“Sorry to downscale my previous review but the service really is useless . I know it’s difficult but I obtained the magazine from another site without issue. Why the customer has to chase up delays I don’t know. Let’s see if I get a refund of the £8.00 I paid for a £4.99 magazine.”
Hello, I am very sorry that you have had this experience and we will contact you to confirm which issue you are missing to resolve this for you. Kind Regards
“I ordered a magazine that was available on the website, paying for 12 editions. After two weeks my first edition had not arrived. I queried this via email and was told the magazine was not being published due to Covid 19. At no time during my order was I told this or even after my purchase. I do not feel like it should be up to the customer to seek this information after payment”
Hello, the magazine you ordered is sent directly from the publisher, it can take 6 weeks from placing an order before the first issue arrives. The next issue is due to go on sale, according to the national database on 30th June. I would expect this to be the first issue. The publisher usually sends an email or a letter confirming your purchase once they have processed the order and they should inform of delays, as they are the ones who publish the magazine. We have tried to inform as many customers as possible of delays in publications. However, as we stock 1000s of titles this can be quite a long process and unless a publisher makes us aware in advance, it may not be until a customer contacts that we find out of the delay. I have requested Jessica to contact the publisher to confirm your subscription start date and she will be in touch as soon as she has the information. Kind Regards Sarah
Hello, I am sorry to hear that the magazine has not arrived. I can confirm it was posted on 22nd May, as you ordered next issue. It was posted first class so should have arrived by now. I will process a full refund for you. Kind Regards Sarah
“I am very pleased with my weekly television magazine being delivered to me as I don't have to remember to go out and buy it and ideal at this present time!”
Hello, The title you ordered is sent directly from the publisher. I have requested Jessica to find out the start date for you. As soon as she has the information she will be in touch. Kind Regards Sarah
“I recently invested in a years supply of Sudoku magazines supplied by Unique Magazine. The first one arrived very quickly and the second followed a short while after. No doubt the next magazine will arrive in due course. I am quite happy with this and I now have something with which to occupy myself whilst the pandemiic lingers on. Thank you.”
“despite paying a subscription and making an order I still dont get my magazine ontime. As this is a TV listings mag when I do get it it is too late as it is already five days out of date. and the other mag has not arrived at all”
Hello, I am sorry to hear the magazine is not arriving on time. I can confirm the TV magazine is posted every Tuesday 1st class. They are collected by the Royal Mail at 11am to start their journey to our customers. I will request Jessica to give you a call to find out how many issues have been late and we will try and get this resolved for you. Kind Regards
“Ordering was straightforward and I liked the e-card to send to the recipient whilst they waited for the first delivery. My granddaughter is enjoying the stories and her mother is impressed by the quality as it can be kept and looked at again without becoming tatty. the only improvement would be to have a wider range of e-card designs as there wasn't really a suitable one for a small child for no particular special occasion.”
Hello, thank you for your feedback. QP magazine is sent directly from the publisher. They should have sent you an email confirming your order and informing you of the start date. The current issue of this magazine went on sale back in March. The subscription will start from the next issue. There is not yet a date of when this will be. I have requested Jessica to contact the publisher and then let you know the date if they have one, if they don't they will confirm the order will start from the next issue when it is published. She will be in touch as soon as she has the information for you.Kind Regards Sarah
“Magazine and payment made 3 weeks ago and no sign of it. According to my order it has not been sent and no reply to my emails. I know it is difficult times but an order made later was completed within a week.”
Hello, I am very sorry you have not had a reply. I have just searched our email system using your email and cannot locate any. I have requested Jessica to give you a call to get this resolved for you. Kind Regards
“First time I had used this company and very impressed, had a tv mag shipped to my Aunt who is vulnerable, arrived well in time for the following week, with even weekly emails informing me when they had been sent. Great customer service as well, would definitely use again.”
