UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,745 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,745 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual company Uber Eats is a joke. Every time I place an order there’s no way to know what store they are sending my order to and inevitably they send it to a store that is 20 minutes farther from where the closest location is to me. There is also no phone number for customer service on Uber Eats. There is no way when you order an Uber ride to see your driver and car ahead of time and inevitably I pick luxury and get a filthy car that’s filled with air fresheners that I’m allergic to and some nasty driver. There has to be a better way and there has to be a way when you’ve given somebody poor ratings that you don’t get sent the same driver or the same delivery person , you should be able ahead of time to say no and request another driver. The worst is when you order food and it comes to you cold because it’s the apps fault not the drivers fault because they sent it to a restaurant several miles further from where you live than the closest restaurant. Looking for a better company”

Helpful Report

Posted 6 months ago

“We ordered food, never arrived, tried to contact driver, ignored, routed to three different drivers, still not delivered and UberEats refuses to refund money!”

Helpful Report

Posted 7 months ago

“order placed but got cancelled by uber eats. I did not receive any notification about this. will not order again from uber eats.”

Helpful Report

Posted 7 months ago

“First time ever I use them and they failed to deliver, driver phoned me and could hardly manage a word of English , he already had the address, but said he couldn’t find me , so while he hung on the phone i stood like a fool at the bottom of my drive, but the driver still couldn’t find me, he cut me off after 10 mins and dumped the order on another drive somewhere,then cancelled the order blaming me. What load of Uber scammers.”

Helpful Report

Posted 7 months ago

“I ordered Popeyes through Uber Eats and made a same day complaint. They told me my issue was resolved but never replaced my money as promised. When I contacted Uber eats again, they told me 48 hours had passed and it was too late. They are dirty theives and I cannot wait until Trump takes care of them all”

Helpful Report

Posted 7 months ago

“Uber charged my card for an order never ordered then returned that same order to the store charging me an additional 25.00 restocking fee. WHAT A BUNCH OF SCAMMERS YOU JUSY LOST ME AS A CUSTOMER FOR GOOD HOPE YOU GO BANKRUPT”

UberEATS 1 star review on 2nd September 2025

Helpful Report

Posted 7 months ago

“I placed a delivery order and a burger was missing when it got delivered. It's impossible to get this resolved. I tried the virtual assistant in the app but it kept crashing. I rang the restaurant and they gave me the number of an Uber support line. I rang that line and they said they couldn't help me and I'd have to ring McDonalds. I rang McDonalds back and was told I would have to drive to the restaurant to collect the burger which I'd paid for the delivery of. They then gave me another number of head office. I rang that and they said I'd have to ring a different Uber number. I rang that and they said I have to go through their app. I went on that and they finally agreed to give me a refund. £2.97 refund for a missing £6.89 burger. When I queried that, they pasted some default text about it being McDonalds fault then refused to talk to me. Pathetic.”

Helpful Report

Posted 7 months ago

“made many order but always ither bits are misses or the whole order am deleting the app and wouldn't recommend anyone to use , used to be good but the past year had gone down hill massively”

Helpful Report

Posted 7 months ago

“Tried Uber Eats tonight since I had a coupon thru Instacart. It was horrible. Not the driver, Uber Eats. Impossible to deal with. Never again.”

Helpful Report

Posted 7 months ago

“I placed my first Uber Eats order tonight. It was 2 for 1 pizza order and was never delivered, even though Uber Eats continuously says it was delivered. I placed an order directly with Papa John’s after Uber Eats refused to acknowledge their error and rectify the issue. I called their “customer service” number and the recording told me to go to the website for resolution. That was a joke. Chatbots telling me again and again I was ineligible for a refund. The driver app took a pic of the delivery location and that was enough evidence for them. I will NEVER place another order with Uber eats and although I demanded a cancellation of my subscription, I’ve not received confirmation. Do NOT trust Uber Eats!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 months ago

“Our oder never arrived the driver delivered to wrong address we got a refund thru Uber eats however the driver needs to be disciplined for this kind of mishap and I would like u et eats to give me compensation even though I got a refund as that food was for my kids they had to go to bed hungry as it was too late to order again”

Helpful Report

Posted 7 months ago

“Would rate 0. I have diet restrictions. I ordered food worth 61 dollars and received someone else's order completely different from what I ordered. I recieved no customer support from Uber eats and received no return or refund. Apparently when I raised a complaint the order i received matched my order and there was nothing I could do. I will never use this stupid app again.”

Helpful Report

Posted 7 months ago

“My order never arrived. The driver marked it as delivered but took the food for themselves. This is absolutely unacceptable, dishonest, and unprofessional. Uber needs to take strict action against this driver.”

Helpful Report

Posted 7 months ago

“First attempt got stolen by the driver, and my credit card got charged! Second attempt at the same restaurant kept getting delayed, changing drivers, until it finally got cancelled 4 HOURS LATER!! DO NOT GET SUCKED IN BY THE $25 OFF COUPON!!!THE ABSOLUTE WORST!!”

Helpful Report

Posted 7 months ago

“Every single time I order, it is late or my order has to be cancelled!!!”

Helpful Report

Posted 7 months ago

“My friend placed a order and they lady was lazy an ate half my cake an uber eats wont give a refund or anything never using them again”

Helpful Report

Posted 7 months ago

“We ordered Uber eats tonight. The order arrives raw. I had the pleasure of several chats with somebody from Pakistan. Three phone calls later. I received three emails from Russia. When I called Uber regarding this, they hung up on me.”

Helpful Report

Posted 7 months ago

“Some unber shoppers dontcare about customers needs.Some of them steal yur items before delivering. How can you tick off that you picked up and cash out items and then upon arrival my order is missing items.Other times they dont search for items they just cross it off as unavailabe. Worst thing most times those are the items that are most essential.”

Helpful Report

Posted 7 months ago

“I didn’t order fraud with my fries, but Uber Eats served it anyway. I paid for my order, and somehow, they still “helped themselves” to more money afterward. Never thought I’d be paying extra for the privilege of waiting for cold fries.”

Helpful Report

Posted 7 months ago

“I order my son's pizza at pizza hut to be delivered by Uber eats and decided to get the big bundle paid for it. Added my tip. Waited and watched the app. It got picked up by Stacy at 4:11pm. Watch her little car on the app go everywhere. I tried messaging her and calling her thinking she was lost. She never answered me. Then I watched her car be at the same location for 30 minutes which was about 15 miles away from me. I called up pizza hut and she did pick up my pizza. Then on the app or showed merchel continue my delivery but he went to pizza hut and told them I was not home. I ended up getting hold of ubereats on the app to cancel. After all the tub around and everything it got canceled at 5:39. It was my first and last time trying to use ubereats. I should have known after seeing on Facebook, Instagram and toktok how bad experiences is really common with Ubereats.”

UberEATS 1 star review on 31st August 2025

Helpful Report

Posted 7 months ago

UberEATS is rated 1.1 based on 10,745 reviews