“I have this sent to my mum who is 93 and has spent this year alone. The TV is her companion and apart from a week in December it has always arrived on time. Thanks for all your hard work.”
“I ordered a copy of a magazine in early December. I live in Canada so was prepared to have a delay in it arriving, but the only notification I have received from you is that because of Covid the magazine will not be mailed for an indefinite period in time. If it was mailed just after I ordered it, and I am assuming it wouldn’t take that long to process my order because you took my payment right away, it would be nice to receive a confirmation that the issue had indeed been mailed. Instead, I got a notification a week before Christmas saying it is indefinitely suspended. As a customer, I would appreciate receiving more information on my specific order and not a generic notice. So I have no way of knowing if my magazine is already on its way, or if I am able to cancel my order. I do understand that Covid has thrown a wrench into things, but I think that when you take my money you should be able to be in contact with me personally and let me know what’s happening. Thank you.”
Hi, thank you for your review. I apologise that you did not receive your dispatch notification. I can confirm that your issue was dispatched on the 1st of December. We do have to advise customers that orders may take between 6-12 weeks to arrive outside of Europe. Unfortunately this is due to increase in costs that we could not absorb to send via air mail and therefore all mail is sent via sea freight. I do apologise for all the inconvenience caused. I hope your order arrives soon! Kind regards, ^JA
“Im extremely happy with Unique Magazine. Rather than the expense of paying for a yearly subscription, as is usually a requirement when buying a subscription, with Unique Magazine I'm able to buy month by month which is just ideal for me. Customer service is first class also with queries being answered within 24hrs in some cases. Not much more I can say except I highly recommend buying your magazine subscription from this company.”
Hi, I do apologise for this. This title was in the process of changing their name to 'Simply Scandi' and now this is complete, they have confirmed the next issue will be the spring edition. This will get to us on or around the 28th of January 2021 and I do hope this is okay. Thanks for your patience and if you wish for any further information, please contact us on: enquiries@uniquemagazines.co.uk. Thanks, Ellie :)
Hi, I am really sorry to hear this. I have sent you a direct email to resolve this and do hope this help's. Thankyou for your understanding. Thanks, Ellie :)
“I preordered a magazine and it was sent out the day it came out. Everything was fine. Shipping to Germany was just about 1,5 week even though it was the Xmas holidays. Only thing I was missing was a shipping notification but apart from that I'm satisfied and would order definitely again. Thank you.”
Hi, I am sorry if this has caused any inconvenience. Unfortunately, this is out of our control and the royal mail informed us that they were not allowing any shipping outside of the UK. This was very temporary and has now resumed as normal, only lasting just over a week. I do hope this is okay and thanks for understanding. Ellie :)
“Thanks unique magazines for ruining my daughters Xmas! Ordered Harry styles vogue as your website said there were 3 available and even confirmed this via the online web service so duly ordered and you collected my money immediately. 5 weeks went by, no magazine arrived so I chased you and were told there isn’t any stock!! Still awaiting my refund and an utter joke of a company”
Hi, I do apologise if this caused any inconvenience and I understand any frustration. We believe this was a system error and we tried hard to obtain more stock. Our operations director is aware of this and we will ensure this does not happen in future. I can confirm this has been refunded into your account and again, I do apologise. Thanks Ellie :)
I do apologise and thanks for now letting us know. 'Cosmopolitan' was dispatched on the 30th of November 2020 and please allow 30 days for delivery to 'Russian Federation'. This means please allow untill the 4th of January 2021. 'Cosmopolitan Spanish' was refunded due to no stock and do hope this is okay. Thanks for your patience, Ellie :)
“Remarkably good service standards, prompt responses to new orsers, good product, well presented on arrival. Phenomenally tricky extreme killer sudoku!”
