“Unfortunately my experience has not been a good one.
I ordered three months supply of Artists Magazine, a US publication.
Month 1: I received a copy of Artists Magazine
Month 2: I received a copy of The Artist [a UK publication}
I phoned Unique and explained I had received the wrong title, and that I did not like The Artist magazine.
Month 3: - Guess what ! Unique have again sent me the wrong magazine.
Life is difficult at the moment for everyone. But I paid for something that I am not getting. My husband and myself are vulnerable to coronavirus and rely on home delivery of everything we need.
I can’t face phoning Unique again and having to explain it all over again.”
Hi, I am extremely sorry to hear you experienced this. I have dropped you a personal email, to resolve this so we can come up with a resolution which benefits you. I do hope this is okay and I apologise once again. Thanks, Ellie Purvis :)
“Delighted with Unique Magazines' service. Prompt delivery and emails telling me when my magazine has been despatched and when the subscription is getting close to ending. Couldn't ask for any more. Very pleased.”
“Pleased with service on magazine delivered Saturday 9th January. Awaiting second magazine LOL which doesn’t get released until 20th January. Will be pleased if service is the same.”
Hi, Thanks for the review. When working out the cost of our single issues and subscriptions, we must consider postage, packaging and the cover price itself. These magazines are packaged thoughtfully and delivered straight to your door, using 1st or 2nd class postage. I do hope this help's and If you need anything else, do contact us directly😊Thanks, Ellie !
“You have provided an excellent service allowing my 101 year old grandmother to continue receiving her favourite Take a Break magazine during lockdown.”
“I purchased a year’s supply of Country Life, but the starting issue in January was not sent to the correct address. Despite the fact that the error was partly my fault for providing the incorrect post code, your representative was refreshingly helpful. She identified the problem, returned my call very quickly to explain the changes she had made and followed it up with an E Mail. A splendid example on how these issues should be addressed and sorted out.”
“Having heard and read about this magazine and the wonderful content for crofters, I was a little disappointed in the contents. For myself, I found it to be of money for what it was. Granted no advertising in it, but very little for papercrafting. Plus, you cannot use the contents for anything but personal use, no copying, so have to cut the magazine up if there is anything you want put in your journals or cards. Not for me.”
Hi, Thanks for the review. Daphne's Diary is an extremely popular publication but of course, it is not for everyone and we understand that! You can return this issue, free of cost by scribbling out your address on the label and placing a note on 'Return to sender'. We could then grant you a full refund for the magazine. This is entirely your choice and I hope this help's! Thanks, Ellie Purvis😊
“I did an internatinal purchase. I know UK has recentrly had its problems, but I really have to say that sending internationally without a tracking number is an invitation to disaster. You may trust your public mailing service, but how about mexican? do you trust them as well? I definitely would have prefered that you would have held my magazines until further notice, instead of just sending them by sea.
I know you simply can not be aware of world mailing service quality, so that's why I'm writing this. You really should consider offer your internatinal costumers options when extraordinary situations happen. Rushing is never the best option. Now I must wish mexican postal service won't lose my package when arrived to a mexican port. I will wait the 12 weeks you said. But, from now, be aware of that that shipping WON'T arrive to me. I know how my country is, and I'm sure that the only safe way for mail to arrive is by entering by Mexico City Airport.”
Hi, I do apologise for any inconvenience caused. Tracking is something we may consider in the future, especially internationally as we are aware these are some distance from the UK and it would be nice to know where your package is. Sea Freight is the only option for us at the moment , unfortunately. I appreciate your feedback and if these magazines do not get to you, please let us know so we can ensure you are refunded or more issues are sent out, paid for by ourselves of course. Thanks for your patience and understanding. Ellie Purvis :)
Good afternoon, thank you for your review. I can confirm this was dispatched on the 29th of December. As this is going to Saudi Arabia we request you allow a maximum of 6-12 weeks for this to arrive. I apologise for the delay! Please email me on jessica.austin@uniquemagazines.co.uk if you have any questions or queries. Kind regards, Jessica.
“Just had 12months of issues sent to Iceland from UK. Excellent service and communication.
Have renewed and added an additional issue. My grandchildren love to receive there issues and it helps to maintain their English.
Thank you Unique Magzines!”
“I have subscribed to this magazine since March 2020 as not been able to go to the shops to buy it, I’ve been reading take a break for years and look forward to my weekly delivery, only one complaint it has cost me double to get delivered! Which I find such a shame, but have no choice if I want to continue to enjoy this excellent magazine!”
