“Took to long for mag to arrive still waiting on one arrivingno contact to tell me whem item is to arrive not very impressed could have bought these in store quicker”
Hello, thank you for your feedback. I can confirm you ordered 'next' issue of two magazines. As soon as they came on sale, which were different days they were posted first class to you the same day. I am sorry that you felt disappointed with our service. Kind Regards Sarah
Hello thank you for your feedback. I am very sorry we have not yet replied to your email. Due to the current Covid 19 situation we are working on very limited staff. We are trying our best and I apologise this has not been quicker. We have very high volumes of emails at the moment and high volumes of orders. I can confirm we have posted one issue as you mentioned. If we have stock of the subscription ordered it begins straight away. As you already have this issue I will extend the subscription by 1 issue to compensate for you and you will still have the full 12 issues to come. I hope you have no further issues with your subscription. However, if you do I aim to be back to normal customer service operations so you query will be dealt with much quicker. Kind Regards Sarah, Operations Manager
“A present for mum she's 80 and she loves her take a break it as saved her going out to the shops to buy it during this coronavirus, plus I also purchased the puzzle books so she as plenty to keep her mind occupied she is very happy so thank you unique magazines”
“Ordered my relax with art due to shop I normally get it from being closed due to lockdown. It arrived quickly, well packed and in excellent condition. Would use again thanks”
“I ordered five magazines only 3 have arrived. Payment still taken tried to get in contact understand it’s a difficult time but still no reply. Not sure about ordering again.”
Hello, thank you for your feedback. Please accept my apologies that your query has not been dealt with sooner. We are working with very limited staff during this time. I have checked your order and can see that only 3 magazines have been posted. I am very sorry that the other two 'next' issues you ordered did not activate. I will ensure they are posted out on Tuesday for you first class. They should be with you Wednesday or Thursday at the very latest. Kind Regards Sarah, Operations Manager
“So happy to be able to order this magazine for my mum , she suffers from Alzheimer's and due to lockdown we are not able to buy in shops..it was easy to order and I like the email reminder to renew it ...thank you very much for making my mum happy again”
“My mum is housebound at the moment and the tv is just about all she has. To have her favourite TV magazine delivered to her door every week is perfect. Thank you!”
“I’m really impressed with the speed of my order. I had expected it to be delivered the week after my order was placed. I was really pleased to see it drop through my letterbox within three days of ordering.”
