UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,449 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Terrible everything!! From the driver to customer service!! Never received my order. They claimed the driver tried to reach me...that's an absolute lie. I had my phone on me and was tracking the driver on my computer...no one tried contacting me. It was a cake being delivered to my husband's work for our anniversary. They wouldn't give me a refund. Couldn't spare to give me back my $25. I will never order from them again! Terrible!!! And why is it impossible to find a phone number to actually speak with a human?”

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Posted 5 months ago

“Overcharged for items claiming i modified the order differently that was stated in the app”

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Posted 5 months ago

“They refused to deliver my items from boots and haven’t refunded either. Boots sent a message that they have refunded my money to them. I will drag them further if I don’t receive my money this week.”

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Posted 5 months ago

“Never confirmed order and delivered to an address I haven’t lived at for 3 months. Then blamed it on me.”

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Posted 5 months ago

“For a multi Billion dollar company you would think they could budget for some better customer service instead of some chat call center in India where they don’t care about anyone apparently. All I wanted was a refund for food that was spoiled because the driver had my food in his possession for an hour and I was only 15 minutes from the pick up location. They gave me $7 off of my $45 order it didn’t even cover the tip lol. Uber is a joke I’ll try door dash next time but I won’t be using uber eats again. Avoid the hassle of dealing with customer service and just go pick up your own food before you order uber eats.”

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Posted 5 months ago

“So I made a order Yesterday evening and it was a special going on saying that if I order a particular item that I'll get extra one for free and I didn't receive my extra one and I'm very disappointed I didn't get a price adjustment or my money back from false advertisement I feel like I was being tricked into the purchase and unfairly treated and that was the reason for me ordering at that restaurant because of the special, Very disappointed I want a refund.”

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Posted 5 months ago

“Never got my food, even after messaging with the driver. Terrible costumer service from the driver and even worse from Uber Eats "support". In fact Im concerned that the refund promised will not actually happen since the refund confirmation email they claim I would get hasnt come through. Awful company.”

Helpful Report

Posted 5 months ago

“I’m deeply disappointed with the lack of customer service and loyalty I experienced with Uber Eats. I used the app for the first time to order groceries because I wasn’t feeling well. I ordered 7 items, including eggs and a pineapple. When the order arrived, the eggs were placed in the same bag as the pineapple — they broke in transit, and raw egg was all over the pineapple. I immediately tried to contact customer service through the app, but no one responded. By the time I was finally able to speak with someone the next day (while at work), I hadn’t had a chance to take a photo. I told the representative I would send one as soon as I got home. Once I sent the photo after work, I was told that only the eggs could be refunded — not the pineapple. I explained that raw egg had spilled all over the pineapple, which is clearly a food safety issue (cross-contamination), and that I couldn’t use it either. Instead of listening, the rep repeated the same message and then ended the chat. To make matters worse, when I contacted Target they told me they’ve been receiving a lot of similar complaints about orders through Uber Eats. Is this really how Uber trains its customer service team? To dismiss genuine concerns, ignore food safety issues, and end conversations abruptly? I’m not just upset about the few dollars — I’m upset about the complete lack of empathy, accountability, and understanding. I expected better.”

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Posted 5 months ago

“I ordered my meal but the store canceled the order and uber eats will not give a refund, they keep saying my card was not charged and that my bank is the problem, well my bank does not see a deposit whatsoever I tell them this and they still keep lying about my money.”

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Posted 5 months ago

“I've used Uber Eats for the last 5 years---but no more! They have NO support email--only an 800 number that I waited forever for before finally hanging up. Somehow, my address is wrong on my app and there's no way to change it. I tried by following their instructions for changing the address, but it didn't work. Now, i can't get anyone from Uber Eats to help me, simply because they have no easy way to contact them. No support chat. No support email. And forget about finding their phone number. I looked for 10 minutes online to get to it. They make it very difficult. This is a shoddy way to do business. I'll not be using them anymore and will switch to DoorDash.”

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Posted 5 months ago

“I've used Uber eats 4 times and all 4 times, my order was cancelled after 2 hours. Worst food app I've ever used!”

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Posted 5 months ago

“Requested a refund after never getting the coffee I ordered. Received the refund but they still gave the driver a tip and has not refunded to me. How can a driver be one minute and and never make the delivery but keep the tip. Seriously!”

Helpful Report

Posted 5 months ago

“You are punished for not paying extra for extradited delivery. There is no reason for a driver to pick up your order and then be sent on deliveries in 3 other towns first. Expect to get your order 40 minutes or more after the "latest arrival time" - This has consistently been my experience. Do yourself a favor and use another app.”

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Posted 5 months ago

“The worst experience. I literally waited over an hour and a half for my food and after i got a text finally from the driver saying he got the food they cancelled my order! Absolutely ridiculous. I should’ve been reimbursed plus extra for not having any other option after hours.”

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Posted 5 months ago

“I cancelled my order the same minute I requested it and they refused my refund because “they had already started it” but when I contacted the restaurant and spoke to the manager they confirmed they never started the order. I never received a refund but they took 33 dollars.”

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Posted 5 months ago

“The customer service level is absolutely abysmal. They just copy and paste the same response over and over again. Close the ticket saying there is an already open one, but that’s the only one there is. They just don’t want to deal with you. All they care about is your money and after that you are not interesting anymore.”

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Posted 5 months ago

“You need to add people back to customer service if my order is wrong I want it re delivered correctly not refunded”

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Posted 5 months ago

“Uber Eats keeps sending pick up drivers to my home, instead of the Cracker Barrel in Salisbury. I have an average of 10 drivers a week show up at my house looking for Cracker Barrel in Salisbury. It is 8.3 Mi away from my house. I live in a residential neighborhood. Nowhere near and eating establishment of any kind.”

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Posted 5 months ago

“Horrible customer service experience. Will NEVER order from them they charged me 82.00 for my order which was 62. They won’t refund me and they’re extremely slow!”

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Posted 5 months ago

“Worse Delivery Service! I used them twice on fairly large orders and both times those orders were messed up. The Support team was very unhelpful, I didn't get a refund on either of the orders.”

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Posted 5 months ago

UberEATS is rated 1.1 based on 10,449 reviews