UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive delivery fee is outrageous.”

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Posted 2 years ago

“They lie about singing up and give you $15.00 off on first time order. Once you sign up and try to place the order then promo doesn't work and customer service just make you fool by putting you in hold. SCAM!!!”

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Posted 2 years ago

“I really wanted to like this app. I even have the subscription since I use uber on a regular to travel to work. Both apps are getting worse by the minute . I am unable to get a refund/compensation on my uber eats orders when the driver or the restaurant messes up on my order. At times they didn't give what I ordered or my order is damaged due to something spilling. How am I not eligible to get some sort of compensation when it wasn't my fault ? This is a multi millionaire company who does not take this into consideration. Horrible business , horrible app, horrible customer service. Don't use this app you are better off using the other delivery apps or just calling the restaurant. Good luck to those who continue to use this app. I know I won't after 5 years”

UberEATS 1 star review on 27th December 2023

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Posted 2 years ago

“I use Uber daily but recently many items are missing, Uber refuses to refund my money after 2/3 of my recent order was missing.”

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Posted 2 years ago

“Ordered a McDonalds breakfast through Uber Eats. Food arrived on time but missing a Sausage & Egg McMuffin. Made Uber Eats aware and they say I have had too many credits in the past for similar scenarios. 1. That’s not true, 2. I understand some customers can abuse the refund policy 3. I will never use Uber Eats again as I was made out to be a liar and they have refused to reimburse me.”

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Posted 2 years ago

“HONESTLY UBER EATS IS GREAT BUT ITS SUPPORT CHAT IS PATHETIC... I keep getting told that a voucher I added from gift card was not working cause of this or that and after they told me this 3 times they say that the voucher only worked on uber taxi not uber eats... Even though on the giftcard it says for both... Unimaginably useless.”

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Posted 2 years ago

“Worst customer service, lying drivers, overpriced fees for "priority delivery" which means nothing because it gives them an hour to get your food to you even if the restaurant is 5 minutes away. Canceling my Uber One membership and uninstalling the app. Absolutely the worst.”

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Posted 2 years ago

“Today 12/26/2023, my kiddos and I ordered food through the app. My daughter in law used her account to order and my card. The time was set and the food never came. We checked the app and four more drivers were sent to pick up our food. My daughter and I went to McDonalds to see what was going on and they told us we had to call Uber Eats. We called three times and did a chat in the app. We explained to each person what happened. After explaining what happened and the multiple drivers, the person my daughter talked to cancelled the order and said we can’t have a refund. I called and one person accidentally hung up on me while I was on hold, and called back and left a voicemail while I was on the phone talking to another rep. I was on the phone with her for awhile and she also talked to my daughter as well. After my daughter talked to her and explained what happened, the rep hung up on my daughter. So the customer service sucks. The drivers that work for the company suck. They steal food and people don’t get their money back because of the incompetent drivers. That is not fair to the people that spend their hard earned money to feed their families. Thanks to Uber eats and the incompetent customer service, I am out $$ and a very ticked off mom”

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Posted 2 years ago

“Ubereats are CROOKS!!! MY ORDER NEVER ARRIVED AND THEY REFUSED TO GIVE ME A REFUND. I AM LITWRALLY FILING A PETITION IN SMALLS CLAIMS COURT AGAINST THESE CRIMINALS!!!”

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Posted 2 years ago

“Moshad Husain red Mazda left my sandwich outside the building while raining next to a TRASH CAN.I specifically wrote my suite number with specific instructions where our office is located, on top of that my job is literally 2minutes away from the restaurant I ordered. I also included a$5 tip to this asshole because I knew he had to walk kinda far from the parking lot. This is unacceptable customer service I will never use UBEREATS.”

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Posted 2 years ago

“Just deleted both uber and uber eats apps,ordered food yesterday merchant was taking long,so I cancelled because estimated aiming time kept going up,and they had to change drivers,because of how long the restaurant was taking,instead of refunding my money because its was taking long they kept my money and refuse to give it back,they are nothing but a bunch of opportunistic thieves and will NOT be using them again,customers be careful because this is what's happening, you can't cancel if the merchants are taking long,because according to customer service, they already accepted the order,so basically we have no rights.”

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Posted 2 years ago

“Uber eats customer support is Non existent. They should be reported to BBB for their false reporting and using generated responses. They don't care about customers and will automatically reject or refuse your request. They are a fraud company!”

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Posted 2 years ago

“Placed a 1 item order and the driver who decided to pick it up took his sweet ass time. Sat in his car for 30 minutes didn’t move. Then my phone popped up a message to review my tip to them. I never tip at the beginning, only when I receive my order. At the last minute he decided not to pick up my order and cancelled his pick up, I waited an hour already and now I’m with costumer service complaining about this driver they employ. Zero ethics or morals. Drivers name is Jashanpreet. Car: Honda Fit Plate # : VB611R You see this guy accept your order. Juts cancel it because you won’t get good or any service from this little POS.”

UberEATS 1 star review on 25th December 2023

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Posted 2 years ago

“Uber Eats in Santa Rosa Beach FL does not deserve a 1 star. I had to make a selection to leave a review. I spoke with 3 agents and was told they would not give me a refund. Their policy is to comment within 48 hours and mine was less than 24 hours. I provided a copy of the charge and they still would not give me a refund. I asked to speak with a manager and was ignored. I will be contacting my bank on 12/26 and filing a fraudulent charge.”

UberEATS 1 star review on 24th December 2023

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Posted 2 years ago

“Ubereats app did not apply 2 promotions, one was a 40% and the other one is a buy 1 get 1. During checkout the promotions was shown to be applied. When the receipt came both promotions was not applied, chat with the reps, the buy 1 get 1 was refunded however I was told too bad for the 40% even if it's a glitch and they closed chat. So be careful even if you applied your promotion they might not honor it.”

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Posted 2 years ago

“I moved to DoorDash a while ago. If you have an issue with your order, they will work with and make it right. Uber Eats penalizes you if you “complain “ about your food order. If a restaurant messes your order up more than once and you complain you are marked as a “serial complainer” and they refuse any type of assistance.”

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Posted 2 years ago

“I was denied my consumers right by Uber eats, secondly they don’t read their own rules they wrote on your app, it says customer to contact restaurant right away and I did and the restaurant guy lied by saying it’s only Uber who can cancel when I called Uber they completely disregarded my right and said I will get charged for it. Rubbish customer service.”

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Posted 2 years ago

“I placed an order through UberEats over an hour ago and because the restaurant was within 15 minutes at the most I’m expecting 30 minutes. Instead it was setup for 45 but the person was over an hour away making another delivery. And it’s been over an hour and the person is still 17 minutes away. Customer Service brushed me off and I’m brushing them off. There are too many delivery apps and ride services to deal with that mess. I ordered chicken and who the hell eats chicken after it’s been sitting for over an hour. They will be deleted pronto and I will spread the word on this awful company.”

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Posted 2 years ago

“I never got my order, I didn't get a refund either. The delivery time was changing at intervals, the app suddenlt said delivered, however, I didn't get any call. No food, no refund, terrible service.”

UberEATS 1 star review on 22nd December 2023

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Posted 2 years ago

“They’re the literal worst in the entire world. I disagreed with customer service vehemently and when I asked to escalate to a manager because I disagreed, they basically gave a hard no. Worst, ever,”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews