“I was able to order the USA Vogue with Harry Styles with ease, even though it was sold out elsewhere. It came out in 18 Dec 20 and I received it on 20 Dec so I was extremely happy. 2nd time I’ve ordered from here (Beauty Papers with Harry Styles) and I’m extremely happy with the service.”
Hi, I am extremely sorry for the delay in response regarding this. Due to the expectational delays in the royal mail, we have been extremely busy in regards to queries and customer phone calls. We usually respond within 24 hours and I apologise that you experienced this. I can confirm this was refunded on the 22nd of December 2020. Thanks for your understanding in this matter. Thanks, Ellie Purvis :)
Hi, I can confirm this was refunded on the 22nd of December 2020 and I have responded to this in the other review which you posted. I apologise for all inconvenience this may have caused. Thanks, Ellie Purvis :)
“I appreciate how easy it was to order, and I also appreciate the prompt advice that there will be a delay in shipping due to COVID-19 restrictions. Looking forward to receiving my first issue once restrictions are lifted.”
“Difficult to comment as I have not received a magazine yet. Ordered on 21st November and it is now 21st December. Apart from the order confirmation, nothing to say when I will get my first magazine. I was hoping for the Christmas issue, but I think it’s a bit late for that one now. Updates on order status would be really helpful. Many thanks.”
Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link
https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)
“As I haven’t yet received a copy of Australia (I took out a 3 month sub) it’s a little tricky to rate the organisation - except I am disappointed nothing has arrived!”
Hi, I do apologise that you have not recieved an issue of this. I have sent you a personal email to resolve this as I am aware this magazine has a long wait time for the next issue. I appreciate your patience and look forward to hearing from you. Many Thanks, Ellie Purvis :)
“A brilliant way to send magazines to my grandchildren. I love that they remind me when my subscription is due to expire, I have the option to renew or update the magazine choice depending on what each child wants.”
Hi, I do apologise that you have experienced this. We have been looking into this title for a while. We have been informed that although this is still being published, it is not coming into the UK. We have tried hard to obtain this and I apologise if this has caused any major inconvenience, as I am aware it was a gift. I can confirm I have cancelled and refunded this into your account. Thanks for your patience and understanding. Kind Regards, Ellie Purvis :)
“I am the sender of the magazine, not the reader, but as such I am very satisfied. Having made a similar arrangement with another provider in previous times, I would have to say the contrast is noticeable. I appreciate very much being kept informed as to when each magazine is distributed and can therefore liaise with the person who is receiving it.
PS The recipient also likes the magazine. Keep up the good work!”
“The subscription service needs an upgrade - send a card to the recipient? Information on the exact date it will start? 2 basics that need looking at.”
Hi, In regards to a card for the recipient, this is something we offer. When you select buying as a gift and the confirmation email is sent, you can choose the option to design and print an e card. This is where you can give this card to the recipient to inform them you have purchased a gift on their behalf. You must check all junk and spam folders in your email for this confirmation. Furthermore, on our site we have a drop down menu for each subscription, to select when you would like this to begin. As you have selected start after Christmas, the first issue will be sent on the 31st of December 2020, as this is the first issue after Christmas. I hope this help's! Kind Regards, Ellie Purvis :)
“i ordered my magazine over a month ago, but i am not complaining. the service was brilliant! it is being shipped first class and should arrive within the next 1-2 days. every time i emailed them, i almost immediately had a response from them. great service :)”
“I have changed the delivery address of both magazines I ordered which seemed a difficult operation for such an easy task. Then after all of that you send it to the old address again!!! joe”
Hi, I apologise if this is the case. I have sent you a personal email to confirm your address and ensure this is correct on our system. Look forward to hearing from you! Kind Regards, Ellie Purvis :)
“I can't rate this as Im still hoping my planned "Surprise Christmas Present" will be delivered for Christmas! Disappointed, I had to reveal my surprise has taken the joy out of this gift. I had to check if she received the magazine, therefore Im very upset”
Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211 This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. Please note, you can always check with us to see if an issue has been dispatched before checking with the recipient. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)
Hi, The royal mail are experiencing major delays at the moment, due to the current pandemic causing staff to isolate and staff with positive cases. We we will always compensate if delivery takes longer than the time scale given and I apologise if this is causing any inconvenience. Please note our subscriptions are worked out using cover price, postage and packaging. Please get in contact with us directly if you need any further assistance. kind Regards, Ellie Purvis :)
“I received my first edition of Bella on the 28th November. I emailed unique telling them that I was very disappointed with it as it contained 76 pages of the royals and 15 of adverts. Two pages of quizzes - no stories. I got a reply saying someone would contact me but nobody did - I sent another email but still got no response. I said I wouldn't have started my subscription until next year if I had known it was going to be filled with the above. I have now asked if I can have a further magazine tacked on the end of my subscription but still no reply. Not impressed”
Hi, I am sorry to hear you are not satisfied with your 'Bella Monthly' magazine. I apologise if you had little response regarding this. Due to royal mail delays, we have had an exceptional amount of customer queries and phone calls. Usually you would get a response within 24 hours and so I apologise that you have experienced this. I have now sent a personal email to yourself to resolve this. Thanks for your patience. Kind Regards. Ellie Purvis :)
