UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,748 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,748 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Before starting the order there was an offer for four dollars off $25 order. I selected it and I placed the order. At checkout it automatically apply to $.49 credit for the delivery fee. I unselected it but it still won’t let me select the $4 Off. My purchase was $34+ dollars. Tried to call customer service and they won’t talk to you and tell you to go to their website. Very frustrating. Feels like a scam to me to offer the discount and then disable it”

UberEATS 2 star review on 28th August 2025

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Posted 7 months ago

“Would Give 0 if possible Ordered family food after loss of loved ones One. Driver called and said was lost Gave her subdivision of home Texted address, phone number of residence If had issues & google map pin location. 30 min later received msg. Order completed Got call from family 45 minutes later Never Delivered! I went & picked up food , drove 45 minutes & Delivered myself. Such an embarrassing & horrific experience. Co. Wanted to refund me & give me $5 credit What a joke !! Never Ever Use Uber Eats !!!!”

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Posted 7 months ago

“If I could give uber eats 1/2 of star I would !!! The drivers eat your food and cancel your order after you’ve been waiting almost an hour ! One driver tried to scam me !!! I’m not using their service anymore”

UberEATS 1 star review on 27th August 2025

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Posted 7 months ago

“Esta aplicacion es lo mas incompetente que existe ise un pedido a las 6.23 pm a las mismas 6.23 pm cancele el pedido i literalmente me cobraron mas de la mitad de el pedido solo por que tarde 20 segundos en cancelarla totalmente una estafa llame al soporte i al igual tampoco hicieron nada !! Como es pocible te cobren mas de 50% por cancelar una orden cuando ni siquiera la habían hecho??”

UberEATS 1 star review on 26th August 2025

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Posted 7 months ago

“New scam alert - driver picked up my food and was on her way to my house. She calls me and says the app was glitching on her end and needed the pin so she could see my address again. My fault for giving it to her but I thought she was being genuine. And I never got my food. And she wouldn’t answer anymore. Uber refuses to refund me so I ended up filing a police report. Imagine how much money Uber is losing paying drivers that don’t deliver food and on top of that they are getting free meals!”

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Posted 7 months ago

“Title: Terrible Uber Eats Experience – 2 Hours Late! Review: I ordered from Pizza Hut through Uber Eats and the delivery showed up 2 hours late. By the time it arrived, the food was cold and unappetizing. Support offered no real solution and just wasted my time. Totally unacceptable service. I won’t be trusting Uber Eats again unless they fix their delivery and customer service issues.”

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Posted 7 months ago

“Order got canceled by merchant but uber eats still charging me for it and keeping order status open. so many drivers went there to pick up order when nothing is available”

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Posted 7 months ago

“I am not a racist at all but what i am saying makes logical sense. The drivers that work for you should pass a generic language for the area they are working in. The fact that in a service industry there is a massive language barrier is the fault of you the corporation and you only care about numbers and money not the quality of service. That is one of the biggest problems you have is that language barrier which causes so many different issues including but not limited to wrong addresses and fighting with the drivers to explain they are at the wrong address.”

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Posted 7 months ago

“My order was cancelled by restaurant so no food delivery dead order. Went to the robotic chat line that ignored what you text and populated an automated response over and over. I had to go back in six times to confirm I would not be charged and the chat was and endless loop. Once I threatened to go to BBB social media and request corporate phone number that transferred to a live agent on chat that did not comprehend I did not cancel last minute the order is void due to restaurant decline. Same regurgitated text had to close chat and start over since they did not confirm my undeliverable order will be waived of charges. Hour on their lousy unresponsive chat-they want you to give up once you went seven rounds of open and closed chats I pleaded with last agent to read notes for she too regurgitated same copy and post text read my text and waived my order that was undeliverable. This message is for Uber. Do not treat your customers like this. Check how your staff responses to their chats and change your method of horrible and unresponsive customer service. Move to the direction of understanding the situation instead of routine and uncaring platitudes I deal with bad customer service all the time but this-was design to wear you out and not resolve or listen to customer complaints and concern”

