Hi, Thanks for the review. It seems you ordered the current issue of 10 men and the website informs you as to what magazine you are ordering. I have dropped you an email to sort any problems you have had with your order. I hope this help's! Many Thanks, Ellie Purvis :)
“I subscribed for a weekly magazine for my parents. Then get email from Unique saying Royal Mail challenges so may be late delivery! Not much use for aged parents wanting to know what is on TV! Unique did pay back the subscription. Don't understand how you can use unreliable distribution for time critical publications.”
Hi, Thanks for the review. I do apologise that you experienced this, along with a lot of other customers. We have been in contact with the Royal Mail regarding these unacceptable delays, as we understand the frustration this has caused both us and our customers. Unfortunately, it is hard to avoid these delays due to the pandemic and 100's of staff having to isolate due to Covid-19. Despite this, this delivery time has started to pick up massively and customers have been receiving their Tv Magazines in a normal weekly fashion. We are extremely happy that this is the case and I can only apologise for the problems both you and your parents experienced. Please do not hesitate to contact us for further assistance. Many Thanks, Ellie Purvis
Hi Ian, thank you for your review. I can only apologise that this has happened. Our suppliers had unfortunately not supplied us with this issue and we have investigated into why. Unfortunately, at this moment in time there are a lot of problems with certain magazines due to the pandemic. A lot of publishers are not selling particular issues, or any issues at all to wholesalers until the New Year. We are looking into this to ensure this does not happen again and so we can contact and communicate with our customers a lot sooner.
Kind regards, Jessica
“They have a fair and responsible attitude.
My first two copies failed to arrive. When I phoned the office they were very helpful, apologised and added the two copies to the end of my term..
A good customer service.”
“Great service. Being able to select top magazines that arrive in first class condition is wonderful. I will definitely recommend Unique Magazines to others and reorder myself.”
“Arrived in good time, my Nan is delighted to get her TV magazine again. She has struggled with getting it on her online shopping that gets organised by my aunty for her”
“Very disappointed that I have been unable to get through to your sales staff by telephone. I have 2 current magazines going to the same address. All I want to do is change the delivery address. I have tried on 2 occasions over the past 2 weeks. I tried for half an hour the second time and then gave up. I cannot retrieve the magazines from the original address, yet you have been paid in full. Simple exercise I would of thought. joe”
Hi Joe, thank you for your review. I can only apologise that you have been unable to contact us via telephone. Our telephone lines are open 9-4:30 Monday to Friday. I will email you separately to have this changed. I can only apologise for the inconvenience caused. Kind regards, Jessica.
