UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,356 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

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“UPS waste of time and money. 5 days delivery promised. 14 days later and still no delivery from UPS. No apologies from UPS. No answers from UPS. UPS = headaches and money wasting... Use the post service, it is quicker and cheaper”

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Posted 2 years ago

“Ups is the worst. Poor customer service and incompetent delivery people. Lazy”

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Posted 2 years ago

“Fraud customers, hide the truth, and steal packages! This is by far the most absurdly disgusting courier company I've encountered, shipping from Spain to the UK, stuck in ups Stanford Le Hope, GB, United Kingdom, repeated scans every day, every day it says "Package delivered tomorrow" But never delivered! Very disappointed with this! Seeing so many like-minded people having the same problem! Legal measures must be taken to teach UPS a lesson! Fraud customers, hide the truth, and steal packages!”

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Posted 2 years ago

“A package was delivered to my house and on it was a different address than mine. I spent over 30 minutes trying to contact someone at UPS who then told me they would be able to pick it up that night and take it to the correct person proximately 24 hours later that had not been done I called again they said they would again send a note via email to the district here in Cincinnati. Once again the package had not moved from my house so it’s now been over 2 1/2 days and it’s still sitting there. I called again to get a phone number and the phone number they gave me was for a store Who told me that was not in their purview. I have now tried to contact the people on the front of the package via websites but as of no Avail. I will not use UPS and will request when I purchase things via the Internet that they be sent to me through a different carrier because of this air”

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Posted 2 years ago

“The biggest mistake of my life. UPS not only not contact me about a missing document, which delayed my delivery by weeks, but they also sent an email informing me of the delivery, which never happened. I was finally able to receive my bags, a month later, completely broken, open, and with items missing and broken. NEVER TRUST UPS.”

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Posted 2 years ago

“I paid for next day air, and it never showed up on the day it was supposed to be here. Plus, they gave me another date for my package and it isn't here still!!!”

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Posted 2 years ago

“I arranged for a collection 31/8 for my package to be picked up the following Tuesday to be delivered the following day to a exhibition they arrived 2 days late and delivered the package after the event refuse to refund been put through to different people in different departments and still wont admit their fault even though its in black and white on the invoice . DO NOT USE THIS COMPANY”

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Posted 2 years ago

“As of now UPS has lost 2 of my packages in a month's time. The first page was a check I really needed so I did the overnight option,it took 6 days of talking to them for them to finally admit it was lost. Within the the 6 days of me calling everyday they kept lying saying it was coming when I could clearly see the package hadn't moved since it left the sender. Now almost a month later they just lost a pair of boots I ordered,this package hasn't moved in 3 days so far,from here on out I will make sure whoever I order from isn't using UPS,this is sickening!!”

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Posted 2 years ago

“I get a notice saying my package is out for delivery but it doesn't come and then says to be delivered the next day. It doesn't come and now they say to contact the sender. The sender says to contact UPS. UPS says it's caused by the storm Ian. If it's on the truck in my area (AZ), out for delivery how does Ian have any affect on that. This has happened many times before for no reason. They have also said they can't find my house in the same week they made an earlier delivery. Horrible service. I won't ship with them but can't control others shipping to me through them. Wish I could give a negative 10 rating.”

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Posted 2 years ago

“Absolute trash! 14 days and still nothing delivered. Ups needs to die already”

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Posted 2 years ago

“UPS LOST my PACKAGE and BLAMED ME for it. I called UPS because there were no tracking details online on 11/3 for a package with an expected delivery of 11/4. I called back on 11/4 and was told that my Package was lost in transit and an investigation was started. I checked with my local UPS and the store account owner told me I should have not called UPS and that it was my fault the package was not going to be delivered - he mentioned that because of me calling and UPS starting and investigation to locate the package, "the package will get there, when it gets there".”

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Posted 2 years ago

“My parcel was supposed to be delivered yesterday but it had to be rescheduled to this morning. I was at home all the time & apparently the parcel was delivered an hour ago but nobody in to sign for it. Another email this afternoon states that it has been taken to a drop off store for me to collect! Unbelievable. No card was left so it wasn't even attempted to be delivered.”

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Posted 2 years ago

“Delivery is always late and if you try to call them to change delivery they don't really care.”

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Posted 2 years ago

“I will never deal with this shipping service again! I was expecting 2 packages that were returned back to sender because of supposedly refused delivery, and I never spoke to anybody nor had any type of contact with any UPS mail carrier! When I called UPS customer service, all they could do was apologize & say it was a “mistake”. They were not very knowledgeable in my opinion and kept giving me ‘standard’ answers just to pacify me.”

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Posted 2 years ago

“We shipped a package to our customer in Aus. the package was meant to be delivered on 31/10 latest, UPS advised us that there was some delays and it would land 01/11 . 01/11 comes and still nothing . Tracking does not update and each person tells you a new story. john in customer service seems to know what's going on but his colleagues call him a liar and don't seem to have access to the same screen john has access to . Johns managers even don't know what John is on about.... Seems like john like to mislead customers !!!! They now say the package was lost and then found but no movement or info showing on tracking with last scan being 27/10 in Germany ! They now tell us to take it up with UPS Germany as they UPS Australia are not the same company. They take no ownership over there own mistakes and false information and pass you back and fourth between country's and reps. I for one have had enough of UPS BS and will be making as much noise as its needed to get the package found and delivered, After all john said he sees its about to depart and land in Aus on 01/11 - 02/11latest. Wonder what special system John has that no one else in UPS can see! Will be emailing HQ and every investor to see why no one else but john can use this system!”

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Posted 2 years ago

“The level of disrespect I've recently had to endure from UPS is something I promise I'll never forget, but UPS sure will because they don't even care to make logs when you have an open, unresolved case with them. They literally don't care about you as a client. They have nothing to lose by not delivering on the one function they have in society. They already stole your money, why did you think they would do the decent thing and refund it? Do you not know how a scam works??? How many times do I need to have the same conversation with an employee of theirs before I randomly meet someone who is willing to make the tiniest effort to resolve my issue? At least make a log? Oh we beg the, billion dollar company, help a poor peasant in need. We are obviously not worthy.”

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Posted 2 years ago

“They were ahead of schedule, and prompt, the driver was personable.”

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Posted 2 years ago

“The only company that can charge you to lose your stuff and be allowed to remain in business. FedEx can’t deliver on time but ups won’t deliver at all then point fingers and shrug their shoulders and tell you to contact the seller. They aren’t even worth a single star.”

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Posted 2 years ago

“I had 2 packages mailed at same time, from same location. One shipped ups, one usps. The usps package arrived today the ups package still 2 days out. Ups got ate by snail mail!! No wonder Amazon kicked them to the curb! You suck ups! The company that is, drivers are awesome.”

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Posted 2 years ago

“My Father passed away and we ordered a military uniform from Las Vagas ......was suppose to be 1 day ship. cost 147.00 for a jacket They showed up and never knocked on door ...my son was home and wasent a aware they came .This company is the worst company thats why amazon is doing so good Another time they lost boat parts that i sent out for repair.never showed up Lost 800 worth of parts So they left a note saying they will try the next day by 12 Here it is 4:33 on the second day and still did not receive jacket for my dads funeral tomorrow”

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Posted 2 years ago

UPS is rated 1.2 based on 2,356 reviews