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Posted 7 months ago

“The fact I placed am order at 12:37pm on Aug 26, 2025 @12:40pm on Aug 26, 2025 I cancelled it because it was no option to change the address. They charged a cancellation fee of $10.53 because they said the food was made. I have experience in the food industry no food Is made in 3 min... especially not pizza and the help was contacted said it's nothing they could do about it... I have 3 yrs old that food was for and now we got starve because they wnt give me the money back ... I will never use them again”

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Posted 7 months ago

“I ordered food from Tex’s over $100 the delivery guy by name Anthony gave the food to a random person took a picture with the food with the person and marked it as delivered. Meanwhile uber sent me a PIN to give to the delivery guy when i receive my food. Now i ask on what grounds will you give my food out without receiving the PIN mark it as delivered and uber refuses to refund me my money. I have sent pictures of the random person holding the food, my picture with my ID but still uber has refused to refund me my money or asked the delivery guy if he got the pin before delivering the food but uber said he can’t do anything about it. Does this mean delivery guys can just take your food to anyone without receiving the pin take a picture and mark it as delivered. This is shameful, i will delete the uber app and never use it again.”

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Posted 7 months ago

“The restaurant cancelled my order. Despite this I was still charged, not once but twice for it.”

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Posted 7 months ago

“Warning, do not use UberEATS Newport, South Wales. The order was never delivered, marked as 'delivered' on the app and showing photo of someone else's house. The contact on the app is difficult and pointless. No order and no money refunded. I am going to open a dispute in my bank.”

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Posted 7 months ago

“Y'all would be so much better of a company if y'all would just check the Driver's license and if they're legal here and if they can read-write and speak English. I am so tired of them not being able to find my place. I never get my food.It takes them an hour to go down the street to pick up food and get it to my place, because again they can't read a right or speak english.Y'all need to stop that b*******.And just hire americans who can read our f****** language, the national language is f***** english.Stop being such a liberal a** company.”

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Posted 7 months ago

“Worst customer service ever!!!! They keep sending me offers that they refuse to honor!!! Literally every other day!!! Use a different service!!! Won't even let you talk to a supervisor. Called 3 times”

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Posted 7 months ago

“Terrible service. As a customer over the years I literally rather go with doordash. Uber eats does not treat customers well. We spend our hard earned money and you guys give us a hard time to receive a credit or a refund for you guys screw up. Pairing our food with others for long periods of time just for the order to be screwed up. Ghetto service and very uncaring and unprofessional.”

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Posted 7 months ago

“NEVER AGAIN! My husband and I ordered breakfast from McDonald's and decided to try out Uber Eats for a change of pace to see if they were any good. We have been waiting for over an hour and we keep getting our order time getting ushed back further and further. My husband is about ready to call Uber Eats and we just got a notification that the driver just got to Whitehall McDonald's and that our driver had come all the way from Russell Road which is quite a ways from Rothbury where I live.”

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Posted 7 months ago

“I ordered Wendy's Chili and a baked potato via uber one and the chili was all liquid, missing the meat, beans, onion and cheese and the potato was all hard and Uber One refused to refund me. I was furious imagine digging into your food and nothing is there except for liquid and potato all hard. I asked to speak to a supervisor and was ignored. Never using them again! I was sick or I would have driven over to Wendy's and showed them what I got.”

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Posted 7 months ago

“Unbelievable that you get away with charging customers for orders that never get to their destination! Disgusting”

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Posted 7 months ago

“I paid just over $41 for a chicken bowl with onion rings tonight - I was looking forward to some hot crispy sweet potato fries and onion rings and freshly grilled and still warm chicken together with a bit of “feel good” salad. I live about 15 minutes by foot away from the restaurant but ordered Ubereats so I could get some extra work done. I ordered just before 7pm. The estimated time of delivery 7.15pm to 7.25pm. The order arrived at 7.40pm - onion rings were stone cold, sweet potato fries were stone cold, grilled chicken was cold and salad was soggy. I was tracking the Uber rider, they remained stationery for at least 10minutes….and the Di Rey timeframe just pushed out further and further. So my meal was disgusting, thanks directly to Uber eats - and they take absolutely NO ACCOUNTABILITY!! Just unacceptable.”

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Posted 7 months ago

UberEATS is rated 1.1 based on 10,748 reviews