UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,356 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,356 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my kids 2 cheese burgers and 2 smalls drinks. (And 9 chicken nuggets which did not arrive). Altogether with delivery which said in the app would cost £3.99!! Apon ringing McDonald’s the delivery driver had just arrived and the girl asked him would he throw up the chicken nuggets bearing in mind I live an 4 minute drive away. and he very rudely said NO! “Not my fault” So I emailed Uber eats and they give me a break down of my receipt. All these charges- added on that I was not aware off or told off while ordering: service fee = £0.82 Delivery fee = £6.66 Delivery fee tax = £1.33 Meal Fare = £6.96 Tax on service fee = £0.17 Tax on small order fee = -£0.17 Small Order Fee = £0.82 Total = £16.93 This is absolutely shocking considering there was things missing and for all those “fee’s” the driver could not bring up the missing chicken nuggets!! He was extremely rude! I will never use Uber eats again and will be deleting the app. Basically I paid £10 for delivery for the driver to not even bring me back up the item that was missing. This is very unprofessional and absolutely rediculous considering what I had just paid!”

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Posted 4 months ago

“Set up an account and ordered dinner for the me and the kids. Food arrived later than projected and was missing an item we paid extra for. Reached out to UberEats and they refuse to refund or credit me as they claim "After looking into this order and the information provided, it was determined that the delivery matches the order. Therefore this order can’t be refunded." The lack of customer service and care makes it difficult to trust them.”

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Posted 4 months ago

“I spent $68, 19 days ago at Denny's. I had many missing items, AND my food was undercooked AND stale! I REPORTED THIS IMMEDIATELY (same night) and MANY times afterwards to get my refund and or Uber eats credit but THEY SAID BE PATIENT while they investigate??? After two days of going back and forth they then and still say I am not eligible after 48 hours for a refund and next time reach out sooner!???? IM FURIOUS! NEVER AGAIN WILL I ORDER THROUGH UBER EATS I DONT RECOMMEND AT ALL!!!! .”

UberEATS 1 star review on 20th January 2025

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Posted 4 months ago

“We ordered a meal from a restaurant we liked. They missed the dinner sized salad. I immediately contacted them about the missing item. They agreed to remove the salad cost. The original bill was $76.89. Their adjusted bill was $74.32 after subtracting $13.57! What kind of math is this? When they charged my card (twice) $87.89 AND $11.00 tip that was charged twice! Customer service representative Crystal says they can't correct this because it's too late! I contacted them immediately! Not 48 hours later! I canceled my Uber Eats account and would caution anyone else from being taken advantage of! They are absolutely ripping people off and I hope other users get smart!”

UberEATS 1 star review on 19th January 2025

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Posted 4 months ago

“Client service is the worst! I had an order for which the delivery person did not deliver the order, did not show up to the point of delivery and did not reply to my messages and they're telling me it's not eligible for a refund because he said he waited for more than 8 minutes (don't know where??). Very unprofessional. I'm not using this app again.”

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Posted 4 months ago

“Horrible and terrible. They gave me somebody else’s order and when i told the customer service in the chat guess what, i will let you read yourself. Here are the screenshots. I am furious!!!”

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Posted 4 months ago

“Uber eats is literally the worst money grabbing all there is. They will not refund an order from TACO BELL that took approximately 20 mins or so. I order off the app more than I would like to admit but I ordered the same thing got beef and wait like 30 minutes for a partial refund. DOOR DASH. DON'T WASTE YOUR MONEY!!!!”

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Posted 4 months ago

“Terrible company to do business with, very unprofessional.”

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Posted 4 months ago

“I don’t even know where to start. Horrible company. Horrible customer service. Prices are crazy (even with the promotions which are BS). Orders get canceled or arrive late and cold and they don’t care. I have always used DoorDash. They make mistakes but they at least fix it. Uber eats does not.”

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Posted 4 months ago

“Wish I could rate lower than 1 star. Horrendous customer service.”

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Posted 4 months ago

“I have ordered food several times every time I order either my order is wrong shorted or not correct I will not order anymore”

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Posted 4 months ago

“Delivered it to the wrong address and they wouldn’t refund my tip! Unbelievable. The delivery confirmation picture even had a picture of another house. Will never use Uber Eats again.”

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Posted 4 months ago

“Terrible service, the driver asked me for the pin, never ever give the pin, they will never deliver the food if you give them the pin before you see the food. My driver left w the food and the money. HER NAME WAS TALIA”

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Posted 4 months ago

“Have Uber Money but they won’t let me use and always say to try another payment method have been talking with customer support for a week now and the only answer they give me is “ could you please explain to us the difficulty which you are facing with your order?” Every time I explain they just reply to hours later with the same reply I literally already told them that I don’t have any other way to explain because I have already explained multiple times with different wording but nothing, worst customer support ever, now I have Uber Money that I can’t use and they just keep sending me auto replies, seriously when is this going to end.”

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Posted 4 months ago

“be careful using Uber eats I got an order the other night of food. They didn’t deliver the sandwiches. They only delivered a few and when I told them they wouldn’t refund the missing sandwiches I’m done using Uber eats”

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Posted 4 months ago

“My daughter ordered food with Uber eats yesterday and the driver gave it to the wrong person and now Uber eats refuses to give her money back!!!!!! She needs her money!!!! And I will not make anymore purchases through your app again!!!!!!!!”

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Posted 4 months ago

“Uber eats is not good when they mess the orders up they don’t refund I had 4 wings and ordered 8 and they didn’t care”

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Posted 4 months ago

“My orders always wrong and on January 17 I ordered food for my birthday for me and my family and the order was totally wrong and I was only refunded part of my bill. Uber eats does not care about quality of customer satisfaction. They only tried to make money… never use Uber eats— voice is so much money on Uber eats service. I will never use it again and recommend that you cook your food or go out to the restaurant instead of using the service.”

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Posted 4 months ago

“Don’t use this App this is a worse service and unsafe. First time using and my order was hacked, some other person pick the food so I never received. Costumer services never responded and helped. So I recommend stay away from this Uber eats app you will avoid a bad experience.”

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Posted 4 months ago

“Your fees are OUTRAGEOUS ! Screw you seriously !”

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Posted 4 months ago

UberEATS is rated 1.1 based on 9,356 reviews