Hi Ian, thank you for your review. I can only apologise that this has happened. Our suppliers had unfortunately not supplied us with this issue and we have investigated into why. Unfortunately, at this moment in time there are a lot of problems with certain magazines due to the pandemic. A lot of publishers are not selling particular issues, or any issues at all to wholesalers until the New Year. We are looking into this to ensure this does not happen again and so we can contact and communicate with our customers a lot sooner.
Kind regards, Jessica
“They have a fair and responsible attitude.
My first two copies failed to arrive. When I phoned the office they were very helpful, apologised and added the two copies to the end of my term..
A good customer service.”
“Great service. Being able to select top magazines that arrive in first class condition is wonderful. I will definitely recommend Unique Magazines to others and reorder myself.”
“Arrived in good time, my Nan is delighted to get her TV magazine again. She has struggled with getting it on her online shopping that gets organised by my aunty for her”
“Very disappointed that I have been unable to get through to your sales staff by telephone. I have 2 current magazines going to the same address. All I want to do is change the delivery address. I have tried on 2 occasions over the past 2 weeks. I tried for half an hour the second time and then gave up. I cannot retrieve the magazines from the original address, yet you have been paid in full. Simple exercise I would of thought. joe”
Hi Joe, thank you for your review. I can only apologise that you have been unable to contact us via telephone. Our telephone lines are open 9-4:30 Monday to Friday. I will email you separately to have this changed. I can only apologise for the inconvenience caused. Kind regards, Jessica.
“Fantastic magazine. Suits my craft instincts perfectly. I look forward to it so much. So easy to reorder. Beautiful paper,designs and illustrations.I keep every single one.I feel Daphne is now a dear friend!”
“A very efficient and well organised operation, nothing is too much trouble and customer care at it's best despite the UK's current situation with Covid.”
