UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,781 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never got my order, I didn't get a refund either. The delivery time was changing at intervals, the app suddenlt said delivered, however, I didn't get any call. No food, no refund, terrible service.”

UberEATS 1 star review on 22nd December 2023

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Posted 2 years ago

“They’re the literal worst in the entire world. I disagreed with customer service vehemently and when I asked to escalate to a manager because I disagreed, they basically gave a hard no. Worst, ever,”

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Posted 2 years ago

“The worst customer service I've ever received. They took my money..I never received my food and they never refunded my money.”

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Posted 2 years ago

“Lifelong customer. Spent thousands and thousands on them over years. Uber One member for 2+ years. After sending me many promos, I decided to use one... They SNATCHED it away from me as I clicked "Place Order" and FORCED me to pay FULL price. Contacted immediately, on hold for over an hour. Told to wait. WEEKS later I'm told that due to technical issues they will close the ticket with absolutely NO help or solution. After I reached back out, I was lied to. Told that the promo did not apply to THAT restaurant. Except... I used the SAME promo at the SAME restaurant just THREE days prior. After THAT, he got back to me saying. "Yeah, you're right, I was misinformed"... Then proceeded to say Oh well, too bad. You get nothing. Our mistake is YOUR cost. Cancelled Uber One and will permanently boycott the company. They've devolved into a scam corporation with NO customer service.... They were not this way before COVID. If they ever reach back out and make it right, I'll go back to them and remove the bad review... In the meantime... I would remind people that they can dispute a charge through their credit card company and their bank.”

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Posted 2 years ago

“Terrible all way around . Y’all should delete also . I mistake in you will never get your money back”

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Posted 2 years ago

“my delivery driver recently drove away with my food while i was approaching the car and uber support never helps with anything, they give me promos just to tell me i can’t use them and operators are horrible”

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Posted 2 years ago

“My order disappeared, my money vanished. You can't chat through their website, you can't speak to them on the phone. You end up on social media for hours. They'll ask the same question over and over again because they don't read your messages, and in the end just say sorry we messed up, but tough.”

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Posted 2 years ago

“I'm a customer of every single day on Uber Eats I always get my order in person. Today the driver dropped the order. Somewhere else to a picture. Send it, to me I am still waiting for my food. Where I get normally. I didn't receive my food I called the Driver she said I dropped it somewhere in the front. I said that's not the spot Where you suppose to drop because there is lot of units here Can you go bring my food where it's supposed to come She hang up on me. I called customer service. I told them I didn't receive my food. They said they cannot refund me. I told them I don't want refund just called the driver Tell her to bring my food back. They hang up on me. Then I called again Next customer service picked up She said I am going to help Help me with everything, don't worry. She understood the situation she said wait 2 to5 minutes but After two minutes she hang up on me. Without saying anything. So I called again the next lady said. A supervisor will call with in 24 hour.. the worst customer service ever. I had in my life. It's Uber eat and from now on Uber list is not in my list. I am taking to somewhat else not uber eat not worth of our penny”

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Posted 2 years ago

“At all cost do not get this app and DO NOT CONNECT YOUR CARD. THEY WILL CHARGE YOU FOR B.S CHARGES THEN TELL YOU IT NEVER HAPPEN UNLESS YOU HAVE THE SCREEN SHOT AND EVEN THEN IT IS B.S.. I tell everyone I know not to use this app. Time after time they show me how TRASH THEY ARE”

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Posted 2 years ago

“We are the merchant given our customers service. Uber eats put it limits on the customer ordering for the adjustment. Worse update we ever received.”

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Posted 2 years ago

“Never ever use Uber eats !! They stole from me today well at lease there driver did I order from a Austin bq . The driver picked order never delivered order say he was on property I walked the property an text back and forth for 35 minutes timer even lapsed he never show while texting I was outside waiting in middle of conversation he say he can’t find gps and then put delivered. I call them they never try for me only conclusion no refund. I cancel there service immediately an I had just signed up two days ago”

UberEATS 1 star review on 20th December 2023

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Posted 2 years ago

“uber eats did not deliver the food to address and dumped it on a wall somewhere with the picture, no call no contact and no refund upon complaint. no idea where this is as its not at my address, 2 hrs wasted on these people and customer services was terrible. avoid at all costs”

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Posted 2 years ago

“Do not use Uber eats, order never arrived to the restaurant. Uber at fault, still charged me money. Chat bots give standard answers so they don’t have to pay.”

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Posted 2 years ago

“Never turned up and also took the money out of my bank. £22 is alot of money when you don't have it. I'm not very happy and won't be ordering from there again. And they won't even refund my money back.”

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Posted 2 years ago

“I ordered from a Mexican place through Uber Eats. But when I received the order it was only half the items. I called the restaurant immediately and they verified that the full order was sent out. So i tried calling the driver but received no response. Then i gave my feedback on uber eats who refunded my money. But this whole experience left a very bad taste in my mouth. Once i started looking online about Uber reviews i felt i made a huge mistake by ordering from this company. Looks like issues like this are common place. Just hoping i have done by job by warning others. Be careful when you order food from Uber.”

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Posted 2 years ago

“Uber Eats Canada scammed by changing restaurants category for racists reasons Shame on you 😕”

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Posted 2 years ago

“We ordered food and the UberEATS driver picked up our order…there was a long delay and the app showed the driver not moving, not leaving the restaurant. Shortly after the ETA had passed I get an alert that my order had been CANCELLED. I had to call the restaurant to figure out what happened. The workers told me the driver picked up our order and then got in the car and cancelled our order (the restaurant got the same cancel message). The worker said it’s happened to them 3 times by UberEATS drivers. The restaurant was willing to offer a free pizza and wings even though it was not their fault at all. When I finally got ahold of UberEATS customer service through the App (no doubt AI, not any kind of actual intelligent human) they told me they were willing to give a $10 credit. $10 for me having to order food from a different place and then go out and get it (much later than we expected or wanted to eat) because UberEATS cancelled out order. I called customer service and explained the whole situation, to a real human being this time, after quite a lengthy conversation they were unwilling to give any more than the $10 credit. This was the worst customer service experience I have ever had.”

UberEATS 1 star review on 19th December 2023

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Posted 2 years ago

“Uber Eats has extremely poor customer service. They mischarged me and never corrected it. The only way to contact them is through a chat feature. But the agents there are not able to help and have to pass on these cases to a specialized team who will contact the customer back by email with 6 to 12 hours. The problem is they never do. I have tried 4x and each time you have to explain the situation to each new agent. I tried this for a month before I gave up and deleted the app. I am going to stick with Skip the Dishes here on out. Uber Eats is trash.”

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Posted 2 years ago

“I’m never ordering again from Uber eats they never give you a refund last night I mistakenly ordered and less than 3 minutes later I canceled and asked for a refund and they said no that they started my order but it clearly stated it was received not prepared”

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Posted 2 years ago

“The order I made was cancelled by restaurant, and I had been called by them saying the Uber eats will refund me. The order I placed is about 4months ago, from that time every month I am sending my concerns to Uber eats. They were saying wait for 10days to get refund but till this date they didn't. And that's not the solution I am seeking as it's not my fault for cancellation. Also the customer service is the worst part in this. Every time after reporting a complaint,they start the conversation and ends the conversation without considering customers. WORLD'S NUMBER ONE FRAUD.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,781 reviews