UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say, I was wrong about UPS. I don't know from where I get the view on UPS that this company is professional and the best on the market. Well, I was thinking this way before I starting to use it as a business partner. I have a good view of UPS drivers, very polite and friendly. This is not the case. All system is broken. Customer service does not exist. When you will call them you will not get any pieces of information about parcels. Yes, they will tell you the location but you already know the location. From a business point of view, we have to deal with customers waiting for goods. When is the issue, and it is every single shipping, you will not get any support! The parcel is paid already so they don't fancy helping you. Customer service doesn't have any other number, they can give you an email address. By the way, to resolve anything from the trough department where si just emails address, it takes a month. I was trying to solve the issue since June, October someone come back to me that I have to wait another 120 days!!!! Never again will use this company and every person I meet I will give honest feedback to them! UPS is finished!”

Helpful Report

Posted 3 years ago

“Several months ago i ordered a desk chair and was supposed to receive it in august. Lady location was jacksonville hub. Was supposed to receive it aug 24. Never came. I cancelled it and ordered thru another company. I received notice last week that it was found. It has been sitting at the hub all this time because people working there are too stupid to do their job”

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Posted 3 years ago

“Lost parcel, 2 weeks late. Terrible service, terrible experience. Avoid at all costs”

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Posted 3 years ago

“I HATE THIS COMPANY LITERALLY BEEN ON THE PHONE 6 TIMES NOW”

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Posted 3 years ago

“UPS has lost another package. The driver does not do his job. They are lazy &do not work with luxer. Because of UPS Macy's has lost me as a customer. Please use FedEx.”

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Posted 3 years ago

“I sent a package Second Day Air AM. They "misfiled it" It is still at the shipping point and they say now it will take 4 days to receive it. I asked them since they still have it at the shipping terminal could they at least change it no next day air, and they said no. Then they asked me if "there was anything else they could do for me?" I asked it that was some kind of a joke and they hung up. They are getting worse than the Post Office.”

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Posted 3 years ago

“If you live in the Belhaven Area of Jackson, Ms and your a Resident Customer...There is a Driver that is stealing packages if he can't find your address based off where it's coming from and who it's coming from. I've had two packages coming from Finish Line that didn't make it but claimed was delivered. He normally delivers around 8 o'clock his last run.”

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Posted 3 years ago

“Appalling customer service from UPS as usual. Have had an issue with them since July. Passed from person to person no ones care . Money grabbing company. AVOID AT ALL COSTS ESPECIALLY IF YOU ARE TRYING TO GET A PARCEL TO A LOVED ONE.”

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Posted 3 years ago

“Purchased 2nd dayair delivery, took 2 weeks to deliver package. UPS took absolutely no responsibility for delay and said they do not guarantee timely deliveries. Why would you charge for 2nd day air and not stand behind your service.”

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Posted 3 years ago

“Every time I tracked my item it said it would be delivered by the end of the day that was yesterday and now it's saying by the end of the day today and it's now 16:40 and still no delivery and when I emailed customer service they just said your package is safe and on its way so never rely on its delivery date”

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Posted 3 years ago

“The absolute worst customer service I’ve ever received from a company. Stolen £100 from me over a month ago and still trying to resolve after multiple calls and emails. Absolutely useless.”

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Posted 3 years ago

“The worst company ever. You pay £200 for a parcel plus £7.50 delivery. For the driver to get to your door and demand an extra £80 ? A bunch of cons if you ask me”

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Posted 3 years ago

“So my package had to come from china to Alaska... has been up here twice and still no package. now says being held in CA. This is why it is the lowest rated delivery service. IF YOU CAN USE SOMEONE ELSE DO!!”

Helpful Report

Posted 3 years ago

“ATTENTION!! MONEY STEALING COMPANY!!! No answer in weeks, just took money from my bank account, without notifying me. Worst customer support ever. Will never use this shitty service again.”

Helpful Report

Posted 3 years ago

“They lost my parcel. Required me to do multiple things such as contact the company and upload invoices, launch a claim etc. to get clearance from the uk to ireland and after over two weeks of waiting. My parcel was delivered... to their glasgow storage unit. Unbelievable.”

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Posted 3 years ago

“Shockingly poor service . Informed parcel would arrive so waited in all day only to receive a text at 7.55pm to say it had been rescheduled for the following morning. It’s now 4pm and still no sign of the parcel. Customer services insist it will be delivered by 7pm - I don’t hold out much hope. Avoid this company at all costs if you possibly can”

Helpful Report

Posted 3 years ago

“!!! AVOID LIKE COVID 19 !!! Where do I start Terrible driver, rude, hyper sensitive and aggressive Hit with exorbitant charges when parcel arrived from Italy, couldn't accept because they wouldn't take a card payment and I had no cash Driver got shirty and threatened not to deliver parcel. I phone customer service based in Manila to pay the charges and they assure me there will be a redelivery. Wait in several days for supposed redelivery after redelivery and nothing. I complain and complain then they get the depot in Tamworth to call me who tell me the parcel was lost all along and they don't understand why Manila are telling it will be redelivered but they can't do anything to start an investigation I have to go back to the seller to initiate one. Why, it's missing ?! But neither the depot or Manila sausage factory can mark it as lost. Sender tries to initiate investigation but told by her hone country that it's not lost, it can be redelivered (and mark it as such starting the whole saga again ), and I haven't paid the charges (but I'd paid a week before) Go round and round and round in circles trying to resolve. Manila are useless and incompetent, can't think outside the box at all, expect you to do all the chasing. Their processes are completely flawed and failing. The only way i got traction was to write to the UPS CEO (I guessed her email address) and suddenly everyone wants to help to resolve. Apparently my parcel is in a "bag" somewhere in the depot and they're going to try and find it. It's clear to me that the terrible driver probably placed it there knowing it would be lost and he should be fired ! I want an investigation into him! To all you people having problems with UPS, please write to their CEO, Carol Tome (ctome) at UPS.com”

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Posted 3 years ago

“Paid for two day delivery but it took four days. They would not refund my money”

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Posted 3 years ago

“Where do I begin. POOR SERVICE BEGINNING TO END. They could not hold a p**s up in a bar. Sorry I know these are the strong words but I’m absolutely fuming at their customer service. Twice I’ve had the phone hung up on me by them. And still no reasonable explication as to why I have no delivery … or why they did not call me to advise of no delivery. Incompetent bunch of fools running this establishment. I thought Yodel was bad… Yodel you have my full apology.!!!! UPS. I will NEVER recommend or use you again.”

Helpful Report

Posted 3 years ago

“Your company bas no interest in knowing what's wrong with your service.. As bad reviews haven't changed your service so far.... A complete joke this is.. I asked their customer service representative as he was very abrupt in his tone.. That can you change your self and be more professional... And his answer was.... NO I CANT.... i said this will be posted on YouTube he goes its fine...”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,288 reviews