal to refund money for food that POISONED ME. These people almost killed my wife and I and literally treated us like scum. I'm filing a lawsuit who knows how long that will take I eat from the place all the time too so I refuse to believe the first time Uber eats brings it its food poisoning, etc. Anyways guys stay safe better off picking it up.”

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Posted 2 years ago

“This is the worst. The delivery people are always confused they deliver stuff late like why would you let anyone to deliver if they don't know how to follow a GPS.”

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Posted 2 years ago

“Customer service is horrible. They will mess up your order every time and if you ask for a refund or price adjustment they will not do so because they have done it before not taking in consideration that the messed up the orders before and that is why we are in that predicament”

UberEATS 1 star review on 11th March 2024

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Posted 2 years ago

“They never delivered the food. They wouldn't refund the money because, "Their system wouldn't let them". Worst customer service ever. I wonder how they are still in business.”

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Posted 2 years ago

“Several times delivery has taken longer one (1) hour plus and driver issues. As well as wrong or missing items. I spend over $500+ a month as I work from home. I have been charged 3 times for orders not received and they refuse to cancel. In all cases restaurants are less than 5 miles away. I would try the other delivery service”

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Posted 2 years ago

“The store did not give me GRAVY that I paid for & Uber eats said it was my fault they made a mistake and they wasn’t going to do anything about it !!! I didn’t even want a refund.. they blamed for something I had no control over! They’re inconsiderate and thieves !”

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Posted 2 years ago

“Poor customer service. Never received refund for damaged food. AVOID!!!”

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Posted 2 years ago

“I ordered me and my kids some breakfast delivery driver didn't bring are food a box of donuts what she had and I was told that there going to keep my money 35.00 do not do business with Uber eats they robbing ppl”

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Posted 2 years ago

“These ppl are horrible …..don’t use this inver eats stick to door dash ….Uber eats will deny you a refund even with evidence….I started getting wrong orders So much I had to delete my account because a man named ABISHEK DENIED MY REFUND ….I’ve lost so much money from Uber eats it’s unreal ….door dash is better”

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Posted 2 years ago

“Paid for expedited delivery (in 50 min tops). It’s been an hour and a half and I’m still waiting. Asked to cancel and for a refund, they told me they could cancel it but I’d have to pay the full charge. Lmao. First and last time”

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Posted 2 years ago

“Ordered little Caesars pizza with sauce and a brownie, received no sauce or brownie even though slip on box listed them, the pizza was burnt and barely warm”

UberEATS 1 star review on 10th March 2024

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Posted 2 years ago

“DO NOT WASTE YOUR TIME OR MONEY. My food was not delivered on time, it was not hot, and the app screwed up and charged my card twice for a tip. I messaged them over and over and they still haven’t refunded me. I will NEVER use them again.”

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Posted 2 years ago

“Horrible company. They don’t refund if the driver takes the food to the wrong location. They put several orders with yours so by the time they get to you your food is cold they don’t refund. And with all the bad reviews I hate I didn’t read them before making any orders through them. They hours to bring your food I can go on and on with all the terrible customer service and the way they handle business”

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Posted 2 years ago

“Estimated delivery went from 50 minutes to 2 hours! Still haven’t received order. Will never, ever order from Uber again! Ever!”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,781 reviews