UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. After spending well over $1000 with them, they still treat me like a criminal. They never hold the restaurant or driver accountable but always make the customer feel like they are just out to order food and getting refunds. It's ridiculous. I work an overnight shift at a hospital and order for multiple people. If we missing items, like tonight when we only received fries and drinks for 3 10 piece wings combo. No wings. The uber eats driver even stated that's the only thing he was given. Uber eats support told me that it was no refund that could be given and I had to pay out of pocket to my coworkers. Ridiculous and this is the 4th time going through something like this.”

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Posted 2 years ago

“Uber eats charge a over priced amount and then put a hold in the same amount on your debit card.I will delete the app and never use them again.Now I have to wait days for money to be returned that I shouldn't have been charged”

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Posted 2 years ago

“i ordered off uber eats and the total was $77, for the same amount of food i ordered off skip the dishes and it was $55 (before tip etc)”

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Posted 2 years ago

“DO NOT WASTE YOURE MONEY DOORDASH IS WAY BETTER i Just ordered form dq and the lady that was delivering my food never dropped off my food at my address we was texting each other in the chat thing told her she was going the right way and all of a sudden it said my food was delivered witch was a lie I even walked around on the other side of my apartment complex to see if my food was at someone else’s house but noting she took off with my food for me and my pregnant wife”

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Posted 2 years ago

“Here you go. Another night of not eating because my food got dropped off at someone else’s house. Just not a good concept as your food comes cold anyway. My wife had surgery today and I am on crutches. Ordered at 7:30 at 9:30 found out it was at someone else’s house. My thoughts are just buy frozen food and heat it up because Uber eats comes cold anyway. I once had a pizza delivered and it was in the box sideways. The guy obviously had it in the seat and slammed the brakes. I told him as I was outside by his car and he just said sorry and sped off.”

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Posted 2 years ago

“I have had 3 separate issues with 3 orders and no help with Uber eats customer service support. Firstly they end there chat abruptly. Secondly the system is rig to rip you off. I made to orders with BoGo but I got 3 meals. Csr said I needed to add the 4 meal. I replied I didn’t need to add it for the first meal it automatically added 2 meals but the second order didn’t add the free item. I tried to chat with some a few mins after the order but they waiting until the meal came to my door to live chat. Now they said you got 1 bogo and I didn’t add the 4th meal so they can’t help me.”

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Posted 2 years ago

“Took 2 hours for my delivery - order time said 15-20 minutes. Driver says his car broke down. However we are only 5 minutes drive from the place and watching him in the tracker he traveled to the other side of the city 25 minutes away after collecting our food where he broke down. I sent several messages that were unanswered. Good was obv cold and stodgy on arrival and we were starving! Cookies were best before date of a month earlier! Finally got though to Uber eats and all they offered was a £10 refund which wasn’t even half the order!”

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Posted 2 years ago

“No way to add zero but that’s what I would have given. Ordered via KFC app and Uber eats were delivering. The order never arrived. I rang Uber eats and was told that they can see the driver arrived at the address and waited a reasonable time so they will not refund the order. I argued that the driver did not call me and did not leave the food but they told me there’s nothing they can do and will not refund. They then said the driver called me 4 times but he hadn’t, I was the one who tried to call the driver but his phone was unreachable. I asked if the driver took the food back and I could go and collect myself. They said they will not comment on that and I need to ring KFC myself and see what they say. So because the driver apparently arrived and waited a reasonable he’s entitled to the food I paid for? That’s awful and a fraud. What guarantee is there then that the driver won’t just take the food without even trying to deliver. I went to KFC and initially they said the driver took the food so they had done their bit and there’s nothing they could do. But another lady eventually packed us the order for which we were grateful even though some of the food we had ordered was no longer available. I would never use Uber eats personally as this has happened to me before but unfortunately KFC uses them. Avoid them at all costs!”

