Hi, I am sorry to hear this. The next issue is due on the 11.03.2021. I do hope this is okay and If you do not wish to wait, please contact me via my personal email; ellie.purvis@uniquemagazines.co.uk I appreciate your patience. Thanks, Ellie :)
“Poor communication all round. Paid for the subscription in January but still have not received the magazine at the end of February, despite one email stating it was posted a week ago!”
Hi, Sorry to hear this. I can confirm this is dispatched by the publishers and it was due to begin with issue 204. This magazine should be with you by now and I apologise if it is not. I have dropped you a personal email to get this resolved and I apologise for any inconvenience caused. Thanks, Ellie :)
“Very poor service. I ordered Feb issue and was sent January issue instead. When I raised it my ticket was cancelled and I had to raise another one. 3 weeks later I received a response. Supposedly the mistake will be rectified but they are not responding to my follow up email. I will not be using Unique Magazines again.”
Hi, thank you for your review. I am terribly sorry for the time it look for us to respond to you. I can confirm that this has now been dealt with correctly and sincerely. If you have further feedback for us please do not hesitate to contact me jessica.austin@uniquemagazines.co.uk
Hi, I am extremely sorry to hear this. Your single issue was dispatched on the 20th of January 2021, using 1st class postage. This should have been with you in no more than 6 working days and so I would make the assumption that it had gotten lost in the post. I apologise and can confirm the full amount was refunded back into your account on the 4th of February 2021. Thanks, Ellie Purvis :)
Hi, we are currently experiencing delays with receiving Semana in unfortunately. Our suppliers have put this down to Brexit. Your subscription however, will begin with issue 4231 which is due on the 19th of March. I apologise for all inconvenience caused due to the delays. Kind regards - Jessica
Hi Catherine, thank you for your review. I can confirm that due to going via 1st class postage we have to charge that little bit extra. I apologise that this was an inconvenience. I can see that you purchased over 4 issues, I hope these have been received in good condition and in good time. If there is anything else we can help with, please do not hesitate to contact us - enquiries@uniquemagazines.co.uk
