Lifelong customer. Spent thousands and thousands on them over years. Uber One member for 2+ years. After sending me many promos, I decided to use one... They SNATCHED it away from me as I clicked "Place Order" and FORCED me to pay FULL price. Contacted immediately, on hold for over an hour. Told to wait. WEEKS later I'm told that due to technical issues they will close the ticket with absolutely NO help or solution. After I reached back out, I was lied to. Told that the promo did not apply to THAT restaurant. Except... I used the SAME promo at the SAME restaurant just THREE days prior. After THAT, he got back to me saying. "Yeah, you're right, I was misinformed"... Then proceeded to say Oh well, too bad. You get nothing. Our mistake is YOUR cost. Cancelled Uber One and will permanently boycott the company. They've devolved into a scam corporation with NO customer service.... They were not this way before COVID. If they ever reach back out and make it right, I'll go back to them and remove the bad review... In the meantime... I would remind people that they can dispute a charge through their credit card company and their bank.