USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for my last order”

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Posted 8 years ago

“Security tag left on so now have to travel an hour away to my nearest store to get it taken off”

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Posted 8 years ago

“The clothes were literally thrown into the bag. No care had been taken at all. They all look like seconds tbh. And the delivery bag was black with dirt/dust”

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Posted 8 years ago

“The packaging has been damaged”

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Posted 8 years ago

“Delivery was a nightmare. Trainers are nice for the price but wouldnt order from them again. Also i saw the trainers in a shop and they said didnt have them in my size. When i got home and looked online they were online but the staff member didnt offer to order them in for me. I also think that paying £4.99 to pick up from store which is the same price for home delivery is ridiculous.”

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Posted 8 years ago

“I had a missing item in my recent order but have been charged for it have emailed twice to no response from customer services or refund of the value of 17.99 I would hope this could be followed up asap as it's not the best customer service experience Regards Paula Russell”

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Posted 8 years ago

“Apart from the £6 next day delivery witch is the most expensive I have came across My sons school trouser came with the button. Missing we found this was missing as he was trying them on to be jagged in his leg with the metal bit off The bug had been put in the pocket along side the button of the waist !!! Not really acceptable I'd say have sent all items back.”

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Posted 8 years ago

“The badge is coming off...”

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Posted 8 years ago

“Staff in shop quite ignorant never looked up to serve me and when I wanted to spend the £5 voucher was told abruptly that the size of garment I wanted was out of stock in the shop and she couldn't order it and if I ordered it could not use the voucher online”

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Posted 8 years ago

“The items delivered all had damaged/ sliced open packaging. Also for a £100 purchase, i would expect free delivery/ priority delivery. Additionally after paying for the delivery, i was not able to have the items delivered to the store, therefore i feel very restricted for my options for a service which i paid for. A number of delivered items where also incorrect picked at the warehouse, however there is no option on the return form that states 'i received incorrect items', it put the onus/ fault on me. And subsequently there is no free return post for this, again the expectation is that i have to pay for return postage for items that were sent incorrectly from the warehouse. Thank”

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Posted 8 years ago

“I was very disappointed when I opened my parcel to see the clothes I had orderd all scrunched up as if they had been thrown in to my delivery bag.not the service I expect.i spend a lot of money with you and expect better next time.”

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Posted 8 years ago

“One of the items i ordered could not be forfilled due to insuffifient stock, i then had to chase for a refund.”

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Posted 8 years ago

“One item had the security tag left on it No store in my area and no free returns Great”

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Posted 8 years ago

“I thing the £5 delivery for click and collect is too much”

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Posted 8 years ago

“Zip broke on bag already.”

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Posted 8 years ago

“My last experience is not good with you guys. I don't know how to feel about it. I like your store, like the price policy and the range. But your client service attitude makes me feel baaaaaaaad. It is been already more than a month since my order. The order stuck in Poland. And after my emails, you client service repeats the same thing - here is the tracking number, the order is on its way... Really? Is it really on its way? I feel that I communicate with auto-reply. I hope it is just some kine a little problem and you will help me to fall in love you guys again. But for now I put a bad mark to you.”

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Posted 8 years ago

“Sent wrong sized item. I've contacted the customer service team but no reply yet”

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Posted 8 years ago

“Ordered trainers at 6:14pm on a Sunday and paid for next day delivery for them to arrive on the Monday and it changed my purchase time to 7:14 so i couldn't receive them the next day but still paid next day delivery”

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Posted 8 years ago

“Half decent prices. Worst customer service and returns policy is really bad where you have to pay to send off to get a refund”

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Posted 8 years ago

“Hello, I bought the Cruyff Navy Rain Coat from in store at your Princes Street, Edinburgh branch on 11th July 2017 for £48.00. On 27th July one of the zip up buttons broke off. Naturally I returned to the store to exchange it on 28th July but unfortunately they had no more in my size left in stock in store. I asked if they could get one sent from another store (like many other retailers would do) but was informed they would not do this. I then asked if they could order me one in from the online store. Again they refused and told me to order it online myself. I was given a refund of £48.00 to go buy the jacket again online as instructed by the staff member. Hence later that day on 28th July I visited your online store and bought the jacket again. It was still £48.00 but now I had to pay £4.99 postage fee and there was no option to waive this. I feel aggrieved firstly that I've had to waste my own personal time firstly by having to return to the store with faulty goods but then staff refusing to exchange it for another one by ordering one in from another store or online. I secondly feel aggrieved that I did as your staff member instructed and bought a replacement online but was then punished financially by having to pay an extra £4.99 for postage and packaging for an item that I didn't buy, or even want to buy, online anyway. Therefore not only has my time been wasted but I've also been financially penalised through no fault of my own. This frustrates me greatly and consequently I shall think twice before purchasing from your company again. I've never had such problems at Hollister, Superdry, or Next for example. I'm not one for complaining normally but I strongly feel this is something you should know about and hopefully rectify. With thanks and kind regards, Mr. Ehssan Sanii”

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Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews