UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,778 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Something is always wrong or missing. Every order regardless of restaurant. Driver's never speak English so they can't help. I don't want a credit I want my lunch.”

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Posted 2 years ago

“I literally didn’t receive my food and customer service was extremely rude and did NOTHING. They hire incompetent people who can’t even deliver your food to the correct house then turn around and still make you pay for it?? Worst customer service.. Door Dash is way better!!!”

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Posted 2 years ago

“They refuse to refund you when you get shorted an item in your order”

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Posted 2 years ago

“Horrible customer service. Driver stole my order and never canceled so we waited 2 hrs for delivery. In the meantime the restaurant closed and we were stuck eating chips and salsa for the dinner. Horrible experience and this company takes no accountability.”

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Posted 2 years ago

“This is the most rediculous customer service in life!! Transfers my calls to 7 different departments. I NEED TO SPEAK TO A SUPERVISOR THATS ALL!!!!! No one is ever willing to help, I repeat my concern 7 times to 7 different ppl to 7 different departments!!! Working for Uber eats has been such a horrible experience when it comes to your untrained customer services reps! I have so many videos of how incompetent customer service is! Of how they don’t help their Uber eats drivers at all and how they have low knowledge and training! I’m highly upset of this on a daily!”

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Posted 2 years ago

“I was never told how much the total would be until after the order was placed. The wait time was about 30-45 min. which seemed a little excessive, but not a problem. About 30 minutes into the wait, I got a notification saying the order was delayed and it would be another hour. Nothing left to do but wait. After hours of waiting, the driver canceled my order. No explanation, just "order canceled." Then I received a 10% off coupon for my next order of $30 or more! Absolutely not! I won't be using Uber Eats again!”

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Posted 2 years ago

“Worst service ever. I will never order from this app again and they keep more than half of you’re money”

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Posted 2 years ago

“Horrible, incredible lack of attention I placed a large order of 500 USD (10,000 Pesos more or less). The delivery man couldn't find any product even though everything was there (my friend also bought me something at the same time and found everything...he didn't even find tomatoes, onions, olives, capers) this carrier didn't have any will to work properly just wanted to finish without following any of the item I asked, I explained to him that I also made the I asked for water because I was going to have surgery and for a month or more I won't be able to go out and he was trying to buy only 6 liters. It took 2 hours more than the estimated time as each single stuff he asked me a replace (my phone was ringing every minute....) and in the end he deleted the order because realized that didn't want to take everything I ordered. I contacted the support and they did not support me, they just said that they were very sorry but they did not block the deliver, they did not place a new order, they did not refund me anything for my time or my purchase and the money is still not in my account. Very unprofessional since they bought Cornershop, the quality went really down, there were issues also with Cornershop but at least their customer support help you or give you voucher and refund if the situation was unprofessional (never like today). I do not recommend at all ubereats better you delete your accounts and use other more professional apps. PS Update, I contacted them other 2 times. The second agent just closed the communication. The third one escalated to a manager whom didn't contact me yet.”

UberEATS 1 star review on 18th March 2024

Helpful Report

Posted 2 years ago

“I placed an order on 03/16/2024 at 10:50 pm order went through fine. Shortly after I was contacted by my driver saying the place was busy and he might run a little late. Soon after my driver contacted me again saying they gave my order to someone else that I needed to cancel and reorder. And then dropped the order with out stating the problem to Uber eats After that my order was giving to another driver out of nowhere I tried to contact them but never got a reply,at this point my order was over an hour past its delivery time. Now at this point they gave my order to another driver at that point I cancelled and was charged 25+ change for cancellation Ubers Eats customer service is complete trash you can only communicate with a robot and they never help me with my problem I never got my food and still was charged for forcing me to cancel my order!!!! F you! Uber Eats!!!!!”

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Posted 2 years ago

“Rubbish delivery process - I ordered food and it was an hour later than predicted! I was starving by that time. And I was told it would come earlier. Do NOT order from here, get a better delivery service!”

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Posted 2 years ago

“This company steals your money! First they overcharge for delivery fees. They always miss items from your order, always taking orders they could never make on time, food is always cold! I spoke to Cristina one of the supervisors and she said she could not help me because I’ve surpassed the use of refunds. How can I accept them charging me for food I’m not getting in my order! Blatantly stealing my money. It’s not my fault my orders are incomplete. She also told me there’s no one that can help you here I’m the highest here. How could a company this big have no one that can help an upset customer?”

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Posted 2 years ago

“YOU DONT WANT TO PAY FOR THINGS YOU DIDN'T RECEIVE. I LIKE THE CONVINCE OF ORDERING FOOD,BUT 90% OF THE TIME YOU DON'T GET WHAT YOU ORDER. I oder food from Uber eats and most of the time I don't receive all of my order or it's wrong. This is on a regular basis which is really frustratin lg and Uber will not do anything,but steal your money. I don't want to be apart of a company(Uber eats) who won't guarantee there services but will take your money. I'm done.”

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Posted 2 years ago

“Absolute garbage. After my order was delayed multiple times, it was cancelled and I wasn't notified. I reached out to customer service, who said someone would TRY to reach out to me in 6-12 hours. They reached out to me 6 DAYS later, and offered me absolutely nothing for my shoddy experience. No way to run a business. Never using them again - zero accountability.”

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Posted 2 years ago

“The map Uber uses has a street appear as if it doesn’t go through. The street has gone through since before I moved into my home in 2011. Sit the map is at least 13 years out of date… This causes drivers to go a long way around and my food to get cold. I won’t be paying for cold food anymore. DoorDash, Grub Hub, Favor, all the rest have an updated map and can manage to get me food that actually still tastes good.”

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Posted 2 years ago

“Made simple shopping order for the first time with Uber Eats. Everything was well expect for the missing 2 litre bottle of the fizzy. No big deal, I though and filed for refund for the item that wasn't delivered. Even attached the photo of the whole order. Uber Eats replied that since I claimed refunds before the won't refund me now. So apparently if you report missing or misplaced items with Uber Eats to get your money back, they will hold it against you afterwards and refuse to refund in future.”

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Posted 2 years ago

“My food did not come and I did not get a refund. I will never order from them again”

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Posted 2 years ago

“Iam Done with this stupid app it's the second time I have an issue with them and that they can't refund free 19.00 dollars for them 🤬”

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Posted 2 years ago

“Absolute worst customer service ever. they're all so rushed for time like it'sa ticking bomb. no one bothers to listen. Always closing the conversation chat before anything gets resolved. How can you have a consistent and timely repsonse time if you keep changing the damn customer service representative every 2 minutes? Can't believe a customer service platform like this exists in this day and age. PLEASE AVOID UBEREATS”

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Posted 2 years ago

“They have our monies so we cannot use it. They did not deliver what we paid for. They have ignored ALL correspondence. Even the CEO has not replied to either of the 2 emails. In short, they have taken monies under false pretences. Is this not fraud?”

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Posted 2 years ago

“Terrible!!!!!!”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,778 reviews