UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

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“Uber driver speeding though parking lot. Ran over a cat and came going. Didn't even stop knowing people seen you do it. There's a special place for you I hope karma bites hard.”

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Posted 2 years ago

“I will NEVER order from Uber eats. Several times they have sent email stating we have discounts and then never gave the discounts. After we choose what we want to order. Beware - I will never do Uber eats or Uber again. It’s all Lyft for me and other services”

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Posted 2 years ago

“I cancelled the order and 4 days later the charge went through my credit card of $160. they refuse to refund my money. I am cancelling this app and going to DoorDash. I don’t recommend anybody using Uber Eats… biggest thieves ever!! Worst customer service experience ever!!”

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Posted 2 years ago

“Was charged service fee since i had to cancel my order due to item out of stock.”

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Posted 2 years ago

“Ordered food yesterday and the driver could not find my address so she decided to leave my food in the middle of the street and marked it as "delivered". See for yourself in the attachment. It's like a dead drop in a spy movie. Now Uber will not give me a refund because the driver "waited" too long, HAHA!”

UberEATS 1 star review on 14th March 2024

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Posted 2 years ago

“I did shop and pay with my own money because they was issue on my account it been 5 days Uber still did not rembourse my money every time they ask the receipt I submit 100 times already but still not received yet”

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Posted 2 years ago

“People coming in my office talking to me as I ordered food and realized as the order went through the address was wrong. IMMEDIATELY canceled the order but still paid 82% of the cost because "we only charged for the food because they already started your order". Definitely not as it was canceled in less than a minute. I should have just made time to leave and get my food instead of paying for what was ultimately the cost of 2 meals with nothing to show for it.”

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Posted 2 years ago

“We ordered Mcdonalds. About £20 ish. We waited for ages and yet driver was nowhere to be seen. We tried calling up multiple times and nothing. Then order said delivered when we gotten NOTHING. Called up and service was terrible. Extremely rude and no refund. Tried calling up again and got declined.”

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Posted 2 years ago

“I have never had an issue with Uber Eats until one of my recent orders. I cancelled the order and it says "cancelled". The restaurant had NOT made the food yet and Uber will NOT give my money back for my CACELLED order. I am deleting this app and switching to Skip The Dishes who I know would have returned my money as they have when food was not delivered to me. Much better customer care from Skip than Uber.”

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Posted 2 years ago

“I ordered a pizza from round table Pizza on 41st what started at 8:15 ended at 10 10: 20 p.m. with no pizza and a very disappointed family, the driver could not find my house I live off 17th avenue and live oak Santa Cruz right above capitola Road he kept telling me that I didn't know what I was talking about I've lived here 15 years I think I know what I was talking about this experience has left me not wanting to ever take the chance again I don't know if it was Google maps or what but if a customer is giving you directions and you are on the phone with them and you are telling them that they are wrong and they live in Aptos when they know where they live that is just ridiculous the fact that I did not get even a coupon from this experience with a family that was left hungry and very disappointed never again”

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Posted 2 years ago

“Exploitation engine of the world. Where are the regulators of the world!”

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Posted 2 years ago

“I have given this company so many chances that I can't keep track. I'm finally done with them. Most every time I order from them, the order arrives late and/or with items missing. When you try to call customer support they are never any help. It's sad how bad they have gotten and it's obvious that they don't care.”

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Posted 2 years ago

“Warning, don't order here!! I ordered a meal for 49 euros. The order was canceled but I didn't get my money back. It's nearly impossible to find out how to contact Uber Eats. I finally found a way to contact them but they don't respond. So basically they steal from you. It looks like a semi-criminal organisation.”

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Posted 2 years ago

“I placed an order, after a long wait I got a pop up message from the Uber eats app stating that I can pick up the order with the fee reduced. When I said I wanted to cancel the order because no driver was available. Uber eats allowed the cancellation and then told me I could not have my money back not even at a reduced fee because I cancelled an order, that had no driver and it should that the order was not even made yet after the long wait. It was still preparing.”

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Posted 2 years ago

“Uber eats has poor customer service they don’t like to give genuine hard working customers refunds or help them with orders they gave a 65 dollar order of mine to my neighbors with no pin and would not refund it tonight my driver told support I was missing items I call to say the driver missed items and they will not help me I will never use Uber eats again”

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Posted 2 years ago

“I ordered food from a local place close by my job and I saw the app and it says he was4 minutes away all of a sudden I see the screen disappear and that my food had been delivered and that is not true I contacted Uber eats and they told me to contact courier and he picked up and I asked where my food was he hung up and then I was not able to contact him anymore and Uber eats refused to give me my money back even though I ended up reordering from the same place right after”

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Posted 2 years ago

“My first and last try.I was charged for never delivered order!! Chat with an agent the same night who told me my situation should pass to his/her manager and she/he would put a note to callback me which never happened. Try to reach out another agent to day and both of them seems like robots and sent the default massage. They told me as it pass 48h from my order they can not do anything.I asked to talk to a manager and they just cut of the conversation. Never use this service with Uber again. keep yourself and your pocket far away as they are acting like a fake application service!!! Not worth it at all.useless!!”

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Posted 2 years ago

“I canceled my ridiculously expensive order and they charged me half of it immediately after ordering. These people are screwing us!!! No more of my business.”

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Posted 2 years ago

“My name is Jake I ordered stuff from iga and they had no stock left of some items I ordered and I paid $10 for hot cross buns but I wanted bulla icecream sandwich that is around $5.45 and $4.95 for the hot cross buns and $6.80 for the home brand diet lemonade I asked for 4 they had no lemonade or bulla icecream sandwich and uber still took the money and they say they can't do anything straight away I don't believe I just asking for $10 and even ask in for a voucher yet door dash will give you store credit if u don't get ur it or the door dasher that fails u after u gave them a tip but uber eats are very frustrating I will be using door dash now if they don't do anything about the money I will be getting rid of my uber eats account and sticking with Menulog or door dash”

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Posted 2 years ago

“I ordered my food, typed in my address & made dould sure my add was correct then I put in specific instructions to help the driver find my apt but the UberEats goes & translates my address & screwed it all up. Luckily the driver read my instructions & called me. She told me that UberEats app had been messing up all day long. I finally rec'd my food over an hour later & extremely cold. I will never order from UberEats again nor will I recommend them. I'm tellin ya, if you want to receive your food at all or on time DON’T order through UberEats!!! They're a joke!!!”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews