“Ordered New Scientist on 3 Nov. It is 3 Dec now and magazine still not arrived. Price seemed good, but I await to see if it arrives at its destination.”
Hi Ewa, thank you for your feedback. I apologise that you would not use our service again. If you have any specific feedback or comments, please email me jessica,austin@uniquemagazines.co.uk and I can pass this on. I apologise for all inconvenience and frustration caused. Kind regards, Jessica.
“Very difficult to write a review as have not received the magazine yet! It was ordered on 30/10/2020 and the process of applying fir the subscription was quite easy and straightforward. So have paid for it but a month on have not received a magazine or any explanation as to why”
Hi Anne, thank you for your review. I can confirm that Daphne's Diary subscriptions always begin with the next issue that is available and in this case it is the 01 issue due in January. I apologise for all inconvenience caused, but I hope this helps! Kind regards, Jessica.
Hi Phoebe, I can confirm that dispatched your first issue on the 2nd of November. As this is going to Australia, it may take between 6-12 weeks for these issues to arrive as it is being sent by sea freight rather than air mail. I apologise for all inconvenience caused. Kind regards, Jessica.
Hi Christina, thank you for your review. I can confirm that issue 11 has been dispatched out today for you. As you ordered the next issue, this has only recently came into us and is now on its way. Kind regards, Jessica.
“I ordered a subscription a month ago and as yet I haven’t had a single magazine or advice as to when I should expect one. So far I’m extremely disappointed.”
Hi Liz, thank you for your review. I can only apologise for the inconvenience. I understand that you have now phoned us and Ellie is dealing with this query. We should have an update for you by the end of this week - at the latest. Kind regards, Jessica.
“I can only rate as 1 star as nothing has arrived yet. Ordered 29th Octoberfor a monthly magazine for great nephew. No information given re date to arrive. Just hoping its about to arrive for December issue”
Hi, thank you for your review. I can only apologise for the inconvenience. You should have had an issue by now. This is dispatched by the publisher and therefore I unfortunately cannot see the dispatch history. I will email you directly regarding today. Kind regards, Jessica.
Hi Maria, I hope you are well. Thank you for your review. I can only apologise. There has been a delay with receiving issue 12 in from the suppliers, we are hoping to review this early this week. You will receive an email when this has been sent to you. Kind regards, Jessica.
