“I was given incorrect information at point of order regarding delivery time by this company. it took over one week to get some answers/update albeit customer service lady was very pleasant. upshot is first delivery will not be received until mid June and not May as originally informed. end result is a very disappointed birthday boy - not to mention Gran”
Hello, I am very sorry you were given the wrong information. This was by a new member of the customer service team, who didn't know this magazine was sent from the publisher. We dispatch single issues and overseas subscriptions and the publisher sends the UK for this particular title. I can only apologise. We have now turned off the phone lines due to only having a small experienced customer service team. All enquiries are made via email and the member of staff involved is not actively working in the team until all training is completed. We were trying to employ more staff to help answer the large number of calls to keep our phone lines open. However, this has been unsuccessful and we are now dealing with all queries in date order in one place. I am very sorry the subscription will not start until June. However, as this title does come from the publisher this is the standard start time. We work with a number of publishers to get the best prices for our customers. I trust it will be enjoyed when it does start. Kind Regards Sarah
Hello, I am sorry to hear the TV magazine is not arriving on time. I can confirm they are posted each Tuesday by 11am first class. They should arrive well in time for their start on the Saturday. I can see that your subscription has already been extended to compensate for the missing issue. Kind Regards Sarah
Hello, I am very sorry your order did not activate as it should have an I have requested this to be posted first class today. I am very sorry for the delay. Kind Regards Sarah
Hello, I can confirm your subscription started with issue 04 which was posted on 23rd May. Subscriptions to Daphne's Diary always start with the next issue and the start date was listed on the product page. This is because it usually sells out, before it even goes on sale. Now you are a subscriber you are guaranteed your copy and it should arrive before any shops have it! Kind Regards Sarah
“Just renewed a subscription and happy with the service and delivery while in lockdown. Not happy with price. The TV magazine in shop for 0.65 and for four magazine I'm paying over 8 pound why is that?”
Hello, I can confirm that two magazines have been posted so far to Qatar. Delivery is just taking longer than usual due to the delays within the postage system. The subscription is due to start from the next issue. Kind Regards
Hello, I can confirm that your subscription started with issue 04 which was posted on 23rd May. All subscriptions to Daphne's Diary start from the next issue as they usually sell out before it even goes on sale. Now you are a subscriber you are guaranteed every issue! Kind Regards
“I have just come off an 'on line live chat' to try and find out where my order is and I did not even get an acknowledgment, so after 5 texts gave up. Not at all impressed with on line service.”
Hello, I am very sorry you did not get an answer on the live chat. Due to having a small customer service team we have now closed all customer service channels apart from email. This can now ensure all queries are in one place and are answered in date order. Due to having such high volumes of calls, live chat and emails it was to difficult to keep all running as normal during this time. I can confirm that your subscription will begin with the next issue which is due around 9th June. As this is a bi monthly magazine and the current issue sold out almost straight away, all new subscriptions started with the next issue as no stock was available. Kind Regards Sarah
Hello, I can confirm the magazine was posted to Singapore on 14th April. There have been delays with the post worldwide. If this has still not arrived please email enquiries@uniquemagazines.co.uk to let us know. Kind Regards Sarah
