“I ordered four of the tv magazine for my dad. The first one arrived one week late, the second one has not arrived. I have been trying to cancel the order for the magazines as I assume it’s not arriving on time because of the pandemic. But I have emailed three times and heard nothing.”
Hello, thank you for your feedback. I am very sorry have not yet dealt with your query. We have very high volumes of messages at the moment and are working with limited staff due to the current Covid 19 situation. I can confirm that we have sent 2 issues. I am sorry that they have either arrived late or not arrived. Last weeks editions were posted out 1st class to ensure our customers received them on time. I am going to send you a private email regarding the cancellation. Kind Regards Sarah Operations Manager
“Given 5 star for World of Warships although it soon will be no more. Probably the most readable warship magazine out there. Friendly, informative and good articles”
“In these difficult times when I am unable to see my grandchildren I was delighted to be able to send her this magazine which we usually share together. Thank you 😊”
“Never received goods - sent emails and no response and when phoned answerphone mailbox is full. Was subscription for mother on weekly basis and she never received one, Looking to recover money.”
Hello, thank you for your feedback. I am very sorry your query has not been dealt with sooner. Due to the current Covid 19 situation we are working with limited staff. Queries are usually replied to within 24 hours. However, we are experiencing very high volumes of messages at the moment. I am very sorry to hear that your mum has not yet received any of her magazines. I can confirm that we have posted 2 issues out so far. I am going to email you separately to confirm address etc and get this resolved for you. Kind Regards Sarah, Operations Manager
“Great service. The magazines arrived quickly. I am in France where codewords don't exist (even in French) so it was great finding this possibilty of buying them online.”
“Very impressed with prompt supply of the magazine of my choice - Leisure Painter
BUT why oh why is it the May edition? Surely its only April. I wanted the April edition but don't know how to get that from Unique magazines. . The ways of magazine printing are frankly a mystery to me.”
“I am very pleased with the service and efficiency of the company that handles the subscriptions.
I ordered this for my elderly Mother to get as she is self isolating at this difficult time of Covid 19 and she is so pleased to get this magazine as its our favourite one!!! Thank you so much for your work and dedication and giving me regular updates during this hard time. Stay safe !”
