UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,791 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,791 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tonight is the 3rd time I have tried to order on unereats and my order got cancelled without any explanation. Terrible service!”

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Posted 2 years ago

“So my son ordered food today and the delivery driver dropped food off to a side rd where the street sign is he left it there for anyone to take!!!... he took a picture and said it was delivered!!!!! Like you have the door number mate it's not a corner of a street..... never got the food!!!!”

UberEATS 1 star review on 26th August 2023

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Posted 2 years ago

“THE WORST EXIGENCE ! WILL NOT USE THIS SERVICE AGAIN. CUSTOMER SERVICE CALLED ME AT 126 AM ?? REALLY. CHARGE FOR 5 ITEMS DELIVERY 3!”

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Posted 2 years ago

“UberEat Customer "service" is farce. I'm travelling, I order food; they are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways. Police station? Fire Department? Simply under a streetlight?”

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Posted 2 years ago

“Terrible customer service. I place two orders on two different days. I never received either one. I contacted customer service and they would not help. Now , I'm out $40.”

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Posted 2 years ago

“My grocery order was split between two drivers. I don’t know why- it wasn’t a large order. One driver delivered part of the order and the other one didn’t arrive. Instead I got messages from Uber claiming that the driver was trying to contact me (no phone calls or texts though). I called the driver number - no reply. I then received a call saying “I’m outside”!and when I asked where she was because I was standing in front of my property at the time the line went dead and my return phone call was not answered. I then got a message warning me that the driver may leave if I don’t meet her soon! I phoned customer service but because I didn’t have an outstanding order I couldn’t get past the automated system. The non-delivery must have been marked as delivered. Uber Eats should check the meaning of the word service before claiming to have a customer service team.”

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Posted 2 years ago

“I am not being allowed to use any UBER services . There is a message saying that I owe £31+ for a transaction in 2022 from a merchant I never use . I have tried to reason with the support team on email chat , without getting anywhere. I get a stock answer which isn’t relevant to my question. Absolute disgrace & I refuse to use UBER again & shall be telling all my friends & family about my experience.”

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Posted 2 years ago

“Terrible customer service. I wanted to order from a local chicken place, and typed in the name. Usually, it's the first one that pops up, so I didn't even question it (I don't have the logo memorized and the name wasn't clearly labelled so I just went with it). Turns out it's a nearly identical chicken place in the same shopping center (same menu items too) so I ordered without much thought, only to realize my mistake right after. I immediately tried to cancel, only to find out the ONLY way to cancel was to go through their chat. It ended up taking 20 minutes for a representative to answer me, only for them to blame me for not reading the address (if you use the app, you know the address is not up front and center on the ordering screen, you have to click more details to find it) and then told me they could cancel my food but still charge me the full price! I told them, then don't cancel it, because I'd rather pay and get the food at least! He was very rude, blaming, and had absolutely zero solutions or remorse when I explained how frustrating this system is. I will hesitate before using this app again - I'd rather go through the restaurant's own website.”

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Posted 2 years ago

“fraudulent activity is accepted by Uber. They are a terrible business.”

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Posted 2 years ago

“I ordered from a local Thai restaurant back on 1/11/23. The total of the order was over $60. The driver either stole the food (most likely) or purposely left it in front of our apartment building instead of bringing it to the door 20 steps up from them. We have an apartment complex with over a 1000 residents so leaving something on the main sidewalk instead of bringing it to the door could only be done on purpose. Called customer service sent the picture the driver took on the sidewalk on the parking lot. They said the driver did all they could to find the apt.They refused to refund so stole the money for food and the tip from me. BEWARE”

UberEATS 1 star review on 25th August 2023

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Posted 2 years ago

“The delivery driver delivered my take a way to someone else house.... I rang him through Uber eats he didn't answer left him 2 voicemails he never replied to them very ignorant really bad service totally unimpressed doesn't deserve the one star will never ever use a fast food delivery app again”

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Posted 2 years ago

“What kind of company “support staff” won’t assist you with 3 delivery people being late and won’t refund things like bad pickles (cause they’re soooo expensive) and make you get them out of the trash for a picture…Unprofessional Unacceptable Unbelievable “service” Customer Service is a Joke”

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Posted 2 years ago

“Customer service???? No they don't !!! totally disappointed with these guys have been a loyal and long time customer will no longer order from them”

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Posted 2 years ago

“The restaurant is delivery 25 mins late and Uber eats says they will charge me for this which is so wrong. Very bad service and customer support. I am going to delete this app permanently.”

UberEATS 1 star review on 24th August 2023

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Posted 2 years ago

“Very bad customer service. Undercooked food received and uber eats wouldn't do anything about it. All they said was leave a review for the restaurant. £50 lost! They are thief's”

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Posted 2 years ago

“They dont give refunds when store tells them too and they argue and cuse u for no reason and they delivery fee sucks and something always get charged more than what u spend”

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Posted 2 years ago

“The first time I had a complaint they fixed it. The second time the Driver put in the Pin saying they gave me my order they blamed it on Me, which wasn’t fair because the description of the house the driver gave wasn’t mines🤦🏽‍♀️ Uber Eats have drivers dropping people orders off anywhere & not be honest… So with that being said I’m out $30. Twice & deleting the App. & Using Door Dash for now on🅿️”

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Posted 2 years ago

“Uber Eats is fine. I’m good with that service. However - the grocery service I will never ever try again. Inexcusable. The highlights. 1. Waited 4 hours for the order to be canceled before the grocery store closed. 2. The driver never answered and the tracker had her set 30 miles away for hours. 3. Multiple Uber Help personnel assured me the order was being filled, the shopper didn’t arrive to the store until the fourth hour. 4. The majority of my order became substitutes. 5. After the driver blew through the late window time, I was given a $16 credit and was told someone was filling my order….then I waited 2.5 more hours for a non filled order. 5. After all the time and headache, I was still charged a delivery fee, after requesting my full refund - as nothing was delivered.”

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Posted 2 years ago

“I dont think ive ever ordered from them any not had atleast one item missing. How difficult is it to read a receipt and fill an order…”

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Posted 2 years ago

“Just to let everyone know how badly this company treats customers. My grocery delivery tonight was missing one item, a loaf of bread. Cost £1.60. Naturally I reported it to them and they simply refuse to refund the money. I've asked them about 4 times now in private messages to explain the reason and they won't. It's not the amount of money it's the principal involved. And all I get is cut and paste automated type of responses to my question. And no doubt they'll put another similar robot like response to this. And every one of their messages ends with the pathetic 'we appreciate your understanding'. Well I absolutely do not understand their decision and the matter was not resolved earlier. And they've still never told me exactly why I have not been given a refund. My item was not delivered and they've taken the payment for it. For something that they haven't delivered. That is theft. I tried to resolve this in private messages but they wouldn't do the right thing. So I have now cancelled my Uber One subscription and will never order from them again. So for the sake of refunding me £1.60 they've now lost my business for life. That's a pretty poor way to run a company. I would advise anyone thinking of ordering from Uber Eats to think again. There's a very good chance you won't get all your order and they'll take your money and not give you a refund. And treat you like you're nothing. Terrible customer service from an awful company. (Now let's wait for their cut and paste robot like response thanking me for my understanding).”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,791 reviews