UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I have my cofee shop on UberEats for 8 months, Uber Eats never give me my payment, I call several times, never fixed”

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Posted 10 months ago

“Your driver Rasta stole our food from Buffalo Wild Wings!!! He should be ashamed of himself and he should get fired for giving my food to someone else, at least that’s his claim! Just so you know Rasta you stole from a widow and her young teenaged son!! Uber Eats should have credited my account but they are also robbers!!!”

UberEATS 1 star review on 23rd September 2025

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Posted 10 months ago

“Scam! Don't use Uber Eats! In our first order the driver went to another location. The estimated time for the food to arrive was 21 minutes. After 45 minutes waiting for the food the driver called to say he was in another location. We asked if he had our address, he confirmed he had it. We asked why he was there then. He didn't give an coherent answer. He yelled at me and hung the phone on me. And then: UBER CHARGED US FOR THE FOOD WE NEVER RECEIVED. IT WASN'T OUR FAULT IN ANY WAY. After loosing time sending them 3 emails they sent 3 impersonal answers saying they didn't refund our money for the food we never received. Amazing! Worst service and experience ever. We will never order again Uber Eats. We are cancelling our account because is obvious Uber doesn't care about customers. And of course we are taking legal action against them because you can't cheat people with such impunity.”

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Posted 10 months ago

“Uber Eats is horrible and as far as I am concerned stole nearly $80 from me! The driver never delivered our family dinner and when I alerted the company, they said there is nothing they can do because their driver marked the order as delivered. They do t make drivers take photos to prove delivery. They just take their word. In that amount was a tip for this loser who never delivered my meal. Ugh! Do not ever use Uber Eats for your food delivery. They have the WORST customer service and don’t own their own mistakes. They are a corporate rip off! They take advantage of everyday citizens and don’t even care. I could not even get the name of a supervisor. Complete scam!”

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Posted 10 months ago

“Restaurants are always forgetting items paid for or hugely messing up expensive orders and over eats does NOTHING about it .. I've paid alot or money for orders missing so much and Uber Eats just says sorry .. I'm done using them .. you want to charge what you charge you better make sure that order is correct !! Over 10,000 reviews and a 1.1 rating .. tells you something doesn't it ??”

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Posted 10 months ago

“Orrible servicio James lo bolvere a usar los driver muy groseros tardan una eternidad te entregan tu comida fria y con muy mal aspecto la cara grosera muy mal servicio si no quieren trabajar en esto no lo agan muy desilusionada de los choferes miy groseros no lo recomiendo.”

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Posted 10 months ago

“I ordered food for delivery from a restaurant 3 miles from my house. No fee was quoted but I saw total cost of $95. For the 3 meals in ordered including tip the Tamar was $60. That means uber was charging me $30. I tried to cancel writhing 5 minutes of ordering and Uber said I couldn’t.”

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Posted 10 months ago

“If I could leave less than one star I would. Our driver never made it to our address. He took a picture of our food on a retaining wall, not even in front of a building and then I received a message saying it was delivered. I was texting him the whole time telling him he was at the wrong place. He canceled our order and said that I was unreachable so we don’t qualify for a refund. Below is a picture of the message. They sent me sending me on a scavenger hunt for my own food.”

UberEATS 1 star review on 21st September 2025

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Posted 10 months ago

“Oh let’s see here. I placed an order through them and the product was never delivered. They did not have a signature, picture or any of the likes, in fact the merchant had called and said we are canceling the order. Why, they couldn’t find the address, wow really? Every other delivery person finds it. Now uber charged me and is now unwilling to give me my money back. They claim I didn’t call the same day (which I didn’t) who cares I never received the product. Uber you messed with the wrong guy.”

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Posted 10 months ago

“Every time I order I have to message the drivers and give them directions to my actual address. Because "Uber Eats" GPS is absolutely trash and sends the drivers to the wrong address Every time. I have complained to Uber Eats atleast 20 times and I always get the same response "I'm so sorry for the inconvenience this has caused you, I will make a note of this for you Sir..”

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Posted 10 months ago

“⭐☆☆☆☆ I had a very frustrating experience with Uber Eats. I placed an order and realized within two minutes that I needed to modify it. The app wouldn’t let me edit, so I called the restaurant directly — they confirmed they had not started preparing my food and advised me to contact Uber. Since I couldn’t reach Uber Eats quickly, I cancelled the order and planned to reorder. Despite this, Uber Eats still charged me and later claimed the restaurant had already started preparing the food, which was completely untrue. The restaurant themselves told me otherwise. It took Uber Eats over six hours to respond, only to deny my refund with a copy-paste explanation. This feels like dishonest business practice — keeping customers’ money for an order that was cancelled within minutes and never prepared. The lack of customer service, refusal to resolve the issue fairly, and the time it took to even get a reply make this a terrible experience. I will seriously reconsider using Uber Eats again and recommend others be cautious before trusting their cancellation and refund policies.”

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Posted 10 months ago

“Uber In general is the worst! Horrible service I never write reviews but they are simply the worst!!!!!”

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Posted 10 months ago

“Second time took hours and still didn't get our food. Trying to communicate with our driver was a mis. Had to text not call since he did not speak English. Ok but hours and buildings have numbers. Called uber and they said the driver did everything they could to gets our order. What! And on the app showing a picture where it was left. We don't know where it was. But clearly this driver needed help with directions and numbers. I am starving. Now have to go out and get dinner. Not very convenient at all. Frustrated, irritated and hungry. Not good. No photo no food to show.”

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Posted 10 months ago

“CONSISTENTLY SUCCESSFUL IN ASSET RECOVERY!”

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Posted 10 months ago

“It is a scam!”

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Posted 10 months ago

“Absolutely terrible. The fact that a customer is forced to determine a top amount before the order has even been picked up is ridiculous. Uber employs people that are barely legally employable. It is such a scam and they should be held to a higher standard than they currently are being held.”

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Posted 10 months ago

“I had an order for $13, gave a $4 tip and somehow Uber decides to take $22 total.”

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Posted 10 months ago

“Why does it take 90 minutes to pickup and deliver a pizza, thanks for a cold pizza dinner You Suck”

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Posted 10 months ago

“Delivery driver couldn’t be contacted because he couldn’t speak English. I was charged almost $60 for a small ice cream. He forgot 90% of the order and hung up every time I tried contacting him. When uber eats tried verifying what I was saying by contacting him, they couldn’t because he didn’t speak English so they didn’t refund me”

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Posted 10 months ago

“Absolutely HORRIBLE!!! I strongly recommend using ANY OTHER delivery service than UberEats. I understand orders can go wrong but they offer ZERO easy ways to correct it quickly. And gladly hold your funds even without the food you ordered having been delivered and hold you hostage by ONLY offering a credit and force you to be a future customer when all you want to do is DELETE the app.”

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Posted 10 months ago

UberEATS is rated 1.1 based on 10,877 reviews