UberEATS 1 star review on 22nd March 2024

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Posted 2 years ago

“Absolutely fuming with Uber eats today ordered from hunslet McDonalds and received the complete wrong order this isn't the first time we've received wrong items but the complete wrong order 😞 and then to top it off won't refund or professionally sort themselves out if I could give tonights order a 0 stars I would. The cheek of the response as well stating that they won't refund because I've reported a few previous orders for missing items the order difference from tonight's was £27 as well my order was £45 and the one we received was £18. I'm absolutely disgusted with the customer service tonight they've since ignored me after I sent Evidence of the order including both receipts 😡😡😡”

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Posted 2 years ago

“PLACED AN ORDER TOOK 45 MINS TO BE DELIVERED...THE DRIVER TOOK ON TOO MANY ORDERS AND IT SHOWED UP ICE COLD AND I COULDN'T EAT IT. AND UBER EATS SAID OH WEEL CANT DO ANYTHING...i ORDER ALMOST EVERYDAY AND THE FOOD IS GREAT. 1ST TIME SOMETHING IS WRONG AND THEY COULD CARE LESS....WOW HORRIBLE CUSTOMER SERVICE...DOOR DASH HERE I COME”

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Posted 2 years ago

“Uber changed my deliver time for my lunch multiple times. Then when I cancelled because my lunch would arrive well after my lunch time was over Uber charged me for 75% of the value that I paid. There was no way to speak with a person. I WILL NOT USE THIS SERVICE AGAIN! This is terrible.”

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Posted 2 years ago

“I ordered food and it says it will take 25 minutes to deliver the food. It was a LIE. I waited almost an hour and 30 mins for my food. I tried to call them to cancel my order and they said they can’t refund my money because the delivery guy was on the way. Well i don’t like to eat cold azzz food. Never again!”

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Posted 2 years ago

“This is a warning to vulnerable future customers. If you order from a restaurant and the food turns out to be inconsumable, please be assured that Ubereats will not compensate you. All you will get from them is that they have contacted the restaurant to be cognizant of the way they prepare their meals. Hence you lose out - no food to show for your hard earned money. So think twice before you order from Ubereats.”

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Posted 2 years ago

“Horrible. Always forgetting items from my order. And then, even after confirming they screwed up with the receipt, they say everything is correct and tell me that my order is not eligible for refund...”

UberEATS 1 star review on 21st March 2024

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Posted 2 years ago

“Be very careful with these guys. Bunch of thieves and their customer service sucks!!! I haven’t seen a company more dishonest than them. Bunch of robbers and liars.”

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Posted 2 years ago

“This is twice now that this has happened; ordered bbq and only received three items out of the family meal and they didn’t refund me anything. Ordered again tonight from a different place and same results. Over $300.00 got from these two orders. I will not be using there services any longer.”

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Posted 2 years ago

“Don't work for them I've been a solid drive for three years. On time, no bad reviews, no stolen food.Uber fired me!! a customer reported they didn't receive their food. That was a complete lie My problem was I didn't take a picture.Just like that I was deactivated I recently switched to door dash and grubhub. They over charge they don't care about customer or drivers.”

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Posted 2 years ago

“Order auto cancelled. Reordered hour later and then delayed multiple times . Called Uber and they then cancelled again”

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Posted 2 years ago

“Absolutley the worst!! They do NOTHING TO HELP YOU AT ALL!!!! I've been given vouchers thru my company and UberEats has constantly denied them when trying to order for my family. All they say is theres nothing they can do about it and somene will be in contact within 48 hrs and then no one calls or fixes the issue. This has happened 4 times to me and every time they DO NOTHING. Not even issue a credit for the inconvenience of not allowing me to use the money placed on my vouchers. All they do is repeat themselves that they can't do anything. So I get screwed over and they get to hang up... Unreal!!!! The most frustrating thing ever. I'm canceling my account and moving over to door dash they are way better with customer service and will always help you with the issue at hand!! I hate UBEREATS!!!!!!!”

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Posted 2 years ago

“I paid 27 dollars for hotcakes when i ordered 6 more items. I only got 1 item and uber eats decided to blame the restaurant. Nothing was resolved. Im a stay at home mom who cant just go out so i order in a lot but they constantly screw me over w my food.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews